Had 2 rings resized. service was excellent and the end results where fantastic . Price was very reasonable considering they advised trial fitting before polishing and further adjustment was needed . A real friendly proper jewellers . Definitely the place to go go for repairs and sales
Robert made a bespoke bracelet for me with names and then I asked him to add two dogs which was difficult. He did an absolutely perfect job. The price was fair and reasonable. The dogs looked like the breed perfectly. He is super clever
Customer service not their strong point. I took four watches in for new batteries. Went shopping, came back 30 mins or so later, as advised. Had to stand outside for ages - because they had one customer in the shop. Eventually allowed back in to be told two watches were "not working". Took the watches to a watch mender who said they were not "not working" - but the person replacing the batteries didn't know what they were doing. Why employ someone who doesn't know anything about watches?
We have had the most fantastic service from Robert right the way through our wedding planning process. First, he managed to re-size my engagement ring to fit, when no other jeweller I approached was willing to touch it - even in Hatton Garden (it's a half eternity ring, which he took down by 5 sizes!) Then he helped us to design our dream custom wedding rings. I wanted mine to match my engagement ring exactly, but in yellow gold - the result is perfect! It looks like they were made together! And my husband is equally happy with his mixed metal band with platinum & gold. Friendly, reliable service, upfront & fair prices, beautiful fine jewellery & a gorgeous great Dane pup in store to welcome customers... what more could you want?!
I have had several pieces made by Robert. I inherited some jewellery and wanted to have them remodelled so that I could wear and enjoy them. I’m thrilled with all of the items I’ve had made here, the old fashioned rings have been given a new lease of life and I now love wearing them all. I also take things in here to have them checked for valued. I have recommended Robert James Jewellers to several friends who have also been chuffed with their new items. I had my engagement ring reset and my wedding band remodelled and set with diamonds a few years ago and I still love them as much today. Robert is a true craftsman and everyone that works here are helpful, warm and welcoming. Love the dogs too!
I went in to Robert James last weekend and was greeted by a lovely blonde lady in a long green dress wearing glasses. On another occasion I was helped by a lady with short blonde hair with glasses showing me a few options of bracelets which my partner bought me for our anniversary present. She was friendly, helpful and honest I was querying about some hoop earrings. She was kind and helpful, she showed me a few different options within my price range. She ordered them in for me and I love them! I would definitely recommend going to this jewellers for basic staples and one off beautiful keepsakes (they don’t just sell jewellery! For Harry Potter lovers).
I left as a happy customer! I really appreciate the honest feedback and also alternative solutions provided. So they were not merely executing what I had asked to be done, but that they were able to tell me there’s in fact a better way. Often as lay customer, we just don’t know what we don’t know. Craftsmanship was spot on as well.
Been in and out of this jewellers for years and always had a fantastic service. This time though Robert James jewellers have gone above and beyond with what they created for us. Took 5 beaten up old rings in and this craftsman has designed and created the most beautiful ring I have seen. The whole shop are wonderful and bubbly including the on site pooch. All I can say is if want great service and old school craftsmanship, this is the only place to go. Thanks again to all involved.
Robert James Jewellers is located at 31 Chatsworth Parade, Petts Wood, Orpington BR5 1DE, UK
You can contact Robert James Jewellers at +44 1689 832628
You can find directions to Robert James Jewellers by following this map link
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