Beaverbrooks Jewelry Store in Bristol, Patchway

Reviews

1. Heidi Pashaei Tarighoun ★☆☆☆☆

   Terrible customer service at Cribbs.DO NOT GO HERE!! I was looking for a pair of hoop earrings and gave the sales assistant (Lauren) my budget. She was incredibly pushy and kept bringing me earrings that were over twice the price of the previously given number and was then incredibly condescending when I tried declining them, saying that I would NEVER get gold hoops at that price again due to the rocketing prices in gold, going up 80% in the past 3 years (yes Lauren, I remember statistic) after again turning down this just incredible deal, a second sales associate appears from somewhere behind me telling me how I could just use klarna to pay for the earrings. Yes because I want to go into debt over a pair of earrings that I don’t want. At this point we just chose to leave the store as we are feeling very uncomfortable, will not be returning. Hope the company can sort out whatever is wrong with their business and soon xx

   almost 9 months ago
2. Kathryn Martin ★☆☆☆☆

   Bought a platinum wedding band for my husband. He tried it on, didn’t like the thickness, took it off, put it back in the box and we returned it. Today, Charlotte Jefferson, their customer experience manager refused to accept the return saying we marked the ring. She spoke over me, kept telling me I had a “tone” (I’m South African so assume it was my accent) and told me basically I was lying as the rings been worn. If the ring is scratched it was scratched when it arrived. So now I have to go citizen bureau route. Disgusting from supposed reputable jewellers.

   almost 10 months ago
3. Jon ★☆☆☆☆

   Terrible service!! Avoid avoid. Having returned earrings where diamonds fell out of both earrings due to getting wet. Not mentioned at time of sale. We were told that they had been returned to the store and as a gesture of “goodwill” they would offer 20% off a new purchase. Went to the store and were told this wasn’t the case. Earrings not even returned in a box they were sent in. Complete disregard and empathy. Will be seeking advice now

   almost 11 months ago

1. George Watkins ★★★★★

   Absolutely great experience. Dealt with Phoebe but all the staff were fantastic. Phoebe was a great help in picking out engagement rings and then suggesting potential wedding bands to go with. Will 100% be using them again!

   1 year ago
2. Olivia Foster ★★★★★

   We visited and received excellent customer service from Phoebe. She was very friendly and knowledgeable about the jewellery. We did not end up purchasing anything, however I cannot fault Phoebe’s service at all! She was patient and great at choosing rings to suit our requirements.

   1 year ago
3. Simon Day ★★★★☆

   Very kind and helpful staff, answered my questions and sat me comfortably and offered me a drink. Although they were nice, i only wanted to initially ask one question about one watch, and they managed to convince me to try it on and really get me interested... and I'm not keen on that, but i respect it's their job.

   almost 3 years ago

1. Kelly Butler ★★★★★

   Fantastic customer service, all staff were so friendly and accommodating. They make you feel like a valued customer, I won't shop anywhere else for jewelery

   almost 3 years ago
2. Jack Carey ★★★★★

   We didn't actually end up buying from this shop in the end, but their customer service and information was amazing. Compared to the majority of other jewellers we visted they were absolutely faultless. There was no sales pushiness and the time they took to explain the engagement rings was much appreciated. The only reason we didn't purchase from there in was the fact my fiancee fell in love with another ring at another store, but when we come to buy wedding bands we will certainly be visiting again.

   almost 4 years ago
3. Roxána Gál ★★★★★

   The best customer service I have ever experienced . The staff are very helpful and nice. I bought my watch from H.Samuel and they said they cannot repair my watch under the guarantee, after I walked in to BEAVERBROOKS in Cribs Causeway and they had my watch repaired completely free. They treated me as a very important customer even if I wasn’t a real customer to them. I would highly recommend them to anyone!!

   almost 4 years ago

1. Stuart Nickolls ★★★★★

   5* Service, 5* Purchase. I went down the Price Promise route with this store. Fair play, they honoured the Price Promise on a real nice Boss watch. For this alone, this makes this store the 1st choice when shopping for goodies. Customer Service is key, so they get 5* for this. Will buy again soon.

   almost 4 years ago

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