Outpatient Pharmacy

Reviews

1. Cat ★☆☆☆☆

   Terrible experience. Queue to hand prescription in was 30 mins plus after out patient appointment. Then 40 mins plus to dispense prescription. No one answers the phone. Was told would be 15 minutes to dispense a prescription when staff had item in their hand when I escalated it. If it’s 15 minutes for every dispense then no wonder taking so long the queue. I asked and they said short staffed so why are you short staffed ? Happy to discuss experience for this to improve but it seems currently no desire too.

   almost 3 months ago
2. G Xxx ★☆☆☆☆

   This pharmacy is an absolute disgrace. The manager is non-existent and when she is there shows no leadership, constantly rude to both staff and patients. The supervisor is just as unprofessional, clearly out of their depth. Customer service is appalling – complaint after complaint goes nowhere. Nothing ever improves. This place needs a serious investigation and, quite frankly, should be shut down.

   almost 5 months ago
3. Anne Cleary ★★★★★

   Inadequate facilities for people having to queue for up to 30 mins to submit a prescription. I have arthritis and found the standing very painful. The waiting area with chairs was unassailable on that day. My number was 234 which kept appearing on screen as please wait. After 60 mins I questioned why it was taking so long. They said they didn’t have the complete order so did I want to return another day of take what they had. I took what they had after having to wait again for it to be re submitted. A week later they messaged to let me know they now had the remainder in stock. I do not rate this service.

   almost 6 months ago

1. Lee Froggatt ★☆☆☆☆

   I agree with all of the bad reviews, I was sent away saying that they owed me medication that I have paid for and that I would receive a call to tell me when it would be ready. Its been 8 days with no contact from them. I have tried ringing however the phone is never answered and even cut off after one ring. I hold little hope of receiving this outstanding medication at this rate. I was also told that I could have it delivered free of charge, but I was told that last time I had outstanding medication to collect only to be told subsequently that they do not offer this service. It is a shambles and something needs to be done about it.

   almost 9 months ago
2. Karen Mitchell ★☆☆☆☆

   I wouldn’t give one star if I didn’t have to. This lot couldn’t organise a party in a pub. Absolutely farcical Script sent from clinic electronically yesterday afternoon. Went to collect at 8.30 this morning. Waited half hour to be given a numbered ticket. Then had to wait another half hour for the medication to be dispensed and my ticket number to be called. In the hour I was waiting 3 high grade nurses were also waiting. Presumably being from busy wards or clinics Staff wandering around with absolutely no sense of urgency. I’m asking for scripts to be prescribed by my gp in future. Why can’t scripts be sent electronically to a local nominated pharmacy and cut this incompetence out

   almost 9 months ago

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