Absolutely disgusting customer service!!!! The manager Asian guy blue sweater.... What a vile human being you are... No respect at all for customers if you do not like serving people and have a can't be bothered attitude you my dear are in the wrong profession! Big complaint going to head office vile person
I paid for an item and the till crashed but it was obvious it wasn’t the first time that day from the tone of the cashier. He made me pay on a second till before he would give me the item and said I’d get my pending funds back. However I didn’t, I have been charged twice and now I have phoned the store 9 times with no answer and customer service won’t help me as it’s an in store order. Before I left he assured me I’d get my money back. Only option now is to dispute with bank.
Went to buy a handbag for my daughter, found one i liked and asked an assistant for it. Went to the till where the assistant was and the manager. The manager snatched the bag from the young assistant and belittled him and then i realised the bag was the display one. I said is this the display bag he rudely said YES whilst untagging it aggressively and threw it on the counter and said do you want to check it. I said im sorry i dont want a display item that. He shook his head giving me dirty looks. I really dont know who he thought he was but you work in a clothes shop get off your high horse and learn some manners and especially a customer service training plan is definitely needed in his case! Absolutely disgusting! I wont be spending my a penny in this jumble sale shop!
Went in at 17:18 a few weeks ago and knew exactly what I wanted. The store didn’t have my size and they were insisting the XL fit me but it didn’t at all it was too big on me. So I reluctantly picked up a different CP jumper but by the time I had tried it on and got to the till it was 17:31 (no fault of my own but the stores for not having my size). The manager, Nas, then started shouting at me saying the store closes at 17:30 and essentially kicked me out. He is a disgrace and needs disciplinary action immediately. Having looked at other reviews it is clear he is the problem. Will never return so long as that man is there.
I had been gifted an item I was wishing to return, but unfortunately it was 1 day out of the returns policy date. The manager was called, she was unwilling to honour a credit note, so instead, my husband and I had to wonder around the store trying to force myself to like something enough to exchange it - even then, she acted as though she was 'doing me a favour' by honouring me the opportunity to exchange it as it was up her discretion. The issue here, isn't about the pressure to have to repurchase something almost instantly - it was the manner in which the situation was handled and the attitude of said manager - i hadn't committed a crime, i was just 1 day out of the returns policy.... Unfortunately, the staff feel they are in a position of power over their customers in this store. If you use the power of discretion to judge your customers, treat them unfairly and not maintain a level of consistency across the plethora of customers you face - whether age, race, wealth or occupation, you do not deserve to be placed in this position in the first place. Head office have since received a formal complaint against the specific staff member or 'manager', and it's unfortunate, but having too previously worked in retail, think it's unacceptable that customers can be treated this way.
Went there with my teen son, the min I walked in I felt all the staff eyes was on me, we was then followed and everytime I touched a piece of clothing I could hear the gasps witch made me leave and order online witch further annoyed me because £6.99 for delivery is a joke when 1 item costs over £100. I've never felt so poor n scummy to be in a shop never again
Nice stuff. Shame it's an ordeal to actually buy anything. Seemed to be hoardes of staff arranging t-shirts, bags and jeans but only one, sloth-like, person on the till. I gave up in the end, abandoning my purchases. Maybe that's what the staff are doing, putting back piles of clothes that weary shoppers gave up on???!!! Its almost as if they want you to shop online, which is what I'll do instead of wasting my time here. I suggest you do the same!!!
I had the worst experience the staff are rude and act as though you are beneath them and they aren't there to serve you. I had to chase a lady down who was acting like she was trying to avoid me they had loads of workers but none are available when the shop was empty they insulted me by asking me if I had enough money to pay because I needed to insert my card! I would rather travel to Birmingham to make purchases instead of going into my local it's like they are trying to aggravate you or they don't want your money they don't deserve jobs with attitudes like that some people would jump to work there and they would do an amazing job and make alot more money for the business you should fire your staff and start over! If I could I would give no stars it's a disgrace!
Regular shopper here! Just want to say a big thank you to maria! She has great customer service and she is very friendly I went shopping for my brothers birthday and she helped me choose the best gift for him.
Flannels is located at Bell St Unit DS1, The, Mander Centre, Wolverhampton WV1 3NT, UK
You can contact Flannels at +44 343 909 2625
You can find directions to Flannels by following this map link