The Malden Centre

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Reviews

1. Sam Horgan ★★★★★

   Having used the Malden centre since I was a child it has always been a community based venue. I found Mohammed at the reception most helpful with bookings very polite and professional. The website could be clearer about how to book as sometimes slots are not showing.

   almost 5 months ago
2. Julie Hickman ★★☆☆☆

   There are too many members for the number of classes on offer. Unless you book dead on time you end up on a waiting list and end up not being able to go to any ofnthe classes. Staff can be heard arguing and shouting at each other from outside the building from their staff room.

   almost 6 months ago
3. Sanna-Noor Khan ★☆☆☆☆

   The reception desk staff are very polite and helpful. Anita who is a fitness instructor working at the centre demonstrated unprofessional and rude behaviour when she shouted at me when I accidentally entered the studio room before the current class had ended. Unacceptable and very disappointing behaviour.

   almost 7 months ago

1. Deven Parmar ★☆☆☆☆

   I've been here a few times with my wife and toddler, to use the training pool - the pool itself was ok, not great but not terrible, but the changing facilities are inexcusable. Dirty, plainly unhygienic (every time we've been, which was on Tuesday mornings, it smelt strongly of faecal matter) and you can see it's just uncared for. Tried to report this but there is always a queue for the one person at reception so I just gave up. Sadly, we won't be returning until things are reported to have improved, and this will need to include investment in more staff (to at least keep the cleanliness monitored and maintained) as well as in the physical aspects of the changing facilities themselves.

   almost 8 months ago
2. Jennifer Slater ★★☆☆☆

   The staff who work on the reception desk are really lovely, but unfortunately for me that's the only plus. They pack people in like sardines in the 'free swim' time, so it's impossible to take babies/toddlers in as you're constantly getting kicked and splashed by older kids (not their fault, but it seems bizarre when the much larger pool is virtually empty and everyone is crammed in the little one?) The changing rooms are quite dirty (clumps of hair everywhere) and it's not overly clear where to leave things like prams etc. On my first visit, I got yelled at for bringing a pram in the wrong area instead of being politely told to leave it outside..

   almost 8 months ago
3. Dennis Baker ★★☆☆☆

   Upset changing rooms full with school children's clothes when lockers empty not being used even disabled changing rooms taken up with their belongings. I cannot leave my belongings in the changing rooms why are they allowed to.

   almost 3 years ago

1. SIMON BRUCKLAND ★★★☆☆

   Classic local swimming pool with one large and one small baby pool dedicated for the very young swimmers. Lanes in main pool for slow , medium & fast swimmers uses 2/3 of main pool area. Selection of swimming clothing in the foyer. Small coffee shop serves a good coffee and a small selection of wrapped snacks. Seating is basic with some looking on to pool areas so you can watch your family while they have lessons. Centre has a gym and various fitness classes. Coffee shop now closed .

   almost 3 years ago
2. Jan Janssen ★★★★★

   Great pool for kids. Good facilities and plenty of space for changing. Deborah and Louisa at reception went out of their way to help me as I was stuck with two kids and a dead phone.

   almost 3 years ago
3. Fabian Devlin ★★★★☆

   It’d been a couple of years since I was last a member of a gym so I was keen to get a refresher induction. My instructor, Jason, listened carefully to my goals and suggested a range of exercises to help me achieve them. He demonstrated how the new machines in the gym worked and answered all my questions patiently. The key thing was Jason immediately put me at ease and I felt completely comfortable. Malden Centre’s gym is well-equipped, the staff are helpful and professional and it’s much more affordable than other gyms in the area. I’d recommend it to anyone looking to join a welcoming, friendly gym.

   almost 3 years ago

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