Really great local facility but pool area is always dirty and anything made of metal is covered in thick rust which never gets cleaned. Also booking the badminton courts is a lottery as to whether the equipment will be set up 5 minutes late or 15 minutes late. But it will be late.
I would like to say a massive thank you to Vicky who has helped my son and daughter learn swimming from the beginning and because of her skills and involvement they love swimming now and are progressing so well. However as they move groups they do not want to lose her as a teacher which is commendable. She is such an asset to the leisure centre.
I felt quite disappointed with my experience today. Our game started late because the previous group stayed on the court longer, and a staff member told us we could have 5 extra minutes to make up for the delay. However, Jackson asked us to leave before those 5 minutes were up. Even when I explained that we just wanted to finish the last two points, he still didn’t allow it. I understand rules and timing are important, but the way Jackson handled the situation felt unfair and disrespectful.
Second time arriving here at 2pm to be told the steam room isn't on to reserve energy!!!! Nothing on website or when you call are you told this. Main reception say; oh because the central phone team are not aware! Does someone want to explain how customers know then? Won't be returning. Reception team are completely unprofessional. I would get a better level of service from AI! Whole set up is ridiculous!
Have been coming here for a swim for quite a some time and always been met with welcoming staff and friendly atmosphere. Centre itself could do with refreshing some facilities, but nothing too major to dislike. My only issue is occasional stench smell of sewage in swimming pool, but that was only a few occasions so far. Pool temperature is adequate, overall cleanliness is good for how many people pass through on daily basis. Will see what changes the new owner will bring, but have visited some of theirs leisure centres, hoping for good ones. Overall 5*
Attended the Rainbow Soft play for the first time. My wife booked for my 3 year old and 5 year old. They charge £8 per child. My wife injured her foot the day before so couldn't properly supervise the little ones. I therefore attended to assist her. I had to pay £7.50 as an additional adult just to supervise the child. Absolute disgrace!! It was only after that I found out that since we paid for two children, I should have never been charged as an additional adult. Also, when we initially got there, there was no table free for another 20 minutes. This was because others attending were overstaying and no one was monitoring the wrist bands. When we finally got a table, the floor was full of food. Again, no one cleaning up. The place was filthy. On the whole, not happy about the lack of supervision, lack of cleanliness and effectively getting ripped off with the pricing (£7.50 to watch my own kids play). Also had to pay for parking in a nearby car park because this car park was full.
Pros: gym is spacious and decent equipment. Cons: front of house staff attitude needs improving. 99% rude / disinterested. Health suite has reduced opening hours to save them money but membership fees still the same. Changing rooms need to be cleaned more regularly.
Did not have a good swim today. I usually swim in medium line as I am fast for slow and slow for fast line. I wish lifeguards would police lines better. Medium lane was full of people doing breaststroke at a leisurely pace. So frustrating as slow lane only had three swimmers. I am assuming their egos can't accept slow lane swimming.
Badminton courts are reasonable even if the nets are in disrepair, pools are adequate, soft play area is a lot of fun with a great layout ... but unable to check in digitally for the sports hall is annoying as there's often a queue due to low staff numbers. Unable to book badminton on certain days without any explanation why on the app or website, so unsure if there's a long term block booking or others are faster to book up the slots.
The gym itself is spacious, with different areas for different activities. The equipment in the gym is fine, some of it could do with upgrading and there always seems to be a machine that is out of order. The changing rooms could do with a deep clean too. Avoid it between 4pm and 5pm when it fills with loads of school kids who don't seem to use the machines for working out, but more for hanging around in groups chatting and sitting on the machines on their phones.
Rainbow Leisure Centre is located at East St, Epsom KT17 1BN, UK
You can contact Rainbow Leisure Centre at +44 1372 727277
You can find directions to Rainbow Leisure Centre by following this map link
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