The service at this store is terrible! The process and management are a complete mess! I placed my order through the app, which clearly said to inform the staff upon arrival β so I joined the queue. The service was extremely slow! I waited for 20 minutes, and there werenβt even many people β they were just slow! Canβt they at least accept the order first and prepare it while customers wait? I didnβt want to keep waiting, so I told the staff that I had placed my order through the app. Then the female staff member told me it was already ready and sitting in the pickup corner?! I had been queuing for so long while my order was already done β why didnβt anyone call my name? That corner is so easy to miss! How could they expect customers to find it on their own? Why doesnβt the app mention that you need to collect your order from a specific spot? What a waste of time
Contacts & Location
π Address: Coventry CV2 2SZ, United Kingdom
π Phone: +44 333 003 5883
Photos
Reviews
-
yanhong kuang β ββββ
-
DΓ‘niel Kristoff β ββββ
I ordered a large iced chai latte. Half of it was left in the mixer, which the nice barista took to the back after giving me mine β which turned out to be the worst Costa chai latte of my life. It literally had no taste. Iβm definitely never coming back here again. I hope she liked hers.
-
nicola mcwatt β ββββ
We walked in after visiting UHCW in scorching heat to be rudely shouted at "im not serving". I explained we were taking out and she said all of the machines are switched off - 5:45pm! ....Went to Starbucks and had lovely friendly service there
-
sweety Bhaskare β ββββ
Very poor experience. It was a stale cake, dry and tastes rotten. The customer service is horrible. Do not recommend this at all. I am regular costa customer and I always have this cake, it definitely shouldnβt taste like this.
-
Clare Gissane β ββββ
Worst Costa I've been to. There was only one member of staff working, she was friendly but clearly couldn't cope on her own. Outside where we parked (between Costa and cinema), there was some sort of vent that was leaking and it had frozen over which I slipped on. Coffee was served lukewarm. I stood at the till waiting to ask for a fresh one for over 5 mins with nobody in front of me and nobody came to serve me so I left my coffee and left. Won't be returning to this branch.
-
Matthew Homer β ββββ
Most dirty Costa ever. Cup and plates on every table.
-
Richard Field β β β β β
Nice clean Costa coffee. Friendly staff, place itself is very spacious with lots of light. Well worth a trip
-
Martin Walsh β β β β β
Nice cafe with both indoor and outdoor seating. The indoor seating includes nice deep back chairs and sofas. The summer coffee options include excellent iced Frappes and Coolers
New Review
FAQs
What is the phone number of Costa Coffee?
You can contact Costa Coffee at +44 333 003 5883
How can I get to Costa Coffee?
You can find directions to Costa Coffee by following this map link