Boots

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Reviews

1. Reza Mahini ★☆☆☆☆

   Under zero customer service by Zafar! Not patient not helpful so rude! Wanted to pay by my points on my boots advantage card, but he said it's late and he can't and said I am wasting his time! So disappointing

   almost 4 months ago
2. Bruno Vieira ★☆☆☆☆

   Yesterday, I contacted the NHS to request my medication and was informed that it would be available at a certain pharmacy. I arrived at the pharmacy around 11:50 a.m., close to noon. The pharmacy employee checked my documentation and informed me that I should return later, as the employee responsible for dispensing medications was on her lunch break. I explained that I couldn't wait, as I was in a hurry, and that the medication was essential for me. The medication in question was Centralina 150 ml. I returned to the pharmacy some time later and was again informed that the person in charge was still on break. I asked to speak to the manager, and an employee came to speak with me. I explained that I have seizures and cannot be without the medication, but they still haven't dispensed it. Today, 24 hours have passed, and I'm still without the medication. This has caused me a lot of distress, including not being able to sleep at night. I believe that it is not the customer who should adapt to the employees' break times, but rather the pharmacy should organize itself to ensure continuous service during opening hours.

   almost 5 months ago
3. 枫浔雪 ★☆☆☆☆

   I have seen such a horrible boots store in my life. The staff named Dina was really rude to me when I said the price tag is wrong and she argued with me and was unhappy to check it for me. No apology and no goodbye. No Hug principles requested by Boots. The queue was so long with just one person serving at the till. The security guard came to serve the till and baging the parcel, which I have never seen in my shopping expensive. This proves a very terrible management at this store. The store is very untidy and unorganized. Short of staff.

   almost 5 months ago

1. Abelardo Esneyder Pachon Rodriguez ★☆☆☆☆

   Disappointed with Boots Wembley I arrived at Boots Wembley today at the advertised opening time of 9 am, only to find the store closed because the pharmacist hadn't arrived. This is incredibly frustrating and unprofessional. A business of this size should ensure they are open as advertised, regardless of staffing issues. It’s unacceptable to keep customers waiting due to poor planning. Really disappointing experience.

   almost 10 months ago
2. Hari ★☆☆☆☆

   Worst pharmacy I have ever seen in my life. Staff are very rude and don’t know how to treat customers. I went there to collect moisturiser for my daughter and staff told it hasn’t come. I told them it was prescribed 1 week before by the GP the guy checked his system again and replied it was given to someone else and told me to come after 2 days. Please avoid this pharmacy if you can !

   almost 3 years ago
3. Mimi'sProductReview Lounge ★☆☆☆☆

   Just went into Boots on Wembley High Road. To get a Prescription, my experience was awful. I was told by the assistant manager that her name of the member of staff was Ferry. Was already shouting while myself and another lady were joining the queue that the pharmacy was closed. As she spoke to the last customer, I approached her and said could I ask her a question. She did not even let me speak and kept on shouting the pharmacy is closed. I repeated that I wanted to ask her question and she shouted again even though I was in front of her the pharmacy was closed. I asked her for her name and she walked off. I complained to the assistant manager Sunil, he asked me what I wanted and I said an apology for the way she spoke to me. We went over to the pharmacy and he asked her version of events and she lied that I asked her about a prescription. I explained to again him that she did not even let me ask her a question and was shouting. While I was talking to the manager she kept on interrupting saying she never shouted. I informed Ferry I was going to make a complaint about her behaviour. In front of her manger she said I should go ahead and complain. That pharmacy has to be the worst ever. The staff are rude even when they not under pressure and it is not busy (and that sometimes that includes the pharmacist). They are always short staffed and do not not know how to treat the customers. The last time I was there a male member of staff was behaving really aggressive to a female member of the public. The pharmacy is disgrace and should be closed down.

   almost 3 years ago

1. Ciny Pereira ★☆☆☆☆

   Poor customer service. Not worth even a one star. It’s a zero star. Lazy staff at the till, refused to add my points on boots card coz I had already finished paying. He said’ it’s too late to add points, and it’s only 32p, do u want it, leave it. If I want my colleague can add on the next till.’ So i went to his colleague to request to add my points. He did not want to do it either. He is giving the job back to the same person who sent me to him. What a joke? Are u guys seriously serving customers? Finally he did it upon his colleagues request, but this is not acceptable. I left the store only to be called back by the security guy who I feel is rude and questioned me as if I am a robber. He started inquiring about the purchase and bills which I showed. This lazy guy on the till did not remove the security sticker from the product I bought, at the end no apologies from any staff for the inconvenience. Totally disgusting and pathetic! Avoid this store…. The other day I saw another customer arguing with the manager in prescription section.

   almost 3 years ago
2. Reema Alrobeh ★★★★★

   Good but they need to serve customers in a faster way. However, the staff is friendly and helpful. Very busy store and a lot of deals you find there. Love it!

   almost 3 years ago

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