Roman

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Reviews

1. Lamees I k ★☆☆☆☆

   the manager cleve or whatever her name is, is the rudest person ever!! she was so snarky towards me and my sister, her behaviour needs to be checked. Terrible customer service it’s appalling.

   1 month ago
2. Lorraine ★☆☆☆☆

   I found the assistant to be very rude when I returned a dress "you can't have your money back ,only a gift card she snapped at me, which I already knew. She never made eye contact , just made snappy remakes. Which is a pity because until then I enjoyed shopping in the Solihull store. After reading some of the other reviews, perhaps the lady in question needs retraining in good customer service

   almost 9 months ago
3. Patsy Berry ★★★☆☆

   I had to return an online order which didn't fit. The staff were extremely helpful and I accepted a voucher as a refund which I will spend in the shop at a later date. Thank you.

   1 year ago

1. Jessica Moore ★☆☆☆☆

   *** NO REFUND - EXCHANGE/CREDIT NOTE ONLY *** Purchased clothes and attempted to return some of the items, only to be told they do not offer refunds but exchange or credit note option only. I advised I was never advised of this to which the sales advisor laughed and stated I would of been told, I advised I had not been told at any point. This advisor proceed to tell me I would of been and it got to the point where I had to ask the assistant was she calling me a liar? Her response was that they have no legal obligation to let customers know they do not provide refunds. It proceeded in me speaking to the manager who actually previously served me, who again called me a liar and stated my only option was a credit note. I stated the fact I was not told, no signage was in place to let customers know and I wanted a refund, this was refused. I asked how could I go about raising my concerns further and I was told I could not. I asked did Roman not have a HR department to be told it wouldn’t matter as it’s company policy. So I will proceed in taking this further to the Consumer Ombudsman.

   1 year ago
2. Megan Turner ★★★★★

   Absolutely happy. The staff are so nice and are Willing to help find what you need. I have prom in about 3 weeks and at another dress shop we waited since feb 10th for a dress we payed a lot for to come in and at last minute they told us we couldn’t have the dress. Coming into this shop and with the staffs help I felt so happy with my new dress and would definitely be coming again. Thanks so much to the lovely assistant who helped me today ❤️

   almost 2 years ago
3. Lauren Smith ★☆☆☆☆

   Over the last couple of years I always like shopping at Roman. But just recently I came into the shop and was looking at the coats. I tried one on at the zip was broken and ( maybe a manger) she thought I was stealing one of the coats and not paying for it. I was walking out with my coat. Not happy and won’t be buying here ever again!

   almost 3 years ago

1. Claire Whyte ★★★★★

   I was very disappointed when the Roman shop closed in Leamington, however I have visited the Solihull store several times and I cant praise the staff enough. They were really helpful I love the fact there has always been a sale rail, we all love a bargain Thank you ladies

   almost 3 years ago
2. Mary Shaw ★★★★☆

   Lovely helpful staff. I have previous bought their good value and quality clothes as the fit well at last. This year so far the dresses all seem to be so long and not as bright coloured as usual. I am going abroad for for 3 months and had hoped to find knee length feminine dresses. Will try later this week as lady said they had new stock coming in.

   almost 3 years ago
3. Michael Wilshire ★★★★★

   As Roman is no longer in Leamington we travelled to Solihull and visited their shop so my wife could look for something for a wedding. The young girl shop assistant who's name is Kennedy couldn't have been more helpful to us so we can't praise her enough. Just wish we have a shop in Leamington.

   almost 3 years ago

1. Jeanne Berlen ★★★★★

   Great shop, something for any occasion. Staff are helpful, friendly and not pushy. Great choice, nice to go in a shop and want to buy so many things. Lots of stores are so boring.

   almost 4 years ago

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