Horton House - Cloud Student Homes Lodging Business in Bradford

Reviews

1. Julie ★☆☆☆☆

   Terrible Experience at Horton House, Great Horton Road (BD7 1QG) My friend had a very bad experience living here, and I’ve seen how poorly the accommodation treats students. The management keeps changing, the staff are rude and unhelpful, and maintenance takes forever. The worst part is their deposit policy — they delay refunds and make unfair deductions. Very unprofessional and disappointing. Not recommended at all. Specially for students.

   almost 7 months ago
2. Muhammad Ali ★☆☆☆☆

   Highly Disappointing Experience with Horton House Bd7 I am writing this review to warn potential residents about the appalling service and unprofessional behavior. I had the worst experience living here for a year. Initially, the manager was okay, but after he left, the new staff has been changing every other day, and they are all extremely rude and unhelpful. The service is atrocious! I had to wait for weeks to get simple issues fixed, and when I complained, they just ignored me. But the biggest scam is their deposit policy. I paid a deposit and when I vacated the room, they deducted it without any justification. It's been TWO MONTHS, and I still haven't received my deposit back despite sending multiple emails. Their lack of response and blatant disregard for customers is unbelievable. I strongly advise AGAINST staying at this dump. The management is unprofessional, and the staff is disrespectful. You will regret it if you choose to live here. DO NOT RECOMMEND THIS PLACE TO ANYONE!

   almost 7 months ago
3. Taha Mirza ★★★★★

   I’ve procured my accommodation 2 days ago. The room is neat clean and tidy. Ample space in the closet. Decent study desk and a study chair. Drawers / cabinets are very useful. Attached washroom is truly a luxury. The heating system is also very good. But it’s just the beginning and I’m liking everything at the moment. I wish and hope that my stay here remains a pleasant one.

   1 year ago

1. Abdulhameed Yunusa ★★★★★

   I live here for approximately 2 years during graduate studies and I totally recommend it. The facilities are good, the staff members are friendly and responsive also.

   1 year ago
2. Jennifer Aliu ★★★★★

   Great Accommodation, Nice staff and customer service. The Manager Geraldine is such a lovely lady that listens, and is very professional and empathetic. There has been a massive positive change in handling and Resolving maintenance issues. Overall living at Horton house has been great!

   almost 2 years ago
3. Usman Bhatti ★★★☆☆

   Good and well-kept accommodations, but the last two managers, "Sanita" and "Osman," especially Osman, are the most indifferent and irritating people. Even though both of them lack manners when speaking to students, they (especially Osman) try to take advantage of new students' anxiety by insulting them. Every time he tries to put things off, you have to wait for 30 to 40 minutes to speak with him, even if you just have a basic question. Do you know why? mostly because he doesn't feel good or in a mood to speak with you. He is also the most racist, aristocratic, and annoying person I have ever met. However, since Horton House changed management, things are currently going well.

   almost 3 years ago

1. kelechi okereke ★★★★☆

   Basic student residence. Has got a lift. Spring beds. Simple gym. Common area. Hot showers. Double glazed windows. Security cams all over.

   almost 3 years ago
2. Temitope Odujobi ★★★★☆

   It's a great student accommodation at a good price but it's quite a distance from the train station and the letting week has been extended. There used to be the option for shorter rent periods and more flexibility. Everything seems rigid now

   almost 3 years ago
3. Zair Mahd ★☆☆☆☆

   Let me get straight to the point. This place is one of the WORST places to live if you want the cloud Student home onsite team to solve any of your maintenance problems. If anything goes wrong you will wait endlessly for them to do something and it will not have fixed the issue to begin with. As a tenant here I have had a terrible experience. As has everyone that lives here. When I moved in the lifts did not work which meant I had to carry all my belongings to a high floor to move in. The lifts did not work for at least 2 months at the start. It still is janky and sometimes randomly won't work, so you have to press the "open door," button and get out. They have not bothered with getting a maintenance team, meaning no one is available to repair tenants issues for them. This alone would have fixed their problems. I have had a janky oven since I moved in, then 1 month in it broke and I didn't get a new one for 2 months. One of the stove tops never worked since I moved in. The shower heating stopped working and I'm hoping they will fix this. When I moved in the kitchen was extremely dirty and no one from Cloud Student Homes had cleaned it for an entire 1 month and 2 weeks after I moved in. Usually you have a clean kitchen to start with in any accomodation. Management at reception don't actually help, they say they are trying, or are busy and will be rude to you. I mean if you are paying and want a place that is sustained well this is not the place to go. The only upside is they can have competitive prices. But even still I would look at other places.

   almost 3 years ago

1. Bboy Chinon ★★★★★

   Beautiful and quiet hostel with serene environment. The porters are very caring and willing to help. I moved in September 2022 & it has been a awesome experience so far.

   almost 3 years ago

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