Avonvale Vets in Kenilworth Veterinary Care in Kenilworth

Reviews

1. Carmen ★☆☆☆☆

   Absolutely the worst veterinary practice! They are only interested in hitting their targets ! I explicitly instructed the veterinarian, a young practitioner, to delay administering additional vaccinations for several weeks following my dog’s rabies vaccine. Despite my clear instructions, the veterinarian proceeded without my consent to administer a combination Lepto 4 and HTP vaccine. The following day, my dog exhibited severe symptoms, including bloody vomit and diarrhea, which they were linked to the unauthorized vaccinations. Furthermore, during an overnight stay at your facility my dog received inadequate care. Upon our arrival at 11:00 AM on Sunday, the veterinarian on duty demonstrated a lack of knowledge about my dog’s condition and medication history from the previous day. Instead of addressing these critical details, the veterinarian prioritized recommending a general anesthetic for an ultrasound scan, which I found inappropriate given the lack of clarity about my dog’s prior treatment. When I requested to see my dog, I was appalled to find him in an unacceptable state, covered in feces and clearly neglected, having not been taken outside for over 24 hours. This caused my dog significant distress, as he was visibly uncomfortable and in need of relief. Due to the evident lack of proper care and oversight, I made the decision to remove my dog from your facility and take him home. The level of care provided was wholly inadequate and fell far below the professional standards I expect from a veterinary practice. The unauthorized administration of vaccines, failure to maintain accurate records of my dog’s treatment, and neglect during his stay have caused both my pet and me considerable distress.

   almost 9 months ago
2. Cathy McKay ★★★★★

   Been with the Avonvale practice n Kenilworth for many years and found the staff to be helpful, friendly and very compassionate.

   almost 10 months ago
3. Avril MacLeod ★★★★★

   From the vets to the nurses to the reception staff everyone is so friendly and helpful. It can be a worrying time taking your pet to the vets but the staff are so reassuring and explain everything before any procedure goes ahead. Molly is always greeted by her name on arrival and actually pulls on her lead to go in as she knows she gets a treat. Molly has regular monthly injections for allergies and has had two very successful crutiate surgeries on her hind legs. Avonvale check her regularly and I couldn’t be happier with the service we receive

   almost 11 months ago

1. R Wall ★★★★★

   Registered my puppy here. It's good to find a trustworthy, honest veterinary practice. Was booked in. Greeted politely and appointment was on time. Vet is very knowledgeable that gives genuine advice, without any pushy sales. After the appointment, staff were very helpful with helping me to the car with puppy, as I had toddler in pushchair. Excellent service with compassionate staff

   1 year ago
2. Lesley Jones ★★★★★

   Excellent vets, they are always helpful and empathetic to our puppy’s needs. Receptionists always friendly and don’t usually have to wait long to see the nurse or vet when you have an appointment

   1 year ago
3. Rosy Smith ★★★★★

   The best vets I've ever been to. I trust them completely and my pets have always received the best treatment from them. Everyone that works there is so friendly, helpful and understanding.

   almost 3 years ago

1. Laura Tarn ★★★★★

   Fantastic vets! It is easy to get appointments whether they are routine or in cases of illness / emergency appointments. The staff listen well when you describe issues and clearly love animals. The plans in place to help spread the costs of routine appointments are reasonable and worth while but there is no pressure to take these out if you don’t want to. Text reminders help to keep my pup vaccinated etc. Our dog has become increasingly reactive so the small waiting room is not suited to him but it’s no problem to wait in the car / outside but vets prioritise those who seem stressed whilst still sticking to times of appointments well.

   almost 3 years ago
2. John Winchester ★★★★★

   Our golden retriever ate something poisonous and she had to stay in overnight.The staff we saw at Kenilworth and Warwick were brilliant the vets Hannah and Sidney were knowledgeable and very friendly. I would thoroughly recommend Avonvale Vets .

   almost 3 years ago
3. Philip Horsfall ★★★★★

   Our cat Bru visited the Kenilworth branch yesterday and received the usual excellent service from Kieran and his team. We have, with various cats, been with Avonvale Vets for over 20 years and have always found them very efficient, kind, caring and compassionate. We have dealt mainly with Kieran in the past few years and he has been top rate in every in both in his ability and his manner. He is a superb individual and he and his staff are a credit to Avonvale Vets. Very many thanks to you all.

   almost 3 years ago

1. Michele Refaei ★★★★★

   Had the very upsetting need to put my very much loved dog to sleep. The staff were so helpful and considerate. Sat in the car as I'd got so upset. I know I did the right thing but it's not easy. Still have tears in my eyes, bless her soul. I still have her son.

   almost 3 years ago

FAQs