📍 8 Holbrook Lane, Coventry CV6 4AB
📍 Address: 8 Holbrook Lane, Coventry CV6 4AB, United Kingdom
📞 Phone: +44 24 7668 8688
Waited an hour for delivery to be told it’d be another 45 minutes so drove and collected myself. Chicken balls we’re undercooked, sweet and sour sauce was overly sweet and the chow main was bland Avoid
Rude and gave us incorrect information about ingredients that make me unwell when we called ahead - something I always do due to my dietary restrictions - then shouted at us down the phone, called us liars and hung up on us when we requested help rectifying this as it was now inedible for one of us. A large meal which is now going to waste. They demanded to know why we called so late, I tried to explain I have just had a baby (who was crying in the background for the entire call) and we had not eaten any food straight away and then thought we could pick out all the ingredients when we did open the dishes - before realising 70% of every dish is just filler vegetables rather than protein. No empathy whatsoever, the man was just shouting at us down the phone. I have never in my entire life received such astonishingly poor customer service - please NEVER EVER order here. We normally order with Wok Express (highly recommend) and eat Chinese food extremely often - and so wanted to try ordering somewhere else after recently moving to the area, this disgusting restaurant could have gained a very regular customer if they were not so nasty and rude and had been transparent about the ingredients in their dishes. Such a shameful business and person.
A CALM REAPPRAISAL, NOW THE TRAUMA HAS SUBSIDED Author’s Note: My initial review was composed in a state of shock, my fingers trembling over the keyboard, my soul adrift in a beige mist. Having now entered the ‘acceptance’ phase of the grief cycle, I present a more measured, albeit no less devastating, critique. Let us begin with two irrefutable, chromatic facts which my addled brain could barely process at the time: 1. The ‘Green’ Curry was WHITE. Not‘pale’. Not ‘creamy’. White. The colour of surrender. Of a snowman’s dreams. It was a culinary séance where the ghost of a curry had materialised, but forgotten its pigment. I spent the first five minutes simply staring at it, whispering, “But… it’s white?” to my cat, who looked away in shame. Calling it ‘Green’ was not a mere oversight; it was a daring lie. A false prophecy. It had the vibrancy of skimmed milk that had been shown a picture of a lime. 2. The Tom Yum was a VIBRANT, ALARMING ORANGE. Not the crqmyr, fiery broth of Bangkok dreams. This was the colour of a high-visibility vest that had been boiled down into a soup. It glowed with a sinister, synthetic radiance, like the favourite drink of a particularly toxic cartoon character. It didn’t say “spicy and sour”; it screamed “CHEMICAL SUNSET”. This, paired with the funereal white curry, created a plate that looked less like Thai cuisine and more like the logo for a low-budget space station canteen. THE REVISED VERDICT: Together, these dishes formed a clownish, tragicomic palette. It was a meal that confused the eyes before it even had a chance to disappoint the mouth. Eating the white curry was a bland, creamy oblivion. Following it with a spoonful of the orange tom yum was a jarring, citric assault that tasted purely of artificiality and regret—a Pot Noodle in a radioactive tanning bed. They weren’t just bad. They were theatrically, creatively bad. A performance art piece on the theme of ‘What Else Could We Get Wrong?’ One star. It is a star of pity. A star awarded for the audacity of the colour scheme alone. It is the star you give a child who has painted the sky orange and the grass white, because they tried, and you are frightened of them. FINAL, UNHYSTERICAL PS: I have registered my complaint to the Advertising Standards Authority for your flagrant disregard for the colour spectrum. I have also, in a spirit of genuine helpfulness, enrolled your kitchen in a free online colour theory course. The first module is called “Green and Orange: A Guide to Their Separate Existences.” Best of luck. PS: The rice was fine. It was white. It felt like home.
Best Chinese ever!! Honestly don’t get some of these reviews. Been going here for over a year now and never had a complaint. The staff have never been rude to me. We pick up and get delivery, never had any issues with waiting time etc. honestly couldn’t recommend enough. Food is always piping hot!
This Chinese takeaway exceeded expectations! The flavors were authentic, portions generous, and the delivery arrived promptly. A satisfying experience overall – I'll definitely be ordering again.
First time. Turned up about 20-30 minutes late but food was hot and tasted pretty good. Better than a few other places I’ve tried on JustEat etc. That sweet and sour sauce needs changing up though
If I could leave zero I would. Lady said an hour, that's fine. Hour and 20mins later, I ring and she tells me another 20mins and was extremely rude. Husband rings back 20mins later. Politely speaks to the women, says he appreciates it boxing day, he just wants an honest time. She said 5mins and put the phone down on him, he rings back 5mins later, again the lady was extremely rude and unprofessional and then tells my husband she actually cancelled our order 45mins ago. Looking at the reviews on just eat after....I wish I hadn't ordered as looks like this has happened loads of times. Awful place. First time placing an order and will 100% be my last!
Absolutely awful service. They ordered through just eat waited half an hour to then call up and for them to say I’ll have to wait another half an hour so I tried to cancel but they wouldn’t let me and said that the food is already ready but will have to wait half an hour to which I said it would be cold for the ‘manager’ to then use appalling language down the phone a keep cutting the phone call off. Haven’t received any money back and didn’t receive the food either. Don’t waste your time here!!
Had some takeaway through justeat, food was tasty, especially chow mein, had about 8 king prawns, could do with a little bit more sauce and veg. in it. Will use them again, definitely underrated on google maps...
Would give 0 star if possible. Food arrived over an hour late after the delivery driver went to the wrong address (Bulkington we live in bedworth) after arriving to us 20 mins later the food was cold. Bad service. Delivery driver admitted he put the address in his sat nav wrong. Was not interested in trying to resolve. Do not order from here!
LUCKY HOUSE is located at 8 Holbrook Lane, Coventry CV6 4AB, United Kingdom
You can contact LUCKY HOUSE at +44 24 7668 8688
You can find directions to LUCKY HOUSE by following this map link
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