CarShop Service Centre - Cardiff Cardiff

Reviews

1. Nathan Thomas-Williams ★★★★★

   Darius was very helpful in sorting out my car.

   almost 3 years ago
2. Megan Artis ★☆☆☆☆

   Miss sold and poor aftercare service where do I start.... First issue came when I was sold my paint protection service - was advised that this would cover for any minor damage/ rust that occurs on the vehicle and to claim I would simply call Guardex to process claim and get it fixed . After purchases my vehicle I noticed a stone chip on my roof that was rusting . I called the Cardiff center to check the right process as was guided as i was when purchasing the agreement but only to find out this is incorrect and basically is a rip off product and I had been lied to as it only covers ''fading'' . I rung up and asked to raise a complaint and was advised some one will be back to me to discuss this , SHOCK! No one called back or attempted to respond and its been around 3 months. I took my car for an M.O.T and the service line was also on , I was told the car was serviced when I bought in (February) and it doesn't need one yet and just to follow the 12 months / 10,000 miles. Out of curiosity I rang 2-3 days ago to check the service date and mileage on the service and it was actually done in November ! So when I questioned if I can book in for a service now as I am paying a monthly price I was advised there was not enough 'funds in the pot' although I was lied to about the last service date. When I questioned when would I be able to take the service out free of charge as I was 'pushed' into buying a service plan they advised it would be January next year although this would then mean the car being 2-3 months without a proper service. I asked for a call back immediately and for the service plan to be cancelled and a full refund and I have still got no response , I spoke to the chat team online to get more assistance as when you phone up 99% of the time they do not know what day it is never mind how to do their job, anyway I spoke to some on on the chat and they explained their going to look into it and never came back to me and the chat got ended. Not only has this company failed to raise a complaint or action it they also do not care about you one bit once you have the car and they have the sale. DO NOT SHOP HERE IF YOU WANT AWFUL CUSTOMER SERVICE AND AFTER CARE !

   almost 4 years ago
3. Julie Wood-Antill ★★★★★

   I had a few problems buying my Jeep, but since I have had it all problems have been sorted very quickly and efficiently thanks to Leon at Cardiff.

   almost 5 years ago

1. G - TJ ★★★★★

   Great customer service skills. Fast and effective communication with reasonable prices for a high standard of work. The video explaining the work needed, paired with the audio from the technician is a great touch. A very happy customer who would highly recommend this company. I will definitely become a regular customer 10/10.

   almost 5 years ago
2. Stephen Collins ★★★★★

   MOT service great! Did have to chase for an update as had forgotten to call back but it happens. MOT4Life scheme seems a good deal upon purchase of your vehicle from CarShop. Tom, Scott and Natalie were very helpful in the process of my MOT.

   more 7 years ago
3. Alliah Hassan ★★★★★

   A massive thank you for the amazing work done by Tom and Scott in Cardiff today. Took my car in for repairs this morning. Not only did they manage to complete the diagnostic but also order the parts and repair it ready for me to pick up after work on the same day!! Absolutely perfect work and customer service provided :)

   more 7 years ago

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