The Dc Group Uk Plumber in London

Reviews

1. Debbie Duffin ★★★★★

   I cannot speak highly enough about this company My boiler wasn’t working thus had no heating or hot water for 2 days I initially contacted British Gas who came & told me I need a new boiler I then contacted The DC group who came today who not only fixed the problem they went above & beyond to do so . Their initial visit was 2pm they left saying they would attempt to acquire the part needed that afternoon if possible return the same day as I said I was working the following day & they did indeed returning after the normal working day at 18.30 & fixed my boiler. They are professional friendly & would most definitely recommend anyone reading this to use this company I just wish I had found them years ago

   almost 7 months ago
2. E w ★★★☆☆

   Took me a week to get an appointment, engineer came completed repair work, waterflo and boiler service but did not give me a Service Maintenance record or job report until requested, not madatory I know but it is best practice to give/send one following appointment. 1 month later, same issues and boiler not working, took me 3 days of phone calls to secure follow up appointment, engineer was able to fit me in the week after but I was told there would need to be further cleaning and costs (I have since been made aware that it is usual to do a FULL cleaning as part of basic boiler servicing). I had to chase for a follow up appointment (again another week to wait - and still no heating). In my opinion costs should be clearly outlined if not before then upon diagnosis and a more transparent process should be offered. Some companies charge separately for anything beyond a basic service as these guys do so before booking them make sure you know exactly what your money is paying for. I appreciate it’s a busy time of year but when your family and house is cold you start to lose patience. Engineer and office manager are nice people so I am giving a fair review but my thoughts are that they are overworked and understaffed for probably their busiest time of year. I'll take my business elsewhere.

   almost 7 months ago
3. Mel Mowatt ★★★★★

   I rarely write reviews, but I felt compelled to share my experience with The DC Group after they fixed my boiler today. With so many rogue boiler repair companies out there, The DC Group truly stands out as a rare diamond in the industry. From the moment I called, their professionalism was clear. The engineer arrived on time, was polite, and took the time to thoroughly investigate the issue with my boiler. What really impressed me was how patiently he explained what was actually wrong, showing me the parts and laying out the situation in terms I could understand—no confusing jargon or pressure to pay for unnecessary repairs. He also discussed different cost-effective solutions with me, making sure I knew my options and what would work best for my budget. I never felt rushed or like I was being upsold and after about 15 minutes my boiler was up and running. It’s such a relief to find a company that cares about doing things right and genuinely wants to help their customers. I am so grateful for their honesty, expertise, and care. I highly recommend The DC Group to anyone looking for a reliable, professional boiler repair company. Thank you again!

   almost 8 months ago

1. Jacqueline Levene ★★★★★

   Last called DC Group a year ago when I suddenly found myself without hot water. They came immediately. This time I couldn't bleed radiators but also needed boiler service. They did service and found i was leaking CO. Fixed everything, worked quickly and well Very satisfied with this reliable company

   almost 9 months ago
2. Luke Plausin ★★★★★

   I had a boiler relocation and upgrade job carried out by DC. They were great - they sent out their top engineer to look at the job beforehand so we got all the details right from the start. The job was supposed to take 2 days - there were some complications but the team stayed on late to get it done within the timeframe that they said. All work has been done to a high standard and I'm really happy with the results.

   almost 9 months ago
3. Patrick ★★★☆☆

   Divyesh came on the same day as I had called. He detected the problem right away. However, he tried to charge a bit too much above market (e.g. for a GBP 37 GBP part we would set you off GBP). This service fees are also more on the top-end, e.g. gas safety and service is more than GBP 220 and that's double the market price.

   almost 3 years ago

1. Beverley Joyce ★★★★★

   Found these chaps to be highly efficient and reliable. Even took the time to explain to my mother how to save energy in the way she uses the boiler. Highly recommend!

   almost 3 years ago
2. Jenny Stewart ★★★★★

   The DC group have been out to our boiler a couple of times now - arranged by our boiler insurance provider. The engineer has been polite and helpful - doing his best to get the repair complete there and then. When a part has needed to be ordered the office have kept us informed and they completed the repair shortly after getting the part, even coming at 8pm to stick to their commitment to get it done on the specified day.

   almost 3 years ago
3. Sean O'Brien ★★★★★

   Divyesh was prompt, courteous and professional, resolving my issue with the boiler quickly and offering some tips on heating proficiency. He also fixed a faulty radiator for me and showed me how to use a rather complicated timer system. 10/10 would recommend!

   almost 3 years ago

1. Jishu Majumder ★★★★★

   Straight from the start this company has been very patient and willing to do what ever it take in order to get the job done in a professional manner. All members of staff was very helpful and friendly. I originally spoke with Divyesh Chotai who is the Owner of The DC Group and he organised that the job to resolve the issues in my bathroom. It was of high quality finish. I was very happy & would highly recommend!

   more 6 years ago

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