Large Boots store over two floors, helpful staff in make up area. Has self checkouts. One of the original stores with original flooring, has a vintage feel to it.
Had to interrupt staff who were chatting amongst themselves then eventually managed to access the fragrance cabinet, made my purchase not offered a bag so walked out carrying the box and receipt! Not too good customer service in my opinion.
Unbelievable - 2 people working behind the pharmacy counter serving someone, then when my turn they tell me that was the last customer and they are closed. Surely if they had a customer first attitude they would serve until no customers left. Especially considering the customers are looking for important medication. Also they have set the clock in the pharmacy 20mins ahead. Very poor experience will not shop there again
Boots pharmacy is absolutely awful. People who are unwell constantly have to run the gauntlet of waiting in lengthy queues in this store. Boots customer services are well aware of the situation but clearly don't care. They `always' only ever have one person serving customers. When I once approached the manager about this ongoing situation, she informed me that they were understaffed and that head office refuse to give them more support. In other words, Boots clearly don't give a damn about the welfare of customers. Today, I went to collect a prescription. Despite having three staff, only one was serving, a young lady who was clearly under a lot of pressure. The other staff member could easily have offered assistance, but didn't. Another one appeared from a little office and arrived behind the counter. When this poor young lady asked her for assistance, she took her own sweet time to retrieve an item from the shelf. and disappeared into that little corn er they seem to hide in.
Poor experience with doctor. Wasted a GP visit, time off work and possibly another few days until another appointment. Their systems were down so they couldn’t do much except have a chat. They should have cancelled the appointment instead of wasting my time. The doctor had a common surname and wouldn’t share her first name. She spent a lot of time telling me what I should have done (non-medical) to get care. She said a four week delay (so far) before I get care was completely acceptable because my condition isn’t life threatening. I didn’t know private insurance healthcare providers have such low standards in England.
Awful experience this morning dealing with the pharmacist alisson - refused to exchange or even offer a refund for faulty tablets that I received. She was rude, unhelpful and patronising.. possibly one of the worst customer experiences I’ve ever had and made to feel less. Will never use this pharmacy again and will be changing Monday morning.
I went to ask Clinque's sales assistant at the counter regarding the shade of foundation. Now, online boots have offered 20% off on their website, and I waited a moment to ask the lady at the counter if that's also applied to in store. Whilst doing a customer's makeup, she abruptly pointer at the signage and said to me: "ONLY 10!" Now, there's a saying thats goes "it's not what you say. It's how you say it. " This woman has zero customer service. Not friendly in the slightest. She could have paraphrased it a bit better! I wanted to go there initially and get myself a foundation, but not anymore. What a terrible attitude she has, and I won't be buying Clinique's products from boots at all.
Huge queues at this large store. Only 2 tills open at peak lunchtime, and they have closed the ones that used to be upstairs so everyone has to pile down here. Hence 10-15 person queue. Store is a bit tatty and it didn't stock the item I visited for anyway.
Staff are always really friendly here!
Kim from the benefit stand was so lovely!! I needed help matching a concealer from another brand and Kim kindly offered to help. She tested a few different concealers on me to get the perfect match. I appreciate it so much as I always find it hard to match my colour. Thank you so much Kim!! X
Boots is located at 31 Parade, Royal Leamington Spa, Leamington Spa CV32 4BL, UK
You can contact Boots at +44 1926 424945
You can find directions to Boots by following this map link