ABSOLUTE TRAVEL

Reviews

1. Damian Melvin ★☆☆☆☆

   WE WOULD NEVER LEAVE A CUSTOMER STRANDED AT THE AIRPORT. Just got back from my holiday with family and on the way to the airport we were asked to check the flight details were correct and to sign for them. My wife did this and signed the form , she then a few munutes later stated she thinks the dates are wrong for the return travel so asked to re-look at the documents. We noticed the date of return travel was wrong and brought this to the attention of the driver who told us not to worry as he will make sure we were picked up on the correct date. My wife as she was worried asked multiple times if the date needed to be changed and was repeatedly told not to worry by the driver. Absolute travel arrived to pick us up 1 day early and had tried to ring us through the night but we were asleep and they left us a voicemail to say they had come to pick us up but we were not there. The next day we contacted them by text to state we spoke to the driver about the pick up date as we noticed an error and he assured us everything was ok. A reply from them was we do a high number of airport drop offs every week and the driver won't remember a conversation with you and stated we had signed the document with the incorrect dates. I then asked for Absolute travel to at least speak to the driver and when they got back to us they stated the driver does remember having a conversation with us but stated that all the details were correct that is why he did'nt change the details. This is a complete lie and why would we query the dates multiple times with the driver if they were correct in the first place. Absolute travel stated they will NOT LEAVE ANY CUSTOMER STRANDED AT THE AIRPORT and offered us as a goodwill gesture to pick us up for £80 but wanted payment via a transfer upfront. I thought this was shocking but due to it being a stressful day and not wanting to be lumbered at the airport with my wife and child i sent a reply stating we will be happy to be picked up and i will pay the £80 in cash to the driver when he picks us up. This message was sent just before we boarded our plane and upon arriving back in the UK we collected our luggage and were walking out expecting to be picked up when my wife got a message stating that they had only just seen our message and didnt have time to organise a driver so ABSOLUTE TRAVEL DID LEAVE US STRANDED AT THE AIRPORT which they claim they will never do. I am in the opinion they didn't send a driver as i refused to transfer £80 even though they preffered cash when it suited them. This is the first negative review i have ever given and never usually do this sort of thing but believe the customer service was disgusting and the driver has lied to cover his own back. I admit we initially made an error with the date of return and signed the form so was partly at fault but spotted the error and addressed this at the time with the driver who assured us everything would be OK. My advice would be be careful with this firm and i would never use them again.

   almost 9 months ago
2. Rachel Armitage ★★★★★

   Brilliant service. We have used them a few times and never been let down. When we arrived back at Manchester we had left something on one of the hotels before our holiday. The driver was great he went to the hotel and let us grab it. We will always use this company now. Thank you

   almost 11 months ago
3. Steve Hargreaves ★★★★★

   I booked a trip to the Holland Easter Open with Absolute Travel after being messed about by another company. I liaised with James Bilson who I have to say was a pleasure to work with. Organising a trip for 32 lads and parents was not easy but James kept me calm and answered a multitude of emails I sent in a timely manner. Nothing as too much trouble and the trip was an absolute success so much so the lads are desperate to go again! James also came out to the tournament in Holland and again continued to support our team and check in with us. Thanks again Absolute Travel and James for your professionalism and care, we would highly recommend this company! Pauline Hargreaves Group Lead Rossington JFC under 16's

   almost 2 years ago

1. Jagjit Pabial ★★★★★

   First time using Absolute travel and have to say the best airport transfer I have used in a long time. Friendly and professional service that you you don't get enough of these days. No hesitation in recommending Absolute Travel. You are in safe hands.

   almost 2 years ago
2. Trudi Cannar ★★★★★

   We have used Absolute Travel twice and on both occasions the sevice has been excellent.

   almost 3 years ago
3. Serena Hillyard ★★★★★

   Used Absolute Travel for the 1st time in April 2022 and they were fantastic. Would highly recommend and we will definitely be booking for our future airport transfers with them.

   almost 3 years ago

1. Robert Poole ★★★★★

   Great service for our trip to Manchester airport. All on time and the mini bus was modern and comfortable. Thank you Sarah.

   almost 3 years ago
2. Donna Ogden ★★★★★

   Used absolute travel for our journey to Manchester airport and return journey. Well satisfied can certainly recommend. Punctual even though we had 29 hrs delay coming home .kept in touch with us all through delay. The minibus was spotless and our driver very friendly and helpful. Thank you.

   almost 3 years ago
3. Andrea Booth ★★★★★

   Just come back from holiday and had the best transfer ever. From picking up and getting home was brilliant. On time, reassured,made sure we had everything before leaving to being there for us well before time on pick up. Thank you for a pleasant journey there and back. We recommend you totally and we will be using you again. Thank you Andrea and family.

   almost 4 years ago

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