GSF Car Parts (Coventry) Car Repair Garage in Coventry

Reviews

1. Peter Kobrin ★☆☆☆☆

   Click and collected an alternator my my VW T5 1.9tdi van using my vans registration on their website. Before paying I opened the box and noted that the replacement alternator didn't have a clutch pulley, just a standard pulley that's for petrol and not diesels. I told the guy behind the counter it's the wrong one and he can serve another customer whilst I look at their website to find one with a clutch, which is specifically used for diesels. He disappeared to the back and left us there for 10min and upon return said, my manager says it's the correct part. I had the old faulty alternator off the van with me to do a surcharge swap and that one had a clutch pulley on it. The correct genuine Bosch one off the actual the van. I pointed this out to him and he went to his manager at the back again. Whilst he was busy I found the correct one on their website and told him so when he returned. He argued with me saying it should not have a clutch and they won't sell me the one with the clutch because it's the wrong part and won't fit my van. At this point I gave up and said I'll take my business elsewhere and went to Euros, who had the correct part in stock and it was £20 cheaper. This is the 2nd time I've been supplied the wrong parts and I won't be using GSF anymore. I'll be off to Euros (LKQ) and be using Parts in Motion when I can wait for parts to be delivered. Sadly I've been using GSF Coventry for over 15years, but the long queues, issues with wrong parts and customer service are no longer what they used to be.

   almost 8 months ago
2. Ben_Sweeney ★★★★★

   Never had an issue with GSF - Good place to pick up parts and service items for my BMW 225D. Staff working hard and never keep you waiting long, a good all round place for parts.

   almost 8 months ago
3. David Pugh ★☆☆☆☆

   Not the best experience. Only one person serving behind the counter and after waiting for 20mins in the queue to be served, they then sold me the wrong part. 60min travel time wasted and I now need to return the wrong part and hopefully get the right one.

   almost 8 months ago

1. Steph Anderson ★★★☆☆

   Really not good service at all Staff in the back munching on there lunch while the queue out the door Collected parts for someone and to find out that the person who served me initially did not read the invoice and only gave me part of the order. Had to wait another half and hour while the guy on the counter was dealing with customers, then to add insult to injury, my car was blocking someone else in, so is had to move my car, ended up kerbing the wheel of my car due to the ridiculous parking situation and then when came back in I had to wait another 20 minutes for someone to see me and then at that point when they had read the invoice properly, no apology for previous staff not been able to count for what is on the invoice, then to ask if the order is correct as what was described in your website did not include what was stated on the description of your web site. Gave up after that and decided to cut my losses. Probably have to items ordered refunded back to you and see if it’s possible to order the correct set as the package that was sealed and shown was not as described on your website . Finally just to add to GSF, while waiting, I was amazed at the amount of customers returning the wrong parts and staff not seeming to care !!! How can you run a business that way. Truly flabbergasted at this and how many returns that were happening. If staff were more knowledgeable this would not happen. Just seemed a really poor show I score this grudgingly as wanted to score 1. Damaged alloy wheel, long wait wrong parts based on what was advertised and staff that can’t be bothered to read the invoice properly for what was ordered. 2 hours out of my life that should have been a lot easier. Note … peak times, staff should not be on display eating there lunch behind a poor covered glass screen It’s an easy fix if you want to just have staff do the basics. Customers pay your wages!!!

   almost 9 months ago
2. zainu mustafa ★☆☆☆☆

   The worst delivery service ever. I ordered from their website on Thursday, and it was supposed to arrive yesterday, Friday. I paid extra for next-day delivery. I contacted them, and they said the order would arrive on Saturday, but it still hasn’t shown up. I couldn’t use my car because of their delay. Tomorrow is Sunday, and I still don’t know when my stuff will arrive. I’ve lost money because of them. Don’t use their delivery service; they’re not worth dealing with.

   almost 11 months ago
3. Lanty Do ★★★★★

   Probably get cheaper on ebay but if you can't wait for your bits ,we'll handy.

   almost 3 years ago

1. Idris Nadel ★★★★★

   Funtastic service from the young man at the counter. Local car parts at afordable and fair price.

   almost 3 years ago
2. Keith Forsyth ★★★★★

   Great selection of parts amd essentials for your car . And great discount deals

   almost 3 years ago

FAQs