Wickford Swim and Fitness Centre Wickford

Reviews

1. Alexander Suslov ★☆☆☆☆

   Dear Everyone Active Team, I am writing to raise a formal complaint regarding the poor service at your Wickford gym, particularly at reception. On 29 November, my wife and I attended a scheduled virtual spin class that never ran. After 20 minutes, we were told the issue was due to a cyber-attack on your third-party provider. While disappointing, we accepted a credit for future use. Yesterday, when I called to use this credit for a class on 3 December, I was met with an unprofessional and aggressive tone. I explained we had a credit, but was told I should have mentioned it at the start and now had to pay. There was no apology, only a dismissive attitude. After further discussion, the credit was applied, but the call ended abruptly without courtesy. This is not the first time classes have failed or service has been poor. My mother and stepfather, also members, have experienced similar issues. Reception staff represent your brand, and this behaviour is unacceptable. Combined with reduced spin class availability and outdated facilities, this raises serious concerns. Please confirm this complaint has been escalated to senior management and advise what actions will be taken. Regards, Alexander Suslov

   almost 7 months ago
2. John Phillips ★★★★★

   The centre is always busy with all the different activities available. The staff are very nice and the facilities are well maintained and clean. The only down side is the lack of parking at times.

   1 year ago
3. Kay Bowler ★★★★★

   It's a great place. The staff are friendly and helpful and so are the people that go there. I love going there. I highly recommend it. My thanks to them. A year later I think the same and I now attend the gym which is great and i highly recommend all of the activities there.

   1 year ago

1. J Gra ★☆☆☆☆

   The gym has really gone downhill. It has become a real sweat box, and does not seem to have any air flowing through it. This makes it very sweaty in there, and leaves all the machines very sticky. I visited this afternoon, and not even any spray to wipe down equipment after using it. Needs a good clean, and a lot of TLC.

   almost 2 years ago
2. Jenna Glossop ★★☆☆☆

   I can only comment on the swimming lessons they offer for children. Within 6 months my daughter did not progress at all. The teacher never got in the pool after the first week (not sure how you can teach inexperienced swimmers from side of pool!) and made her jump in first session with no arm bands which petrified her. After seeing 0 improvement in her swimming ability I changed schools. Within 4 weeks of being taught by 2 teachers both in the pool she can swim independently and has already moved up a level! In short, do not recommend these classes.

   almost 3 years ago
3. Sundown 2022 ★☆☆☆☆

   I found it not to be great value for money Especially the swimming because you have to pre-book an advance,it's very busy. And does not offer services like a sauna or sunbed like other gyms. On top of that is hourly slots that can make it very difficult for someone on a tight schedule. And then had a bad experience when closing my membership. My account was in credit and I never got none of the money back. And the staff was not very helpful in this Department at first I was told that it would be put back into my bank account ,,it was then very clear after 7days they did not want to return my money so I contacted them again, they could only give it back in store credit which I would never use. On top of that they kept taking payment from my bank account even though I've not use their services for months and months So I've just found myself paying £25 for a gym membership that I've not used for months and will not I will not use for the next month.,, I have used our James before that offer a wide variety of activities and things to do that is worth the money But as for this gym I give it half a star, Add more likely recommend Basildon festival leisure, or Basildon everyone active,

   almost 3 years ago

1. Julie Lewis ★★★★☆

   Really enjoyed the swimming experience. Facilities were clean. Staff were helpful. However, there was nothing on the app that I could find ( staff also agreed) that told you the process of cancelling a booking that had previously been booked and paid for if someone could not attend. To be told you had to phone at least 4hrs beforehand would have been useful to know. Overall I would recommend.

   almost 3 years ago
2. Annette Judge ★★★★★

   Went to aqua class here. Absolutely loved it. Am booked for Thursday also. Lovely clean place with extremely friendly staff. Pool was nit cold either.

   almost 4 years ago
3. Gary Fenn ★★★★★

   Brilliant little swimming pool. Front desk staff very friendly. Prebooking is required for a 1 hour slot but this means the relatively small pool is not crowded. Note the changing rooms are gendered so split your gear accordingly. Lockers require £1 coin. Parking is free at the weekend.

   almost 4 years ago

1. Chris O reilly ★★★★☆

   Gym is good, nice clean area. Pool is ok..nothing special

   more 8 years ago

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