HPJV Solicitors - Newport

Photos

Reviews

1. KATE O'Bryan ★★★★★

   Thank You Alexis for dealing with my Will so quickly and efficiently. You made it very easy for me. It was lovely to meet you. Everyone I have dealt with at HPJV has been lovely.

   1 month ago
2. Simon Hargreaves ★★★★★

   I needed a family lawyer urgently after my nephew was served with a notice to attend a court hearing that afternoon by his ex partner. Jayne was recommended to me and she managed to find the time at short notice to provide advice to him that meant he was fully prepared for his hearing that afternoon. She has continued to provide advice to him that has meant he is fully informed of his rights for both himself and access to his child. I would highly recommend her.

   1 month ago
3. Robyn O'Connor ★☆☆☆☆

   Really disappointed with my experience with HPJV. Communication was poor from step 1. At my initial consultation I asked what I needed to bring and was told only proof of address and ID. They then proceeded to ask me during the meeting for a pile of specific information and documents I of course hadn't brought. Once those documents were provided they misplaced the original copy of a key document and chased me claiming it was not received. They thankfully found it cataloged in the wrong place. I was provided with contradictory advise on how to supply documents to them and received an incredibly rude email off the solicitor (who is a partner at the firm!) telling me they had been filed incorrectly. When I pointed out that was the format told me by the secretary she checked and it was indeed correct how I had sent it but no apology for the first response was forthcoming. The same solicitor was late for all our phone consultations and cancelled one after the call was already supposed to be underway. On the calls that did happen she didn't listen to what I had to say and cut me off several times. They also used incorrect wording and explanation when filing some forms which resulted in further confusion and miscommunication. When I called asking for an in person meeting to resolve next steps I was more or less dismissed. I think they did end up offering me the option of a date a few weeks later at a different office to the one I was dealing with but it was made clear they didn't care. In summary, they were unprofessional across all areas. The staff and filing were disorganised, solicitor was rude and there were multiple communication failures with an apparent lack of interest in actually being of use or supporting their clients. I would have expected more, especially from a partner solicitor. Jayne your whole manner and that of your team made me feel like you viewed me as worthless person. When I decided at this point to move to a new firm they delayed providing my information to me or the new firm and I had to chase it multiple times. At one point while chasing a form they had filed I had no information for, they actually said it wasn't their problem as I wasn't their client anymore. The discrepency in quality became even more apparent when I had my first meeting with the new solicitor and saw such a stark contrast. During that conversation I was also made aware if a lot of really important information HPJV had never told me that could have resulted in a major change to the whole outcome if not dealt with. So glad I moved. If you want someone who is willing to work with you and respect the client - solicitor relationship run far away from this firm.

   almost 2 months ago

1. Julie Taylor ★★★★☆

   Our appointed solicitor, Daniel Heirene, had been open, responsive and very helpful. Was very understanding with the family member that required extra support with disabilities. I knocked 1 star off for a moment of miscommunication, but Daniel had remained professional and polite throughout.

   almost 3 months ago
2. Abbie Lewis ★★★★★

   Lois Jones at HPJV Solicitors was fantastic throughout my house purchase. She was professional, approachable, and kept me updated at every stage, which made the whole process so much easier. I’m really grateful for her support and would highly recommend Lois and HPJV Solicitors to anyone buying a home.

   almost 5 months ago
3. Wolf Moon ★☆☆☆☆

   Totally useless leave you hanging at the end of their noose. Don't bother wasting you money contacting them, never answer fone or emails.

   almost 3 years ago

1. Gavin Oliver ★☆☆☆☆

   Just incredible bad customer service. Un answered email, can never get through on the phone and when I mentioned how I felt as a new customer, I was told to find some other firm to carry out my business. I'm a first time buyer and new to this process, I've had an offer accepted and have used this conveyancer on my mortgage application. I now feel stuck in the mud and don't know what to do.

   almost 3 years ago
2. Lucy Marriott ★★★★☆

   I have instructed HPJV in a family matter between February-November 2021. I had the pleasure of working with Ashleigh who is extremely personable, professional and very knowledgeable about all aspects of Family Law. She never ever sugar coated the facts, or simply told me what she thought I wanted to hear. My case was extremely high conflict, and Ashleigh was always on hand to provide me with support and to work with me for the best outcome for the child at the center of the case. Unfortunately due to covid all communications have needed to take place via emails/telephone, which does lead to some delays when working on statements, responding to communications from the other side, but this was out of HPJVs hands somewhat due to covid regulations. I would definitely recommend HPJV to anybody seeking representation in family law, and would highly recommend Ashleigh personally. With her expertise I was able to secure the best outcome in my case.

   almost 4 years ago
3. Georginna Marshall ★★★★★

   Excellent service. Ive often found solicitors take days and sometimes weeks to respond to calls and emails, but HPJV got back to me immediately every time. Professional service, great advice and did their best to give the best value. All work completed to a high quality, swiftly with no fuss. Thanks

   almost 5 years ago

FAQs