TUI Holiday Store

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Reviews

1. David Hawke ★★★★★

   I arrived at the Cwmbran store when it opened and I was met and dealt with by a customer service rep called Brooke. Admittedly I’d arrived on behalf of another member of the family to finalise and pay for the cruise. However, my family member hadn’t progressed as far in the planning as they’d thought. Brooke was very patient with me and was soon able to pull all of our requirements together so I could get away as I had limited time. Very happy with the service received.

   almost 4 months ago
2. Kelly Payne ★★★★★

   Working with Sarah to book our holiday was an absolute pleasure! From the very beginning, she listened carefully to what we was looking for and went above and beyond to create a trip that was perfectly tailored to our needs. She was patient, professional, and incredibly knowledgeable—always quick to answer questions and provide helpful suggestions. Sarah took all the stress out of planning and made the entire process smooth and enjoyable. Thanks to her, we was able to truly relax and just look forward to our holiday. When we arrived we was so impressed at the resort and it was just perfect! Exactly what we was looking for. I can’t recommend Sarah enough—she’s the kind of travel agent who genuinely cares about her clients and makes sure every detail is taken care of.

   almost 5 months ago
3. Terry Crump ★★★★★

   Sam, our agent, offered friendly, professional advice and thorough guidance, covering every detail and making the booking process a pleasure. The holiday was exactly as described, with everything included for the whole family. The grandchildren loved it so much we went back the following year and most likely again this year. Many thanks

   almost 5 months ago

1. Beth ★★★★★

   I cannot express enough how thankful I am to Leanne for arranging the most incredible holiday for me! From start to finish, she went above and beyond to ensure everything was perfect. Not only did she carefully plan every detail of the trip, but she also handled the currency exchange with ease, saving me so much time and stress. Leanne is an absolute gem – professional, attentive, and genuinely kind. Her dedication and hard work are truly worth her weight in gold. I am beyond grateful for her expertise and wouldn’t hesitate to recommend her to anyone looking to make their travel dreams a reality. Thank you, Leanne, for everything you’ve done!

   almost 5 months ago
2. Luke R Parnell ★★★★★

   Popped into store and been booking holidays with Gareth for many years whether that would be adventure holidays such as tours or just a beach break. He is always a pleasure to deal with very efficient and knowledgeable. Overall Gareth is a great travel agent. Keep up the excellent work and see you soon to book my next trip to Brazil.

   almost 2 years ago
3. Xoxoxo Xoxoxo ★★★★★

   Outstanding service today from Nicola and Zoe, you can certainly tell these girl's have worked in travel for many year's. Very friendly staff within the store and so much knowledge between all staff. Will definitely be returning to book in store in the future.

   almost 2 years ago

1. Natasha Horrobin ★★★★★

   The team in TUI Cwmbran were fantastic in helping me book my first family holiday since lockdown. They were so welcoming and really informative about the different travel options available. They really listened to what I was looking for, and found the perfect holiday that ticked all the boxes. Would highly recommend !! A huge benefit with booking face to face, and not over a computer screen at home with no help!

   almost 3 years ago
2. Rhys Haines ★★★★★

   Just booked our 2024 family holiday with Leanne. We were given plenty of options and looked at different places/prices. Leanne is full of knowledge and advice on the best places to go and understood what we needed in a holiday. We are very excited to have booked to go to Menorca. Thank you so much to everyone in your store for making our experience enjoyable. The whole team were friendly, chatty and gave a relaxed atmosphere. Highly recommended.

   almost 3 years ago

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