FMG Repair Services Bristol Car Repair Garage in Bristol, Emersons Green

Reviews

1. Mark Funnell ★☆☆☆☆

   Firstly I recieved a text telling me I’d receive a call within three hours of my repair being accepted. No call. Then I get a text the following day saying to call them. My call rang and rang and then rang out, twice. Spoke to their head office, even they couldn’t get a response from the Bristol branch. Said they’d left a message to prioritise getting back to me. Still waiting to hear from them. Exceptionally poor experience so far.

   almost 7 months ago
2. Michael Webster ★☆☆☆☆

   I asked if it was possible to get the van back within 3 weeks due to me being on call, which the receptionist said was fine. However i received the van back 5days late with no updates or apologies, as i got back in the van fixing the reg plate and dash trim back myself the "shop manager" came out and demanded the keys back as it wasn't finished he then took my number and would update me himself (never happened just ignored me). After no updates once again and no one answering the phones i went round to the office to find my van on the back of a loader being taken to Ford main dealer. Ford where able to fix it after 10 days past its agreed date and i picked it up from there. the FMG portal is no help what so ever as it said my van was completed on the 14th November when it took a further 11days for it to be completed. I have had trouble with FMG before and would actively deter anyone from using them. Staff come across entitled and rude for no reason and i don't think I've ever had the phone answered when I've rang I've always had to go round to ask reception and the new (to me) portal is not fit for purpose / not accurate. The only reason I go to FMG is the lease company that the company I work for uses insist that we go to FMG. They still haven't finished the livery which they're going to contact me about for a while you wait appointment that was 3 weeks ago now.

   almost 7 months ago
3. Jamie Upfold ★★★★★

   Had to take my car here to get the rear bumper repaired, I had to change the dates a few times and change from delivery to collection and even after that they were still very helpful, patient and friendly. Emma, Lisa & Rich need some recognition for their services, they were easy to deal with and very helpful.

   almost 8 months ago

1. Roman Moore ★★★★★

   Referred to FMG for an insurance claim when someone cracked the rear bumper and broke the parking sensors. FMG kept me frequently updated but they had to back order a part and due to the delays of this, FMG had a courtesy car delivered to my doorstep the next day. The bumper has now been replaced and it looks immaculate - they also cleaned it to perfect, inside and out!

   almost 9 months ago
2. Julie Smart ★★★★★

   We crashed our new VW polo which we had for only 6 weeks. The passenger side was a mess. FMG in Emerson’s Green did a marvellous job. We got it back today and honestly looks like nothing had ever been wrong with body work. We are so impressed with work done. Tony and Julie Smart

   1 year ago
3. Laura Pedram Parra ★☆☆☆☆

   My car is still there since mid September 2022 it's 3 of March 2023 (almost 6 months!!!) and I do not have an estimate date yet, they said it will take 2 weeks to repair (for me that was even too long). Still in there, no explanation. They only needed to replace the right front bumper and the front right light. No painting no welding. I will try to get my car out of there and bring it somewhere else. DO NOT GO THERE

   almost 3 years ago

1. Hermione Sanderson ★★★★★

   Really great service, used them through insurance and was always kept up to date with repairs, communication was excellent. They picked up and dropped off my car to my convenience and went above and beyond with repairs and cleaning the car. Thanks so much

   almost 3 years ago
2. Max ★★★★★

   Great team from customer service to mechanics really helpful. Everyone is so helpful it’s clearly a hard job with so many cars to fix. They worked on my car had to to do a lot of custom body repairs and did it to a really high standard would recommend.

   almost 3 years ago
3. Kate Adams ★★★★★

   A brilliant service from FGM Bristol. Emma and Ree were so kind, helpful and made everything easy. The repairs were carried out quickly despite part shortages, I had regular text updates and the courtesy car was clean and reliable. Thank you so much, Kate Adams

   almost 3 years ago

1. Joe Dunn ★☆☆☆☆

   Terrible place, terrible service. Do not bother using. My vehicle went in with minor wheel arch damage following an accident (non structural). They quoted £4,000 to fix it which was more than the value of the car so they wrote it off. I had it quoted myself and got a price for £330 to have it repaired. I therefore arranged to take the car back off of them. They did not release it to me for a week as they heard nothing from the insurance (my insurance company said this was unheard of from other repairers). Upon picking my car up the bottom bracket had been snapped off and the windscreen cracked. When asked for some assistance they kicked me out as they were ‘closing’. I sent in a complaint with damage photographs over a week ago and still no response. A bunch of cowboys who are only after making money off of people. Go elsewhere.

   almost 3 years ago

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