Keepers Cottage Boarding Kennels and Cattery Pontypool, Blaenavon

Reviews

1. Katarzyna Jedrzycka-Bogdanska ★★★★★

   Truly great service and great care provided for our dogs while we went on holidays. The business owners were very accommodating when I had to change the collection date due to my husband’s hospital admission. Laura &Ross were understanding and luckily they could keep our dogs for a few days longer. Our girls came back happy, clean and in good shape. The staff was very polite and you can tell they care well about the pets they are entrusted with. Thank you for all your help.

   1 year ago
2. Nerys Smithwick ★☆☆☆☆

   We booked our puppy in to dog daycare , To see how she would be as we have a holiday booked which unfortunately can’t take her with us, Everything was ok when dropped off, we asked them not to take her Harness off as she has no recall yet as she is still a puppy which they said that was fine. On picking her up was told she had been fine but not walked due to the weather being horrible. When they brought her to me , to say I was shocked was an understatement she didn’t have her harness on and a slip lead was around her waist and she was soaking wet, to the point she was shivering, and frightened. With no explanation and reason to why she was so distraught and wringing wet We were so upset about the condition she was in we decided to phone and complain and cancelled the other stay, the lady on the phone couldn’t care less and was very Dismissive about our complaint and gave no reason as to why our puppy was left in this condition, just say they would continue other dogs We will never use them again and dont recommend them to anyone,

   1 year ago
3. Sue Richard S ★★★★★

   Would highly rate these boarding kennels left my dog here for the first time 2 weeks ago. When I collected her she was happy clean and we could tell she was well looked after. Staff are so friendly and i formative

   almost 2 years ago

1. Heidi Jones ★★★★★

   This is an amazing boarding kennels ,they take care of my elderly dog and crazy cockerpoo . I wouldn't board anywhere else .

   almost 3 years ago
2. Jamie Jones ★★★★★

   Brilliant for my pup. First time I've left him in kennels and he loved it. Staff really helpful and supportive. Good advice given to me and one happy pup on collection. Thanks all

   almost 3 years ago
3. linda etheridge ★★★★★

   It was perfect, our puppy was very happy meeting 2 of the staff when we arrived. We booked a couple of days just to get him used to being away from us. When we arrived on the second day he couldn’t wait to go in. It made it so easy for us to spend time with grandson. I can’t thank you enough.

   almost 3 years ago

1. David Brooks ★★★★★

   Great kennels, friendly nice staff, dogs well looked after. Great opening and closing times really convenient for drop off and pick up. Highly recommend.

   almost 3 years ago
2. Cheryl ★★★★★

   First stay for my dog, reasonably priced. All good, no worries. Dog appeared well cared for.

   almost 3 years ago
3. Natalie Jones ★★★★★

   We cannot praise Ross, Laura and the team at Keepers Cottage enough for their care of our collie over the past week. Our much loved boy was shockingly mistreated at our previous kennels, despite boarding there without any cause for concern for over 8 years. Following this incident, we paid a visit to a few alternative boarding facilities ahead of our vacation this year and started to doubt whether we would be able to trust another kennel to care for our pet the way in which we would. We'd read that Keepers Cottage had been taken over by new management in the past few years and despite our initial reluctance (having only ever heard negative reviews of the business as it was previously run) we reached out to arrange a visit and was pleasantly surprised by the response we received, suggesting we call by at any time during opening hours (something that's normally frowned upon or restricted by other kennels). As soon as we met Laura and Ross our minds were instantly put at ease - what a genuinely lovely pair of people! Both were so welcoming and completely open and upfront about the extensive work that they'd already undertaken to get the kennels in the condition that they are today, and the plans they have to make even more improvements over the next few years. Ross' knowledge and love of animals is evident from the questions he asked about our dog, his health and our past experiences and it was immediately apparent that for these guys, this business isn't just a means of income, but a shared and genuine passion shared by the whole family - they really do care about what they do. Due to the past trauma experienced by our collie, Ross recommended that we leave him there for a day to see how he settled before any long term boarding - a perfect suggestion that not only helped him to settle in, but to completely set aside any fears we may have had about leaving him in kennels. I picked him up after a weeks stay earlier today and we were in complete shock over how happy and content he was; he even ran past me, straight to Laura as soon as he came out of his run - if that doesn't speak volumes for how well he enjoyed his stay then I don't know what does! It was clear that he's been well looked after; his bedding wasn't dirty as it normally it, he didn't smell like he's done in the past and he didn't pull and whine to go home like normal. It's evident that he's been well looked after and I cannot thank Laura, Ross, their girls and the team enough - after his stay with you, I wouldn't trust anyone else with the care of our pets. We look forward to many happy stays with you in the future and would wholeheartedly recommend you guys to anyone!

   almost 5 years ago

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