Fusion Living Limited Leicester, Stoney Stanton

Reviews

1. Midhun K John ★☆☆☆☆

   I have spent 1810.70 and bought 22 x Fusion Living Soho Plastic Dining Chair with Squared Dark Wood Legs (11 x red and 11 x black) and 4 x Fusion Living Soho Plastic Bar Stool with Dark Wood Legs (2 x red and 2 x black with dark wooden legs) for my restaurant. When I spoke with the customer care they told me it is safe to use in resturant environment. But, since day 1 I have been having issues with its wooden legs and some were changed couple of times. This chairs are not meant for regular use as it's legs are not solid. Joints are not glued or screwed together for stability. Because of this joints became loose and couple of them broke putting customers in danger. It has been 6 months now and I am forced to change all the 26 chairs.

   almost 9 months ago
2. M C ★★★★★

   Having bought 2 coloured Soho chairs we were so happy with them that I ordered another one. Unfortunately I ordered the wrong item but Michelle at Fusion was extremely helpful in helping me rectify this mistake so we’re very happy with our 3 different coloured chairs! Thank you Michelle and the team

   1 year ago
3. Sandy Greenway ★☆☆☆☆

   I purchased their transparent swivel chair on wheels. A very uncomfortable chair to sit on for any length of time, I definitely would not recommend for office use. In addition to this the PVC cushion squeeks against the plastic seat when you even move slightly despite being correctly assembled. The screws holding the chair to the base worked themselves loose despite being correctly assembled and sufficiently tight as the fittings are cheap. When I gave my feedback to Fusion they said my complaints 'are personal preferences rather than actual faults with the chair itself'. Well yes comfort is personal preference and also what the product description claims. This isn't the case in my experience. They then said they 'have received many of positive reviews from our customers who have found the chair to be stylish and a functional addition to their home or office space, appreciating its design and comfort'. I thought customer service stopped dismissing complaints 'because no-one else has complained' back in the 80's. In the days when business owners didn't truly understand customer service. So essentially all of my observations were dismissed either because many others had a different experience, or I had assembled the chair incorrectly. At no point did Fusion take ownership, rather pointing their non-customer-centric fingers back at the customer. This is shockingly poor customer service. And please note the exact same chair can be bought from other suppliers suggesting it is, as with most things, a cheap, mass produced import.

   1 year ago

1. David Wilson ★★★★★

   After trying to order a tulip table from a few other companies (which proved to be strangely complicated and frustrating), I ordered from Fusion Living. Not only was their customer service friendly, prompt and accommodating, everything they promised was delivered EXACTLY as promised. The delivery team of three were right on time, absolutely professional and were in and out (after assembling the table and removing the packaging) within ten mins. As for the table itself, the price is great and so is the table. In fact, it’s actually nicer than the image on the website. That’s a first! Totally delighted. (Now I have to find new chairs.) The only fault I can find (and this really isn’t a fault) is I wished they carried more of a variety of furniture. I say this simply because if they did, I’d order everything from them. I only want to deal with them. Cannot say enough good things about this fabulous company.

   almost 3 years ago
2. Simon Williams ★☆☆☆☆

   Item arrived clearly used, and in a dirty condition, and smelt awful. I cleaned it up, and was happy to accept it providing a reasonable discount was given...I would rather this than have to source packaging, and further my carbon foot print by returning it. I was offered £30, off a £160 lamp. The item was in a clearly used condition, and it is no way acceptable to expect someone to pay £130 for it. They then offered a full refund provided I return it in the original packaging, which they knew I didn't have, as I stated that with my initial correspondence. It seems this has happened to a few people, from reading the reviews, makes me wonder if they are selling graded products as used. In any case I would have been writing a positive review, had we been able to come to a reasonable agreement on a partial refund. I asked for £50 off, which I think makes £100 for a badly used lamp a more than fair price. As a follow up to the below, Fusion living have not contacted me as they said they would. So in conclusion I had a lamp which was used, in a terrible condition, which I couldn't send back (due to the lack of packaging), and now have not had any partial refund. I recommend this company is AVOIDED. I don't usually feel the need to leave reviews, but this order has been handled terribly, for the sake of £25, for a lamp that they wouldn't even be able to sell in the condition it is in.

   more 6 years ago
3. HJ ★☆☆☆☆

   Item arrived clearly used, and in a dirty condition, and smelt awful. I cleaned it up, and was happy to accept it providing a reasonable discount was given...I would rather this than have to source packaging, and further my carbon foot print by returning it. I was offered £30, off a £160 lamp. The item was in a clearly used condition, and it is no way acceptable to expect someone to pay £130 for it. They then offered a full refund provided I return it in the original packaging, which they knew I didn't have, as I stated that with my initial correspondence. It seems this has happened to a few people, from reading the reviews, makes me wonder if they are selling graded products as used. In any case I would have been writing a positive review, had we been able to come to a reasonable agreement on a partial refund. I asked for £50 off, which I think makes £100 for a badly used lamp a more than fair price. As a follow up to the below, Fusion living have not contacted me as they said they would. So in conclusion I had a lamp which was used, in a terrible condition, which I couldn't send back (due to the lack of packaging), and now have not had any partial refund. I recommend this company is AVOIDED. I don't usually feel the need to leave reviews, but this order has been handled terribly, for the sake of £25, for a lamp that they wouldn't even be able to sell in the condition it is in.

   more 6 years ago

1. Abi Gardner ★★★★★

   Can't fault the service received with Fusion Living, purchased a beautiful velvet chair and I was not disappointed! From purchase I was kept in the loop constantly about delivery updates by the customer service team and they couldn't have been more helpful when I needed to change my delivery date. When I received my chair it was easy to assemble, and the quality is amazing! Chair matches the image on the website. Couldn't fault my experience, will 100% be shopping here again!

   more 6 years ago
2. Luke Jones ★★★★★

   Ordered a single dining chair with a view to purchasing more. Arrived without instructions however they did supply via email on request. Had a bit of a problem as they initially refused to honour a 10% discount code which was supplied as a thank you for my initial order. This was due to the fact that the chairs had since gone into a sale. Frustrated, I decided to cancel and pursue a return for the original chair. Only a few minutes later I received a call from a lovely customer service advisor, Helen. She had proactively spoken with her manager and they agreed to honour the discount. Fantastic customer service and a great outcome to what could have been a very disappointing experience. The chair is lovely as well, good design and construction and looks great in the space. Would happily recommend!

   more 7 years ago
3. Zoe Newcombe ★★★★★

   We recently bought a Grey Polo Chair from Fusion Living to go at the desk in our playroom. We are really pleased with the chair its functional and looks very contemporary. The service that we received from Fusion Living was second to none and I wouldn't hesitate to use them again - in fact I have my eye on some lights for our hall, stairs and landing! Would highly recommend this website they have some beautiful and different stuff for the home.

   more 10 years ago

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