The Village Veterinary Centre - Merstham Veterinary Care in Redhill, Merstham

Reviews

1. Nicole Mirella ★★★★★

   Amazing experience I love the receptionist she’s very lovely

   almost 10 months ago
2. Robyn Valentine ★★★★★

   We've had such a lovely experience with our vet, the whole team is amazing! From the very start, they’ve been so welcoming, supportive, and genuinely caring. They always encourage us to call, message, or pop in if we ever have any questions or concerns, which has given us so much peace of mind. They’ve gone above and beyond to make sure our dog Charlie is happy and healthy, always inviting us back to check on her wellbeing. A special shoutout to Lydia and Tracey, you've both been incredible! Charlie absolutely adores you, she’s always calm but also super excited to see you. That says everything about how comfortable and cared for she feels. Thank you for everything!

   1 year ago
3. Lucy Cutler ★★★★★

   It’s always been a pleasurable experience here, Especially recently with our 2 new kittens. It’s my first time having pets to call my own instead of family pets and every single staff member i’ve spoken to including reception have been so kind, and have answered any questions or concerns i have with care. I definitely recommend the team to anyone looking for a new veterinary centre, and i’m looking forward to seeing the staff in future appointments. I left feeling so confident in my cats getting the right care!

   1 year ago

1. Mark Parker ★★★★★

   Friendly, professional and caring. My dog had an operation recently and the team were fantastic throughout and looked after him well and kept me well informed. I couldn't recommend them enough.

   almost 3 years ago
2. Jo Oram ★★★★★

   Been a client for 18 years--always been happy with the service .

   almost 3 years ago
3. Ann Aubrey ★★★★★

   The staff are friendly. helpful and qualified.

   almost 3 years ago

1. Marion Cox ★☆☆☆☆

   Avoid. More interested in making money than caring for your pet. Cat left untreated because of shocking customer service and no-one has bothered to find out how he is even though they have sold me a subscription to their 'healthy pet club'. They could at least pretend to care. Update - nearly £100 cheaper for the same treatment at Priory Vets with no plan or fake special rate. Can't fault the care or communication there.

   almost 3 years ago
2. Becki Gūde ★★★★★

   I've been with the Village Veterinary Centre for a few years now and I've always been so impressed with the staff. Always friendly and kind to both the humans and animals and never judgemental (even when your Labrador eats an entire box of Celebrations or your lurcher has zoomies straight into some rusty barbed wire). We moved away from the area but wanted to remain with them as our supervets. They have also provided excellent care for my Doggy Daycare clients over the years too (both personally for my clients but also through the business if there has been an emergency) I wanted to write this review after the professionalism shown for an appointment that we had on Tuesday. It was just a check up, but I always leave feeling like we are in great hands and that if things do go wrong in the future with my two dogs they will be there to help us out as they always do. Thanks so much guys!

   almost 3 years ago
3. Maja Magdalena ★☆☆☆☆

   Inform customers about cost!!! Inform customers there is a cost for the medication you hand out and how much the cost is, so customers have a CHOICE !! If they are willing to pay for very expensive tablets which are 500% more expensive than the same tablets for humans! Without any explanation beforehand we received a call from rude receptionist for an over due balance, who, when I informed I was in a meeting began to threaten debt collection. I was unaware we even had an outstanding balance, or any other extra cost had been added! Especially when we had been at the Vet for a check up that morning and nothing was said.....Very misleading!

   almost 5 years ago

FAQs