Plumb London London

Reviews

1. Jeff Smith ★★★★★

   Fast service (next day) for the initial assessment of the issue. Then, even though it was not an emergency per se (needed broken shower pump replaced and associated inter-connecting pipe work), the team managed to source the part and fit me in the very next day. Engineer was polite, knowledgeable and very professional. A pleasure to have in the house and left us very happy customers! Will definitely use again!

   almost 8 months ago
2. Patrick Fuller ★★★★★

   I had a great experience with Plumb London. They came out quickly to inspect an issue with my water tank, identified the problem right away, and got everything sorted efficiently. The engineer was professional, friendly, and clearly knew what he was doing. It’s such a relief to have everything working properly again. I’d happily use them again and definitely recommend their service to others.

   almost 8 months ago
3. M R ★☆☆☆☆

   I recently had a new boiler installed by this company and, unfortunately, the entire experience has been very disappointing. Communication throughout the process was unclear and inconsistent. The engineer was often unprofessional, appeared under pressure, and even admitted during our conversation that this should have been a two-person job but he was sent alone. Despite paying close to £4,000, I received no proper explanations about the work being done, no videos or photos despite asking several times, and no clear updates on what the actual issues were. Even after more than 10 days since completion, I still have not received the gas safety certificate, warranty, or final installation report. When I raised these concerns directly with the company’s management, instead of taking responsibility or working towards a fair solution, their response was mainly to defend the engineer’s behaviour rather than address the unresolved problems. While I fully understand the importance of following gas safety regulations, the lack of professionalism, poor communication, and one-sided handling of my complaint have made this an unnecessarily stressful and disappointing experience.

   almost 8 months ago

1. George Ezeanaka ★★★★★

   Plumb London provided excellent service from start to finish! The boiler installation was quick, tidy, and professionally done. A year later, the same engineer carried out an efficient and thorough maintenance check. He also provided clear advice and ensured that everything was running perfectly. Reliable, friendly, and highly recommended!

   almost 11 months ago
2. Eleanor Franzén ★★★★★

   Fantastic experience all around. The customer service team at PlumbLondon is not only responsive and super-friendly, but actually take initiative - we had our job done a day early because a team member called us with news that our plumber had had a cancellation. The plumber himself was superb, professional and cheerful, worked very efficiently and left us with a brand-new shower in perfect working order. We're so grateful!

   almost 11 months ago
3. L ★★★★★

   Plumb is my go to plumber. Always very responsive and great customer service. The engineers are very professional and knowledgeable. They help me fix my boiler in the middle of winter and also help me install a new tap to my kitchen sink. They have always been very clean and tidy up after themselves and get the job done.

   almost 3 years ago

1. Miguel Angel Aja ★★★★★

   I needed emergency help with my leaking toilet cistern, and they could accommodate me the same afternoon. About 2 hours later a very friendly chap came in, had a look and diagnosed the problem (the previous installer left the overflow pipe too high, so water leaked from a seam in the tank instead!) and fixed it in about 20 minutes (including a trot to the ban for parts). He explained everything he was doing and answered my questions while working, I was left very satisfied with the service. Very recommended!

   almost 3 years ago
2. Nadia Bolgarova ★★★★★

   The company responded quickly to a request of annual boiler maintenance and a small repair required, provided estimated costs and booked an engineer visit within the week; the engineers called in advance to notify of their estimated time of arrival, arrived promptly and completed the boiler service. Additionally, we needed a mechanical timer replacing on the boiler, so we were given a quote and a timeline for completion, after which another visit was promptly arranged and attended to. Overall, very happy with responsiveness and professionalism of the company and its engineers.

   almost 3 years ago
3. Julie Adenuga ★★★★★

   Plumb London contacted me immediately & booked everything in straight away. They're very helpful & professional. Ryan got rid of my old radiator & installed a new one within 2 hours. He was very polite & kind.

   almost 3 years ago

1. Rinus Visser ★★★★☆

   Our boiler went down just when it got really cold. We had Plumb London over quickly. Needed a new one, same day offer arrives and three days later a new boiler was installed. Everything quick and easy. Well done

   almost 3 years ago

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