Collars

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Reviews

1. Mizz Behaved ★★★★★

   Always service with a smile and lotsa love & care for my pug, highly recommend

   almost 10 months ago
2. becky stock ★★☆☆☆

   This is just helpful feedback. I got a really bad impression of the company from almost start to finish and I'll tell you why. After my initial phone call which went fine, you started communicating by text. You should never do that and expect to give good customer service because your text communication skills are awful. You left me hanging for ages not knowing if I was booked in or not. They were the least of the bad feelings I was left with with you. Yet still at that point I was wondering if I would regret using you. There is much more. You accommodated my request which was a little short notice, and you delivered a very comprehensive cut at that, so thank you. It left them looking almost skinned alive but I guess that's what I asked for. That's what I was missing from Posh Pets on the last cut and why I went somewhere else, you, almost exactly a month later. But I dropped them off at 10.30 and as usual the texting continued with you telling me my pets' fur was dirty so you'd have to wash them. A fair point but it felt a little unnecessary to use that word via text. Not too much of a problem, until I said I'd need to pick them up by 1.15. You replied in these words: you should of said when you dropped them off. That's no way to talk to customers. Firstly posh pets who I'd only ever used before, took around 2 hours maximum to do 3 dogs, so I hadn't expected it to take much longer, and secondly I'd arranged something I had to do. That reminds me, even in early texts you came across combative and actually that continued throughout. I'm utterly amazed no one else has noticed and written about your dreadfully rude insulting approach. So it continues. We arranged I'd pick them up at 3, when I came in and you started asking me had I missed a few appointments and that the dogs were very knotted, we then had some weird uncomfortable stand off because it felt like the third degree as if you were both prying and telling me off for not grooming the dogs enough - a) it's not your business, b) I'd told you already the reason we were there and so you knew when the last appointment was that I took them to and c) it's not your business and d) it's not your business and you should not be trying to make dog owners feel bad if their dogs are a little matted between toes and on legs and tails. I try my very best and have realised recently I can't keep up so will get more grooms. When I said that to you you gave a really weird nasty expression and said 'right, ok' like what a weirdo. Why the hell are you questioning me like this anyway?!!! Your wife seems nice enough but she didn't do the speaking and texting - you did - and boy can I see how things really are. I know what I saw and it wasn't pleasant. Really, the main thing is you really have zero customer service skills and you really ought not to choose to text customers firstly because it's not good for communication, secondly because it made you seem really unprofessional, thirdly your grammar skills make you come across both illiterate and rude, and fourthly, I think you are rude and that's why it came across from the start like you are. Honestly before I picked the dogs up I swore that if I was staying in the area I wouldn't use you. All down to your disgusting treatment via text. Thankfully the cut wasn't so bad because it will grow back, but you can't take back the stress I felt when you were being rude to me by text saying 'you should of said'. It left me feeling upset and nervous about seeing you again and worrying about how the dogs would look. To be honest due to your attitude I was actually genuinely concerned that you might mistreat my dogs. Thankfully they seem fine but God knows how things were when I wasn't there. You should be more compassionate and seek to make other people's days better not be deliberately rude and bullying. And you have to realise that the reason I spent such a long time writing this review is that it's directly linked with the negative impact you had on my day mister. Seriously why on earth your business is still standing I really don't know.

   1 year ago
3. Ali Taylor ★★★★★

   Snoop absolutely loves his pamper days here, and pulls on his lead to get through the door! Always looks a handsome fella, but more so after his wash, cut and dry - lovel people and fab prices - highly recommend and wouldn't go anywhere else ⭐⭐⭐⭐⭐

   almost 2 years ago

1. Julie Gardner ★★★★★

   Anita & Greg have been looking after my dog for years . Brilliant service , highly recommended

   almost 3 years ago
2. MisterBabamook H ★★★★★

   I have nothing but absolute praise for Collars dog grooming service. The lady and gentlemen there are friendly, very helpful, and wonderful at what they do. Took my Malinois/Rotti cross in for a trim, bath, brush and nail clip, and I couldn't have been more happy with the end result. The prices are very fair, and worth every penny. I can't recommend them enough. I will definitely be going back. Thank you.

   almost 4 years ago
3. MisterBabamook ★★★★★

   I have nothing but absolute praise for Collars dog grooming service. The lady and gentlemen there are friendly, very helpful, and wonderful at what they do. Took my Malinois/Rotti cross in for a trim, bath, brush and nail clip, and I couldn't have been more happy with the end result. The prices are very fair, and worth every penny. I can't recommend them enough. I will definitely be going back. Thank you.

   almost 4 years ago

1. Martin Beesley ★★★★★

   Great service, called on Thursday afternoon did the dog Saturday afternoon. Great on the cleaning wiped everything that I had touched as I left. Reasonable price. The dog trimmed perfectly

   almost 5 years ago
2. Simon tidey ★★★★★

   Took our much loved puppy Ted for his first cut. Greg did an amazing job, he looked fantastic.So pleased we have found somewhere we feel comfortable to leave him with. Greg came recommended and now we know why Thank you. See you in a few week

   more 8 years ago

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