John Smith
★★★★★
Went into Ramsden's in Keighley this morning after the clasp on my silver bracelet became damaged. I spoke with Kyle who was professional, friendly and extremely helpful. He explained that they don't do repairs on-site but explained that it could be sent away. He also recommended other options to repair the bracelet. His attention and professionalism was outstanding and it was refreshing from the usual customer service of a simple "No we don't do it!" I would recommend anyone to see Kyle. He's an asset and a hidden Jem in Ramsden's - excuse the jewellery pun lol