Our cat, Rambo, is a new patient of this vet clinic. We went today for an initial check up and treatment and could not have been more impressed with the service. Rambo usually hates vets but was so calm around everyone there. This is an excellent, thorough and caring veterinary clinic. We feel lucky to have found them for Rambo.
Been going here for years. Good vets and staff but recent experience means going to 2 stars and unlikely to return. Responding to your request for more information. I escalated my complaint about your very rude secretary / receptionist at the front desk in South Woodford all the way up to the area manager and then the MD who basically just shielded her. I’ve now reduced your rating to 1* because you just send standard responses too all bad feedback. To all the 5* feedback I was also happy with this group. Try having a real problem though and see where that gets you. A company’s real test is how they fix problems and their culture. This place … not good. Editing following response: One of the benefits of platforms like Google Reviews is that they help highlight poor service and hold businesses to account. I hope this encourages you to reflect and improve, so that others don’t have the same experience I did. We’ve since moved to a new clinic where the service has been far more professional. It feels like your practice has come to rely on being located in an affluent area, assuming people will simply pay high fees regardless of the standard of service. That approach is increasingly out of step with what people come to expect. We didn't have a nice experience and expected to be treated much better.
I have been with Goddard at another practice for 5 years and was directed here to get fit to fly certificates for my 2 dogs. We also had rabies vaccines and for our Frenchie a BOAS assessment Adam the vet and Thomas the nurse were exceptional. We were given wrong info by our travel company but both Adam and Thomas went over and above to ensure our dogs and us did not have problems. I can not recommend this branch enough. They are the best I have dealt with.
Today I brought my dog Carlos in for a follow-up eye appointment. He usually gets anxious during vet visits, so I tend to wait outside. This time, I stayed in the room—and I’m really glad I did. The team handled him with such calm and care, speaking to him throughout and making sure he felt safe and comfortable. It was clear they knew how to put animals at ease, and it honestly reassured me as much as it did him. Thank you again—this kind of approach makes a big difference.
I have been coming here for 3 years (Walthamstow Goddard) and cannot recommend the practice enough. The staff are so friendly & kind making it a welcome place for you and your furry friends. My British shorthair, as sweet as he is can have a temperament when coming to the vets and all of them are so gentle and patient. Any queries or problems they are quick to resolve. A major shoutout to Ahmed who we adore!!! He is the most bubbliest, positive & professional staff member who always makes our visit a positive one. Very attentive with making an active effort to remember all pets names and their owners. It’s always a pleasure to see him as you’ll be sure to leave with a smile. Thank you Goddard & Ahmed for making our journey to the vets that little bit less daunting. It makes the biggest difference. We appreciate you all from myself, Cairo & Mocha.
I took my cat for a check up today as she had teary eyes. I was advised on the phone to go to this clinic instead of my local Goddard because the doctor is an eye specialist, and that the check up would be £49. After the visit, the doctor says it is nothing unusual, just normal for the cat breed. I approached reception for payment and she handed me the total of £80. Not impressed, I said I was told a price on the phone for the check up and this is what I was prepared to pay. Doctor was prepared and professional, although the receptionist experience was very disappointing.
Vet an eye specialist fitted us in at short notice after a visit to another branch of Goddards. Very professional and thorough, we left with a much clearer view on what is wrong with Leo. Way to go yet, but a lot more positive than we were before visit.
I don't usually give bad reviews but I can't help but feel a little bit disappointed after they have cancelled their appointment with us three times in a row. I try to understand that they have a very busy schedule and so my appointment can always only be in at least two weeks time, and for the time being if my cat is sick I'll try my best to take care of her myself. But this is the third time in a row and they always only notify us an hour in advance when we are just about to leave with her only to be told that the vet is sick today. They don't even rebook for us when they cancel so I have to just make another appointment and wait another two weeks.
I’ve been coming to this branch since about 1988 and they are brilliant. Lately Adam, Lisa and all the staff have been really kind and reassuring following my cats diagnosis with lymphoma. They got him in straight away to start treatment and have complete patience when I have a worry or question. I can’t thank them enough.
I came to this vets with my cat with a very worrying concern about her eye. Adam (the vet) made the whole experience so wonderful as he explained everything so well so I fully understood the process of what my cat needed, making sure I felt reassured. I knew straight away he was going to be a great vet for us as he was so loving and kind towards my cat from the start.
Goddard Veterinary Group, South Woodford is located at 8 Woodford Rd, London E18 2BH, UK
You can contact Goddard Veterinary Group, South Woodford at +44 20 8989 1671
You can find directions to Goddard Veterinary Group, South Woodford by following this map link
Trouv Chauffeurs
Kaybridge Residential Estate Agents
Greenfield estate agents Ewell