Little Angels Prams Clothing Store in Nottingham

Reviews

1. Simon Atha ★☆☆☆☆

   We visited the store to shop for a pram and car seat wanting to support a local retailer rather than the big chains. The positives are that they have lots of prams and car seats in store to try and the sale assistants we spoke to were very helpful and gave useful advice. The pram we had chosen was in stock we were able to take it away that day. The car seat and base wasn't in stock and needed to be ordered from Cybex and we were advised it would take a couple of weeks to come into stock and we would be called or emailed to collect once available. We heard nothing and after a month I emailed with a reply given to say that it hadn't come in yet. After nearly three months and repeatedly chasing and being ignored (despite having paid for the car seat and base), I was told by email that it still wasn't in stock and would we like a refund. However, after a further two weeks no refund was given, we contacted our Credit Card company to initiate a chargeback to get our money refunded which was promptly given. The car seat was then ordered next day delivery from a large retailer that I wish we had read all the other negative reviews and done in the first place! Clearly Little Angels have no interest in providing any customer service once they have taken your money and I strongly advise you to think carefully before ordering anything not in stock as it caused us lots of stress and hassle which is the last thing you need when expecting a baby! Sadly we won't be shopping here again.

   almost 2 years ago
2. Evie F ★★★★☆

   I shopped in store at the beginning of February for my baby’s travel system, Jane helped us and gave us really insightful demos and her own opinion/experience of the prams we wanted to see, there was lots of options in store as well. We ordered the oyster 3 with expected delivery for end of March which was made very clear to us. Unfortunately when the delivery arrived we had been sent the wrong car seat! I did try ringing the number provided a few times during opening hours sadly no response (I do think customer service could be a bit better if the store had a live phone it seems strange to me they don’t) however once I emailed the ‘repairs’ email, Mark was extremely helpful with fast replies and apologised for the mixup, sent me the correct car seat next day and arranged for someone to collect the wrong one. Thank you very much Mark and Jane you are both amazing credits to the business!

   almost 2 years ago
3. Olivia Grace ★☆☆☆☆

   If I could leave 0 stars I would. Awful experience after awful experience with this store. I would never buy from again. Absolutely no customer service. I ordered a bottle holder for my pushchair in June on preorder, it has never come in and on the website it kept saying it would be in stock the following month. I ended up requesting a refund in October and I have still not received it. Since then I have rang again, emailed twice and been in to store (I was told to leave my number and that the owner would sort it for me the following day, I was never contacted). My last email has been ignored and I am now at the point of leaving this review. I hope this grabs your attention and prompts you to sort out my refund.

   almost 2 years ago

1. Charlene Jones ★★★★★

   I want to keep this short because I know people ignore 5 star reviews and aim more at the negatives (I know I did) I must say I had the best experience in store. I was anxious due to previous losses but the ladies were amazing, kind and understanding. There was no pressure to purchase and no upselling either. I spoke about a budget and was directed to the travel systems. I ordered the one I wanted and was told it could be more then 2 week delivery. I had regular phone calls to update me on the delays and although the negative comments state that items haven't arrived mine came sooner then expected. I loved the fact that I could test a massive range of travel systems with no pushy sales person and they also had a weighted baby which gave a realistic feel to the systems. Which helped me make my decision. Thank you for an amazing service

   almost 3 years ago
2. Kelly Miller ★★★★★

   We ordered our Bebecar Stylo Class pram from Little Angels Prams to ship to the US. We had great communication with the store throughout the entire process including quotes for shipping and estimated arrival time. Once shipped our pram arrived quickly and in beautiful condition. We are so excited to use it when the baby arrives! I would definitely recommend ordering from Little Angels Prams to those who are hesitant about shipping internationally. They made the transaction seamless!

   almost 3 years ago
3. jodi jeffs ★★★★★

   Purchased our Oyster 3 Luxury Bundle in store this morning. Myself and my partner received the best customer service! Vicky & Emily couldn’t have helped us anymore! Highly recommend! We can’t wait to go back and get the rest of our bits! 5⭐️⭐️⭐️⭐️⭐️

   almost 3 years ago

1. Sami ★☆☆☆☆

   Poor customer service. Wouldn't recommend it to anyone. I ordered a babystyle changing bag, had an estimated. Estimated delivery date came and went no notification of dispatch. After 3 days, I contacted them withen Make an enquiry form in their website and I did not get any answer even after 5 working days! I did email their sales service and asked for cancelation the order because I was not happy with their service. They responded on the following day, saying your order has been canceled and refunded. They even did not bother themself by saying sorry for inconvenience!

   almost 3 years ago
2. Geoffrey Innes ★☆☆☆☆

   Terrible. Avoid at all costs. I would put 0 stars if possible. Ordered a car seat, had an estimated delivery of two weeks. Estimated delivery date came and went no notification of dispatch. Called customer service where they inform me they don't have the item in stock and are awaiting it from supplier. I asked how long that would be, they didn't know. Got a call back the following day to be informed it would be another two weeks until they had the item. Nowhere on the website did it say the gods were either not in stock or had to be ordered from supplier. They had already taken money on order rather than waiting to take on delivery/dispatch like most online companies, so I am now out of pocket awaiting a refund in order to place order from somewhere with the item actually in stock. The way they are currently operating is fraudulent and they should be avoided at all costs. UPDATE : Nowhere on the website did it state the item wasn't in stock. Also if I hadn't contacted about whereabouts of g goods when would I have been told about delivery? Customer service is poor

   almost 3 years ago
3. Emmaline Rushane ★★★★★

   Excellent customer service, I would definitely recommend. All staff were super helpful with finding us everything we wanted in a pushchair. It took us 3 visits to the store and the staff remained patient. Special shout out to Luke from Venicci, Vicky and all the staff at Little Angel Prams you all made this purchase stress free.

   almost 3 years ago

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