Nuffield Health Chingford Fitness & Wellbeing Gym London

Reviews

1. Sue Sturgeon ★☆☆☆☆

   I’ve been a member for 20 years and over that 20 years the standard of the gym has declined. More recently my monthly fee has been increased (£10 since December 2024) the facilities however have not improved at all. I only use the pool so cannot comment about the gym. The pool temperature is inconsistent, ranging from freezing cold to extremely warm. I generally share the pool side showers and changing room showers with small black flies - not pleasant! In the past few months there have been many (too many to count) days when there has been no hot water, this has been a on going problem for months now despite a new boiler being installed. As writing this review today, 8/12/25 there is no hot water yet again, this has been since the weekend, with no idea when this will be resolved. Quite frankly this is not good enough and many members have left or complained. Daily updates should be sent out, rather than me having to phone to see if the water has been fixed. I feel for the front line staff and management at Chingford as it’s not their fault, it’s about time Head Office stepped in and spent some money in meaningful improvements and not just some new sun loungers round the pool!

   almost 7 months ago
2. Sue Hutchins ★☆☆☆☆

   I have concerns regarding the ongoing issues at your Chingford branch. As a member who primarily uses the pool, steam room, and sauna, I am extremely disappointed with the persistent lack of basic facilities and the recent announcement of increased membership fees. The key Issues are: . Pool temperature: Despite assurances, the pool remains freezing and unsuitable for comfortable use. • Hot water: Repeated failures since February 2024, even after the installation of a new boiler. Members are often left without hot showers for days. • Steam room: Frequently producing minimal steam, making it unusable. • Jacuzzis: Originally three were available; now only one remains, constantly overcrowded. • Showers: Unhygienic conditions with mould, foul smells, and flies. Especially the women’s. • Costume spinner: constantly broken with buckets placed underneath to catch leaks. • Corridors: Freezing cold, particularly when leaving the pool. • Poolside loungers: Poorly positioned, in front of the lane by the children’s swimming lessons. • Sewage smell: Strong and unpleasant in certain areas. My Concerns are: . Members are being asked to pay higher fees while facilities are deteriorating. • The lack of hot water, hygiene, and functioning equipment breaches the basic standards expected from a health and fitness club. • Instead of fee increases, members should be compensated or offered discounts until these issues are resolved. Action needed: . Immediate rectification of hot water, hygiene, and equipment issues. • Transparent communication about maintenance timelines. • Reconsideration of the planned fee increase given the current state of facilities. Unless significant improvements are made promptly, and fees are reviewed in light of these ongoing problems, I will regrettably have no choice but to cancel my membership if facilities don’t improve. I hope you will treat these problems with urgency and provide a clear response outlining how you intend to resolve these issues. I am not the only one who feels like this. Several members have voiced their problems regarding this and are not happy.

   almost 7 months ago
3. annabel Colley ★★★★★

   Hi, I’ve been a member of Chingford Nuffield gym for a couple of years but only recently invested in personal training with Debi Christopher. She is so lovely and I’ve definitely chosen such a good fit for my needs. I ask a lot of questions and she always answers them with knowledge and professionalism… And patience! Within a couple of sessions I could feel both mentally and physically the impact of what she was helping me with in terms of joint pain and level of fitness. My motivation to use the gym and my confidence has improved no end and I would highly recommend Debbi

   almost 8 months ago

1. james marks ★★★★★

   Have been a member here for about 3 years now and from running my own business I understand that the success of your business is all about the staff that you hire. Although everyone I come into contact with are all very pleasant I have to put a massive shout out to, first of all Michelle S in the swimming area. Im not even part of her classes but she recognises me and always has time for a laugh and a joke with me and although Im normally swimming past her water aerobic classes I can see how much she loves what she does and also at the same time how engaged her class is with her. As I say, from running my own business this is always the sort of thing that impresses me. The other young lady who teaches the youngsters to swim ( and some adults) is Sunsea. A more charming young lady you couldn't wish to meet. I hope the management team at Nuffield Chingford appreciate the staff that they have because they make the place a much more pleasant place to visit. Keep up the good work ladies.

   almost 9 months ago
2. Jimmy RS ★★★★★

   This review is based on the lovely member of staff on the front reception Natalie. Polite and very helpful and went well out her way to help. This should be greatly appreciated by the company to have such a lovely member of staff on their team. Overall good gym too !!!

   almost 3 years ago
3. Spencer Franks ★★★★★

   Great club. Friendly team. Fantastic gym facilities including sauna and steam. Up to date machines on gym floor. Motivating classes. Wonderful cafe.

   almost 3 years ago

1. Kristina VerGrum ★★★☆☆

   It is not a bad gym, with few negative points. 1. The classes are taking the weights from free weight area and if you will need a weight 6, 8, 10 or 12 kg good luck. 2. They have nice lockers, but despite these members are leaving their jackets all ower the gym. So nice, pricey and ....

   almost 3 years ago
2. grace mack ★★★★☆

   Good gym - lots of mirrors for form. Lots of treadmills, steppers, cross trainers etc in different room. Chigwell Nuffield better though but is a different tier of Nuffield. At least most of the equipment works, unlike the Chigwell gym.

   almost 3 years ago
3. PfoJC - Chris Kriel ★☆☆☆☆

   This Gym is on the way down. Maintenance is shoddy to say the least. Gym showers do not work properly. The whole general repair and upkeep is really shoddy. Then they switch off facilities to save power but do not reduce our subscriptions. Nuffield must be going down the tubes. We have been members of this Gym for 15 years but it is getting to the point where I think Nuffield is going bankrupt. I would suggest if at all possible avoid like the plague.

   almost 3 years ago

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