Superb customer service servicing our watches from start to finish. Definitely a Goldsmiths fan at Cribbs Causeway. A special mention to Ires - one of the best ladies I’ve ever dealt with. Thank you
Really disappointed at the customer service. I bought a watch and ear rings for my beloved and they are of sentimental value to her. I sent the watch back for repairs, but they can only see the ear rings on their computer and now sending the watch back saying that it can't be repaired. I was willing to pay for any repairs needed as they couldn't find the purchase on their computer. They changed the battery several times and told me that the batteries they used were out of date. This was done free of charge as they knew the watch was purchased from them. Now they want proof that I bought the watch from them. Throughly disappointed as any horologist would be able to say what was wrong with the watch and the company should be able to sort it.
I got an unexpected call saying that watch on my shortlist was available if i was still interested and could buy before the end of the weekend which of course I was !! This was helped by a good purchasing history of the brand and store, and the fact that I buy the watches to wear / use. Made the appointment for 36 hours later and ‘walked’ away with yet another great watch. I’ve bought several of this watch brand from Goldsmiths and they are consistent with their process as you would expect with being the authorised dealer for the prestigious and sought after brand of watch concerned. Great stuff …. Just waiting for a call (I hope) to say another one or two I am waiting for has come in. Many thanks for making me smile and I hope to be calling in again soon.
I was absolutely blown away by the service I received in-store today from Clare. She carefully listened to my needs, understood exactly what I was looking for, and then showed me a thoughtfully curated selection of watches. There was no pushy sales technique—just genuine care and attention. Clare even shared her own personal experience, which made the process feel authentic and relatable. I never felt rushed, and she encouraged me to take my time to find the perfect timepiece. Her professionalism, warmth, and dedication turned the purchase into a truly special experience—one that will always be a memorable part of my Rolex journey. Thank you, Clare, for making this moment unforgettable.
Extremely lucky to have received a phone call to collect a watch I have been waiting for - Samantha and Mark give the best experience each time I deal with them and I can’t wait for the next one! ( hopefully the long awaited Daytona ) - thank you again to the team at goldsmiths cribbs causeway!
Five star treatment from a lovely profession member of staff. A perfect present for my perfect princess. There was no sales pressure at any time and for the whole transaction we were in control. Thank you so much and we will visit your new shop at Cribs Causeway when it opens.
I recently returned to the store after receiving a phone call to collect a Rolex. I waited just under 2 years for a very special time piece. As always I was made to feel very welcome and looked after by the shop floor staff on arrival. I would like to Thank Karen the manager and Mark the Rolex ambassador for there exceptional efforts with my purchase and Samantha for being realistic with time frames. All the staff are friendly with a professional approach. Lots of Rolex on display and to try on. Enjoyed my bubbles and wish you well with the move into your new larger Boutique opposite your existing place.
I had a very pleasant experience. When first showing interest in a watch, I was treated with respect and felt valued as a customer. I was lucky enough to deal with John when placing an order and also upon collection. He is not only knowledgeable, but easy to talk to and his experience made me feel very comfortable and I hope to deal with him and his colleagues again in the future.
Great staff! I bought a Gucci bracelet from here for my wife as a small thank you for helping me back to full health after a serious accident. The store is very well lit, clean and well laid out unlike some which can seem cluttered. The staff are friendly, polite, patient and welcoming. I would definitely recommend this store and will be using them again.
Goldsmiths is located at Unit 150, Upper Level The Mall, Cribbs Causeway, Patchway, Bristol BS34 5DG, UK
You can contact Goldsmiths at +44 117 959 2464
You can find directions to Goldsmiths by following this map link
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