Extremely rude and condescending staff. Very rarely leave reviews but attempted to discuss the return of a click and collect item - staff were dismissive, defensive and talked to me like a 2 year old. Very bemusing experience. Would avoid if at all possible. Looking at the reviews seems to be a recurring theme at this store unfortunately.
It's ok, for it's size has a good range. If you're after meds it could be a wait. There is parking right next door so parking shouldn't be an issue.
Very rude staff, especially Julie. She blamed me and my friends for pouring concealer testers over the store and when asked to check the cameras she ignored us and switched up to another topic. I then proceeded to buy a nail polish after she said we should get out unless we buy something. At the end of the day I did come into the store to buy something. Julie clearly didn't like that.
Boots Talisman square Kenilworth has the worst boots pharmacy ever. They didn’t request a repeat prescription. I went to collect my repeat prescription as usual and the woman at pharmacy dispenser told me that she sent my prescription back to GP. I said that are you sure of that. Then, she replied to me you are rude to ask me that and removed my name from the pharmacy . Her manager instead to advise her to be professional and nice to the people she covered her mistake and said she can say you are rude to any customer. It was the worst experience ever as I have been using this pharmacy for the last ten years. I wrote a formal complaint but they never responded or replied.
Pharmacy has some unhelpful and unfriendly staff. Won't be going here again.
Ordered a prescription over one week in advance, more than enough time to order it in , went to collect and they only gave me half of it, telling me I need to go in the next day when I specifically went on a weekday rather than Saturday weekend because they close early on a Saturday. No apologies for giving me half even though it was ordered well ahead of time. Went again several days later and they still didn’t have it, supplier issues, no one contacted me to let me know They need to put clearly the different opening hours within the store. So the pharmacy opening hours are different to the main shop
Warning! Over the counter medications are dealt with in the same queue as people picking up prescriptions. Had a 20 minute wait today. If you don't need a prescription probably better to use another chemists in Kenilworth.
All Pharmacy staff disappear at lunchtimes. It was Closed today between 12.30 - 1.30pm. It was closed yesterday at a different time. Despite asking them to save people making unnecessary journeys, they refuse to put up adequate closure signs. Nobody picks up the phone when I ring to check before setting off. Customer Service??
Phoned to check when my regular prescription would be available to pick up as only had 1day left. Also asked if a prescription had been sent from the surgery and was told no it hadn't. Asked if I called in in the afternoon would they both be ready and was told yes. Went in 2.45pm and asked for my 2 prescriptions and was told that even though she had the items in her hand I'd have to wait 1hr to get it. Then I was told that my regular one wouldn't be due until tomorrow so did I want to wait the 1hr or collect it with the one tomorrow. Told them I was told I that I was told that I would be able to get them together today. Walked out without anything after after being made to feel like I was lying and it was my fault I only had a day of meditation left.
Staff are friendly and helpful enough when you go into the store - what I find difficult to understand is why they never, ever answer the phone. Surely a pharmacy should have someone available to get advice, find out if prescriptions are ready etc? I have to collect medication for various people - it would be really helpful if I could check on the phone before having to keep going in, often to find out it isn't ready yet, thus having yet another wasted journey
Boots is located at 2 Talisman Sq, Kenilworth CV8 1JB, UK
You can contact Boots at +44 1926 854606
You can find directions to Boots by following this map link