I went into the store in plymouth and was served by Josh on Thursday 14th August. He was amazing and built a rapport with us and was very helpful and knowledgeable about the trainers. We are so happy with the great customer service from Josh and JD sports are lucky to have him working there.
Bought white air forces and tried on the size that was on the shelf. They got a pair ready in a box. Got home and there’s a red and green stains on it when we opened the box. Hasn’t been worn or tried on.
Served by Vern in the Plymouth store. Helped with a return. Incredibly helpful and excellent customer service. A credit to JD. Thank you Vern
Went to ask if we could exchange some trainers. The worker said “umm at the till” and then as he walked away muttered “I think anyway”. Gave up with that and went and queued up to be greeted by another enthusiastic member of staff who told us no exchanges on Boxing Day. A sign would have been good and also inform your members of staff? A smile and some helpfulness would have gone a mile! Customer service is shocking in the UK and it’s not good enough. If I got the boys name I would have included it and told the manager he has not listened during his staff meeting! And extra training might be needed…
If I could rate a 0 I would have. DO NOT order online from these crooks. I placed an order but never received it. JD Sports informed me that there is nothing that they can do. Absolutely appalling service. I will NEVER shop with these crooks again.
Came in today to buy some new trainers, found the ones I wanted and asked the manager (I believe) if I could get them in my size.... he asked another member of staff to get them from the stores.... I waited 10 mins before asking again..... I got told they wouldn't be long.... waited another 5 mins and then to see the woman who was spouse to getting my trainers serving someone else! Won't be shopping here again! Worse customer service
Really annoyed and disappointed, my son ordered trainers and has been waiting for them to be delivered, day 5 still saying delays. So we ring, again waiting patiently on hold to get through and be told "they've been lost" and now sold out!!! So now I have to wait for his money to come back to us, 3-5 days. Let's face it probably 5!! So he can go into a store and buy another pair. What would of happened if we didn't call. How do trainers end up in a delivery truck & get lost? Bye jd!!
I was checking for my son shoes and the curve lady who is working in there is not so good at her job , as a store assistant I don’t think she is doing it well . I ask her if she can help me and she answered “i have someone to entertain already” I am behind her she didn’t even look carefully and talk to me nicely.
I went in to the main store in Exeter and wandered around their impressive displays, found a trainer I liked and looked around. One member of staff was helping people, one was at the till and 3 were moving things around. I approached all 3 of them and all said they could not help me - I had to wait for the one that was officially allowed to help people try on shoes. Clearly this was beyond them. Luckily the display trainer I liked was the right size so i tried it on and it fitted fine. So I went home and bought it on line...3 to 5 days delivery...9 days later, still waiting! Sports Direct may not have the swanky stores but all their staff are attentive, they have a wider range (if not all the latest stuff) are cheaper and even their on line deliveries are on time! First and last time for JD Sports for me. An Update (10th March) - now 13 days after the order placed - still no Trainers and JD Sports telling me I can't cancel the order. (in the meantime my son has ordered and had delivered similar trainers from Sports Direct!). Appalling service by JD Sports - avoid if you can.
JD Sports is located at Unit 37 Upper Level Drake Circus Sc, Plymouth PL1 1EA, UK
You can contact JD Sports at +44 1752 424217
You can find directions to JD Sports by following this map link