Animal House Veterinary Surgery

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Reviews

1. Ali Ogilvie ★☆☆☆☆

   Would never use or recommend this practise. My poor cat was examined, blood test etc yet the didn’t spot she had a tumour on her tongue. I had to go to PDSA for diagnosis and sadly lose my baby. DISGUSTING WAY TO TREAT ANIMALS. DO NOT USE !!!!!!!!!!

   1 year ago
2. Jayne Suominen ★★★★★

   Animal house always puts the welfare of your pet at the centre of all they do. They do not push extras on you in terms of up selling. They understand the costs involved of keeping pets and that the best outcome is the health and well-being of your pet and that as pet owners we need to provide a loving home where our pets are healthy and happy. The staff here really care, they are so friendly, considerate and professional too. It's really lovely to know our pets are so well looked after....and as humans we are too :) Thank you Animal house for all that you do :)

   1 year ago
3. Simon Braisher ★★★★★

   Unfortunately, it's not the best time to review as our cat was very ill at the time of my visit. Very accommodating staff at the front desk and the vet was lovely too. Our cat was so ill that we had to put her to sleep. The vet and staff were very respectful. We had taken KitKat to the right place for the best help she could receive.

   almost 2 years ago

1. Simon Prestidge ★★☆☆☆

   We was recommended by a friend to use animal house as they have nothing but good experiences from them. Sadly we have not. We presented our cat with a skin issue. The first vet we saw was very helpfull and the problem seemed to be healing. This was not the case we paid full price for 3 visits and paid for all the medication recommended to us. Even was told they had the strongest flea treatment as they described this as the problem to the skin reaction. We spent £100s with them. We treated the house every month with flea pest sprays. We treated all the animals with the products they sold us. But they were adamant it was a flea issue. But never found one single flea on the cat at any visit made. Few months have past and the cat has never healed by any medication sold by animal house. We found a flea on the other cat one day so decided to speak to the advisers at pets at home. Where we was buying the flea killers from. The advice given to us was try a flea treatment that does not have the same formula as the vets. The lady told us she uses it on her cat as the other treatments affect her cats skin. As i could not afford it at the time i went back s few days later, sadly the same person was off so i had to explain the problem again. They sold me a flea treatment that helps prevent fleas staying on the cat. Then sold me a pill for £5 to irradiate the fleas currently on the cat within and hour. In all cost me around £30 for the stuff recommended. Less the consultation fee at animal house. And the cat has seen the best recovery for months. I had previously put in a direct complaint and asked for a refund and got refused. Im not one for putting this type of review online but pets at home have saved me a massive headache and huge cost. I do not suggest not going to animal house, but i feel this review is justified. My friend is still getting a top notch service and still feels they are the best. This incident might be a one off. But if something dont feel right. Speak to the staff at pets at home as they seam to know what they are talking about and if its above their knowledge they would advise to go to the vets.

   almost 3 years ago
2. Lesley Winkless ★★★★★

   Excellent and positive experience at Animal House in Warwick. The vet was so kind and helpful

   almost 3 years ago
3. Malik ★★☆☆☆

   Basic appointments have always gone fine. No issues. But the first real problem I had with my dog, is when things went down hill. When they shaved her fur for a blood test, they took a lot of skin of and her neck was raw for a few days bleeding on and off. Then when we had time make claims, although it’s a very small sheet of questions my insurance needed. It takes them 10 days to do this. Which seems obscene for about 5 questions, especially when they know delaying this is delaying payment from insurance. And delaying my dogs next treatment stage

   almost 3 years ago

1. Gaenor Clarke ★★★★★

   Fantastic veterinary surgery, great team always helpful and friendly. They really care about your pet and always take the time to reassure my dog at the surgery... Always a treat on offer for him too. Would highly recommend.

   almost 3 years ago
2. Diane Getlevog ★★★★★

   Our little King Charles Ruby was treated fore Pyometra which is when older dogs are not spade & can be fatal. But thankfully Animal House managed to treat her successfully & she back to her happy self We were very impressed by the professionalism & care given thank you Ruby has a heart murmur & was taking Vetmedin which was recommended by the Vets she seems to be much more active now. But recently Ruby developed a bad cough Animal house Vet Martin/ was very helpful explained she needed water tablets his professionalism was out standing checking Ruby health making sure our little Ruby was ok Definitely the service is 5 stars Thank you to all the Animal House staff.

   almost 4 years ago
3. Nick Online ★★★★★

   Took our 7yr old lab in as she was not well, told she had pyometra and she had an operation and has been perfect since back to full energy. Researched price and was best out of 3 vets. Excellent staff and Excellent vets all round.

   more 7 years ago

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