DFS Llantrisant Glamorgan, Llantrisant

Reviews

1. Luke Davis ★☆☆☆☆

   Ticket #10350969 Said sofa would be price matched after delivery IF price changes. Said unlikely to change as they "only have 1 sale a year". Price changed twice after ordering but before delivery. Called up per their price match policy every time. Took about 10+ phonecalls and 2 form submissions to get them to update the price. Despite me showing them screen shots of the lowest price before delivery they only reduced it to the second lowest. I'm still waiting for an additional £159 to come off my finance agreement. It shouldn't be this difficult to price match, you have all the data yourselves and have been notified by the customer multiple times. This is more of a reflection of the DFS customer service after sales than the front line team.

   almost 9 months ago
2. D Henson ★☆☆☆☆

   I had a truly awful experience following my purchase. While the in-store showroom staff were generally fine—albeit keen to upsell, which I expected—the real problems began with the delivery and subsequent customer service. The first delivery attempt was unacceptable. The delivery team arrived and immediately began complaining about my flat being on the second floor, saying they only had 15 minutes to complete the delivery. They made a half-hearted attempt to get the sofa into the property, jammed it against a wall, and quickly gave up. They insisted the sofa wouldn’t fit, blamed me for ordering the wrong size, and were generally rude and unhelpful—all while I was understandably stressed. As someone who visited the showroom twice to confirm measurements and, as an engineer, felt confident in those measurements, I found their attitude to be dismissive and simply offensive. I was then left without a sofa for two weeks until a so-called “delivery specialist” arrived. This second team managed to bring the sofa in and assemble it in less than 10 minutes—no issues, no complaints, no drama, not even a scuff on the wall. This clearly demonstrated that the problem lay with the first delivery team’s lack of effort, not with sofa or access. I lodged a complaint expecting a reasonable discussion about compensation, especially as I had taken time off work and was left without a sofa for two weeks through no fault of my own. I was told a response would take 72 hours. I followed up every three days as instructed - only to finally receive a response 13 days later! The outcome? No compensation. Just an offer of a hamper. Frankly, I think that is insulting. I paid over £100 for a delivery service that failed to deliver. I lost time, comfort, and had to chase your customer service repeatedly—only to be brushed off. At this point, a hamper feels like a superficial gesture than a genuine apology. I’m extremely disappointed with how this was handled from start to finish. You failed to deliver the service I paid for, and then failed again to resolve the issue professionally. If you have any concerns over delivery I would avoid!

   1 year ago
3. Danielle Thomas ★★★★★

   I’ve been looking at sofas on and off for a few years now and on the off chance whilst shopping popped in here today for a browse…. I found the perfect sofa! Grant was more than willing and able to help, he advised I measure the room first so I went home and measured and Grant was right but… he helped me find a way to manoeuvre the modular sofa so it fitted! More than happy with staff friendliness. Got the sofa in the sale too. Just waiting on delivery now! Thank you Grant!

   1 year ago

1. Mia Jones ★☆☆☆☆

   I've been waiting since Friday 8th August (today is the 12th) for a call from the store manager regarding the service engineer being rude to me on the phone and hanging up on me! The manager had 72 hours to call me and he's missed that deadline, I've had to call head office 3 times in all because the store manager cannot call me back. Rude engineer and avoidant manager. Avoid at all costs !

   1 year ago
2. sylvia Peters ★★★★★

   I love going to dfs they are amazing, the sales they have are great. The staff are excellent they know exactly what you want. Thanks guy's for your help love my furniture I'm on my 3rd now in 8 yrs.. Thanks David for your help..

   almost 3 years ago
3. Sam Morgan ★★★★★

   Never been to buy a sofa from a place like this. But I'd absolutely go back when the sofa I bought needs replacing. The main reason is David. My partner and I walked around looking for what we were interested in. A quick check in of did you need any help and left us carry on. From there David was pop back and forth providing any information or answers we needed without being atall pushy. When we were ready it was a all a fast and smooth process sorting the purchase start to finish. I can't recommend dealing with David enough. An asset to the company.

   almost 3 years ago

1. Carol Clay ★★★☆☆

   Ordering and paying for the sofa in store was fine the advisor was excellent. Speaking to the manager regarding over the delivery delays and lack of communication absolutely terrible. Would never use this store again even though it is my local one.

   almost 3 years ago
2. dale robson ★★★★★

   Purchased a new sofa and the gent that helped was really nice not pushy at all. Was told 5-6 weeks for delivery and the sofa was delivered in just over 2 Weeks !! Great service!!

   almost 3 years ago

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