Boots

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Reviews

1. I Patel ★☆☆☆☆

   Creepy security guard followed me across each aisle! Then would go and check the part of the bay that I had visited. I completely appreciate he has a job to do, but surely there is a better method that does not offend your honest and loyal customers nor make them feel super uncomfortable! Shame on you Boots and your security team.

   almost 4 months ago
2. Shikha Soni ★☆☆☆☆

   22/10/25 @6:18pm The security guard followed us everywhere in the store. He was tall, bald and his attitude was really bad. Every single aisle we went to, he was right behind us. It made us feel like we were going to steal something, and we were very uncomfortable. We are regular customers at Boots, but this made us wonder if we should even buy the medicine we needed. When we left, we asked the guard if he was okay. He replied in a very angry way. He said he was fine and told us to "keep moving" and not look at the store anymore. Right as we were leaving, another customer told us she faced the exact same thing two days ago. We were treated like criminals by the staff. Boots did a very bad job here. BOOTS FAILED. The people in charge need to know how terrible this was.

   almost 4 months ago
3. Tom ★☆☆☆☆

   Security personal was rude and followed me throughout the store staring at me, making me feel very uncomfortable that I left the store without making the purchase that I needed. There was no store manager to lodge a complaint. The security staff need to be trained and educated to not racially profile individuals.

   almost 5 months ago

1. Ilkin Mammadzada ★☆☆☆☆

   I am writing to express my severe dissatisfaction with the handling of a warranty claim for a Shark hairdryer I purchased from Boots approximately 1.5 years ago. The product, which came with a 2-year warranty, recently stopped working. My attempts to resolve this issue have been met with a series of failures, misinformation, and unhelpful customer service from both your online team and in-store staff. Online Form: I initially submitted an online form to request a replacement or refund, but I never received a response. First Call to Customer Service (Case Number 74553664): I then called your contact center. The representative was helpful and advised me to return the faulty hairdryer to a store for a replacement or a full refund. They created a case for me and provided me with a reference number to give to the store. First In-Store Visit: I immediately went to the specified store, explained the situation, and provided the case number. The manager claimed they could not find any information with the case number. When I explained that the product was still under warranty, the manager was unhelpful and displayed a very poor attitude, seemingly annoyed that the product was purchased so long ago, despite the fact that it was still within the warranty period. They refused to offer a refund and told me they did not have a replacement in stock and that I should go to a different store. After I explained that the contact center had told me a refund was an option, the manager called customer service directly. During the conversation, which was on speakerphone, it was decided that I would leave the hairdryer at the store and the contact center would immediately process a refund and send me an email confirmation. I agreed to this and left the store. Second Call to Customer Service: Approximately 20 minutes later, having not received any confirmation email, I called the contact center again. I was now told that they could not process the refund and that the store was responsible for it. Second In-Store Visit (Case Number 74576331): I returned to the store and handed my phone to the manager to speak directly with the contact center representative. After a lengthy discussion between them, the manager again refused to issue a refund, despite the contact center representative repeatedly stating that it was company policy for the store to do so. The contact center representative then created a new case for me (Case Number 74576331) and assured me that someone from their team would contact me soon to resolve the issue. Third Call to Customer Service: After two days with no contact, I called the contact center again. This time, I was told that I would need to wait 7 days for the product to be processed at the warehouse before a refund could be issued. I even offered to accept a gift card instead, as I intended to purchase a new hairdryer anyway, but was told this was not an option. My request to speak to a manager or supervisor was also denied. I am now left with no product, and no refund. I have wasted a significant amount of time and effort due to a complete lack of communication and consistency between your customer service teams and in-store staff. This situation is unacceptable and directly contradicts your company's policy and commitment to customer satisfaction. I expect this matter to be resolved immediately. I am available to discuss this further at your earliest convenience.

   almost 5 months ago
2. Helena D ★☆☆☆☆

   This is the fourth time that a have the unfortunate experience of having to face a very arrogant, insolent and dismissive pharmacist lady. When she is on duty (as a couple of her younger colleagues are actually quite professional) and if a customer has an issue with meds being 'misplaced', 'lost', picked up', or similar - she insists on proving the customer wrong and making them feel as small as they can possibly feel. She is some sort of pharmacist-manager it seems - quelle surprise?!? She sniggers at customers, sometimes along side of one of her more incompetent staff, literally looking down on people asking for help from a pharmacist. Customer are often put into a position to have to argue to get their medication - for it to be 'found', and then this particular lady proceeding to treeat that customer with utmost disrespect. It is out of order that this type of behaviour is displayed by a manager - who does one report this to?? To treat anyone, let alone a presumably a sick person, or at best a relative of a sick person is not acceptable - yet she is still there! Her behaviour over the last couple of years has been rude, insensitive, characterised by a complete lack of basic self awareness, let alone kindness and professionalism and a very strong air of self-importance. Despicable, and utterly upsetting when one is unwell and having to decipher Boots Pharmacy mistakes, one by one, and is at the mercy of this incompetent yet self righteous individual.

   almost 7 months ago
3. meo meo ★☆☆☆☆

   There was an amazing team at Swiss Cottage but they changed staff and now it's absolute chaos in the pharmacy. You can be waiting weeks for them to address your prescription and they misplace them as no one is doing their job properly. You can also be waiting at the till for far too long. They clearly have a staffing issue in the store, so many customers complaining about the same problem.

   almost 2 years ago

1. Puneet Saini ★☆☆☆☆

   Seriously guys, why be in the pharmacy business if you can't have the basic empathy for people? The person at the prescription desk saw me walk in and get in line to wait. After waiting for about 15 minutes she asks me to join the other line from the back. Upon asking why couldn't she tell me earlier, she tells me 'I can only see people in front of me'. Upon protesting, she just ignored me and started talking to the other person. Boots, are people invisible to you? Do you make the staff wear blinkers? Or are they just so overworked that they don't care? Easily the WORST staff in i've come across in London. I've had better front desk people at NHS, and they're free! Please avoid and go to Superdrug next door.

   almost 3 years ago
2. A R ★☆☆☆☆

   Searching desperately for a treatment for nausea, the shop and pharmacist could provide nothing. "Try your GP". Ignore the propaganda suggesting pharmacies are part of the NHS and helping out primary care. They aren't. Just making money as usual.

   almost 3 years ago
3. Anne T ★☆☆☆☆

   Joke of a pharmacy, don’t come here! I have had so many issues with simple prescriptions and orders. The staff have really bad attitude and the pharmacist management is non existent. They lost my prescription even though I was told it was ordered. Prescriptions that are texted ready to collect are never ready to collect. They have locums every other day who don’t know what they are doing and even when empty they seem to make a mess and nothing is ready. I think boots needs to launch a investigation into this boots and re-train it’s staff - shocked this pharmacy service. Will be finding a different pharmacy!

   almost 3 years ago

1. Elisa Cipro ★☆☆☆☆

   Your website, google and your sign outside the doors states that you close at 7pm but it’s probably the third time that I come at 6.30pm and you are already closed (today is Saturday). Do you realize this is a pharmacy where people get vital medications ? Is this acceptable? Furthermore, there is always a long queue to collect medications, something like between 15 to 40 minutes waiting. This place needs a proper manager. If this continues, I will switch to another pharmacy and you won’t see me again !

   almost 3 years ago

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