Warren James Jewellers - Bromley Bromley

Reviews

1. Tomi Ogunbanjo ★★★★★

   Went in to get a Xmas gift and Lira was very friendly and professional

   almost 6 months ago
2. Lezz ★★★★★

   Went to Warren James earlier to look for a ring I'd seen on their website. Small but bright shop, saw the ring I was interested in, but they did not have my size. Staff were all bright, bubbly and helpful. Nice shopping experience.

   almost 6 months ago
3. Mark Lewis ★★★★★

   Very nice and welcoming, service was top notch, left with a beautiful Lab grown diamond engagement ring after bringing out an assortment of styles and different coloured gold for my partner to try on. The service Wasn't pushy at all. My fiancé now has a massive smile on her face!

   almost 7 months ago

1. Moses Banson ★★★★★

   Stephanie was really helpful and lovely. Helped me to make some final decisions when I was stuck on what to get. It’s a great place, I would recommend.

   almost 7 months ago
2. Rachel Vincent ★★★★★

   Sophie was an absolute gem! I popped in with my mum on the off chance of seeing some wedding rings that I might like. Nothing was too much trouble for her, she let me try on different sizes and answered every question in a kind manner. I was that impressed I called in my future husband to have a look. He too found one he liked and although the size wasn't available to buy right there and then she has ordered us one which we can collect in a week's time. Just a nice genuine person who doesn't jump on you to make a sale which is really rare in the world of retail now. Thank you Sophie for a great experience

   1 year ago
3. Myleisha Green ★☆☆☆☆

   I am absolutely disgusted by the customer service I received yesterday after 4pm. I asked the woman at the till if the pendant I chose was for men, and her response was “ we don’t segregate gender in this shop” with a rude facial expression, not only I was uphold by this but my friend was too. I’m only guessing it was because we disturbed her hoovering, when we waited until she was finished. Before this was, I was actually saying to my friend I remember the woman when she served me in 2018. And not only this, but you promote women and men’s jewellery, so would this not be a target to a gender? I won’t be purchasing anything again from the Bromley warren James store due to the rude manner and the words affiliated with racism.

   almost 3 years ago

1. Gavrila Ana ★☆☆☆☆

   Nice jellewery but very poor quality . I've lost one earing shortly after i put them on. I wear them only once. The staff was also rude trying to blame me for losing it so they can decline my refund. It happened within a week from the purchase.

   almost 3 years ago
2. jane pearce ★☆☆☆☆

   Absolutely horrendous. Friend bought a mans cross and chain by mistake in a branch 120 miles away.they wont refund what is a genuine error.told me to drive 120 miles where I may get a voucher only valid in that branch . Shambles avoid

   almost 4 years ago
3. Nicole Smith ★☆☆☆☆

   If I could give no stars I would, absolutely awful company. I do not recommend buying jewellery from this company at all. They have no refund policy customer service is terrible, staff members are rude and unhelpful.

   almost 4 years ago

1. Ree (Dior) ★☆☆☆☆

   Visited this morning to purchase a pair of earrings, after browsing asked to see a pair in window. I questioned if they was real silver as this was what I required and when she advised they was not I said I would like to see a different pair I had already seen. I pointed them out to her and sales person presented a different pair to me. I told her they was not correct and the pair I pointed out are bigger. She told me they were right and the display pair looks different due to lighting/glass window. I insisted that they was not correct and request she came to window to show her, she did not want to do this and continued to say they are the correct pair. After several requests for her to come to window, I asked to be served by someone else and questioned if she was the manager. She said that she was the manager and I politely asked for a 3rd time for her to come to window. She finally did and I was able to show her the correct earrings but instead of apologising she then attempted to pass blame back to me. I thanked her for her time and said I would go elsewhere but this just shows why people shop online. For a manager to provide such a poor level of service is just not acceptable. I am extremely disappointed that I was unable to make my purchase and was actually upset that I had to keep attempting to show her the correct item.

   more 6 years ago

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