I visit this hotel almost daily for tea, and I would like to sincerely thank Luke Robson-Hughes for his excellent service. He is always kind, polite, and goes out of his way to make everyone feel welcome and satisfied. His attitude truly enhances the overall experience and reflects very positively on the hotel
I rated the hotel highly because my stay at JW Marriott Grosvenor House genuinely exceeded my expectations. This was my first time staying at the property, and it quickly became one of the highlights of my trip to London. The atmosphere was calm and elegant, the service was warm and attentive, and every detail made me feel comfortable and well cared for. What impressed me the most was how consistently welcoming and professional the staff were throughout my stay. It created a sense of ease that allowed me to truly enjoy every moment. The hotel played a major role in making my visit memorable, and I sincerely appreciate that. Because of this experience, Grosvenor House will now be my preferred place to stay whenever I visit London. I look forward to returning—and I would be delighted if future stays could include an upgrade whenever possible, as it would make an already excellent experience even more exceptional.
I had a wonderful stay at the hotel. The rooms were spotless, the amenities were excellent, and the overall atmosphere was warm and welcoming. I’d especially like to thank Lisa Scaggiante at the reception. She was exceptionally friendly, attentive, and went out of her way to make my stay smooth and enjoyable. Her professionalism and kindness truly stood out. Highly recommended, and I look forward to returning on my next visit.
Great hotel! Lovely, nice sized rooms, well appointed. The hotel also has a super convenient grab-n-go market that also sells some fun goodies, and it’s not terribly overpriced. The high tea is a standout! It’s themed and fabulous! My favorite high tea, it’s served in their beautiful, intimate restaurant with live piano music, fun street views, and wonderful service! A fantastic place for afternoon tea!! The tea and offerings are extremely plentiful and then on top of that they send you home with two large pieces of cake!!! All beautifully boxed up—it’s amazing. Great service overall for the entire hotel and experience. Only drawback is the location on the street with no real crosswalk, it’s scary coming and going with crazy traffic.
Our third stay at this hotel and I must say that this is one of the best hotels we’ve been too. Clean, neat, welcoming and professional. Orazio, Evita our breakfast stuff at the stakehouse restaurant are always welcoming and go above and beyond to cater to our family. Rebecca, in the lounge is a spectacular person. She remembers details and is very accommodating. Rooms are so clean at all times thanks to the amazing hardworking cleaning stuff and their kind lady manager (blonde lady with glasses that always smiles). Reception and concierge are always nice. It’s not easy to travel with kids and strollers, but this hotel literally caters to everyone equally, and the doorman are always there to help you too. It’s amazing to see that they’re all genuinely kind and welcoming.
Booked an afternoon tea experience for my mum's 90th birthday. As soon as we arrived till the moment we left we were treated by friendly and welcoming staff. Every aspect of the tea was carefully explained. We didn't feel rushed. Nothing was too much trouble. And to top off the day, my mum was presented with a gorgeous birthday cake and everyone singing Happy birthday which was being played by the pianist. This was a fantastic addition to a wonderful day and a cherished memory made.
I attended a luncheon here and the food and service was amazing. I'm vegan and had no problem being served correct dishes. Our waiter was very attentive and even took plenty of photos of our group. The actual venue is lovely. Really clean, luxurious toilets, lovely staffed cloakrooms and a busy bar. The pianist played plenty of Christmas songs!
One of the nicest Marriotts I’ve stayed in. The staff is welcoming and helpful. Everything about the hotel is first class. We stayed here for a week. Our room overlooked Hyde Park. Housekeeping made sure there were plenty of towels. Turn down service in the evening was a nice touch. The hotel is walking distance to most major attractions.
Grosvenor House is a top venue for any event, having been to both The Great Room and The Ballroom as a gust and as a performer, I thoroughly recommend them for an awards ceremony, gala dinner or party. The location is fantastic and the space is really flexible for different table layouts, dance floors, screens with room for different performance stages. What is most impressive is the people that work there, the attention to detail and the immaculate planning to feed 700 guests and for the events to run to time without a hitch. The food is exceptional and really well presented to wow your guests, with great vegetarian and vegan options. The acoustics for live music are also brilliant and the in house tech team are very helpful and knowledgable. One of our favourite places to visit and to perform. Highly recommended!
JW Marriott Grosvenor House London is located at 86-90 Park Ln, London W1K 7TN, UK
You can contact JW Marriott Grosvenor House London at +44 20 7499 6363
You can find directions to JW Marriott Grosvenor House London by following this map link
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