Great experience with Howdens. They are always friendly and knowledgeable. The two gentlemen in the warehouse , and older gentleman with glasses and the younger gentleman with a beard showed me a door that wasn't on display. They also took my items to my car and helped me get them in without me even needing to ask.
Avoid Howdens Kitchens – Misleading Promises, Poor Quality, and Worse Customer Service We purchased the Hockley Super Matt range from Howdens, drawn in by their claims of "durable" kitchens and sleek, "zen-like" design. However, what we received was a product entirely unsuitable for a kitchen environment. Here’s what you need to know before considering Howdens: Misleading Marketing Howdens markets their kitchens as durable, but their brochures and website conveniently omit any mention of ease of maintenance or cleaning. What they don't say speaks volumes. After purchase, we learned that their products are not tested for cleaning as part of FIRA testing, which is alarming for something meant to withstand everyday kitchen use. Fragile and Impractical The Hockley Super Matt range marks with minimal usage not what you would expect from a "trusted" name like Howdens —this does not happen with cheaper products (similar finish) at B&Q or Ikea. Our expectations were reasonable: a kitchen that can handle normal daily wear. This product falls far short. Impractical Cleaning Requirements During a site visit, Howdens' Head of Joinery demonstrated a cleaning process with specialist equipment. It took him 15 minutes to clean just 3 small cabinet fronts. For our kitchen with 34 frontals, that’s 2.5 hours of cleaning, three times a week! This is simply impractical for anyone with a busy household or regular kitchen use. Lack of Accountability Despite acknowledging the issues, Howdens concluded that the problem isn’t with their product’s quality and advised us to seek independent legal advice. Their response was dismissive: "The underlying issue is not due to the intrinsic quality of the product itself, therefore we are unable to progress this matter further." Key Lessons 1. Not Customer-Focused: Howdens showed zero empathy. For most people, a kitchen is an emotional investment—the heart of the home. Their customer service acknowledged the problem but refused to resolve it. 2. Not Experts in Kitchens: A kitchen range that marks so easily under minimal use is unacceptable. Howdens lacks expertise in designing practical, everyday kitchen solutions. 3. Dishonest Practices: They’re clearly aware of these issues, yet they conveniently leave out cleaning and maintenance details in their marketing. 4. Misleading Guarantees: The brand promises reliability and quality, but their guarantees are worthless when issues arise. Final Verdict Save yourself the disappointment and frustration. Howdens kitchens might look good in a showroom, but they fail miserably in real-life use. Look elsewhere for a kitchen that meets practical needs and a company that truly values its customers.
Bought a supermatte kitchen, marks and cannot get clean, looks awful. No solution from howdens aside from to clean every day with a magic sponge and cleaning solution which don't work. Real shame given the money spent. Looks even worse in the morning when the natural light comes in.
Avoid this company. They design the product, on delivery items are missing and take no responsibility on their failures. All they are interested in is your money. Avoid the designer Tom from Riverside branch who has a very no care attitude and wastes your time. The manager Andy thinks he’s helping you when he’s not. A clear example he comes to my house looked at the product and left us to deal with it. Basically, saying you’ve purchased the item and issues that arise not our problem. Their instruction manuals are not straight forward and had to hire 4 different joiners with years of experience and struggled. Not known such a company and very shocking.
Amazing experience with the team, supporting in every single moment, since the buy to the delivery. Everything on time, definitely I'll buy again here.
Great experience choosing my new kitchen. With alot of advice from the sales team. They are so helpful and welcoming
Great kitchen company. Getting our second kitchen from them for our new home and the service and quality are excellent. Very accommodating, despite numerous changes and ideas for the plans.
Would like to thank Daniel planning and amazing support , no problem answering any questions nothing was too much. Giving his experience and practical advice . Howden have a fantastic member of .there staff. I would like to say how helpful Michelle was to day.
Howdens - Nottingham is located at Unit A2, Queens Drive Industrial Estate, Gateside Rd, Nottingham NG2 1LT, UK
You can contact Howdens - Nottingham at +44 115 985 0645
You can find directions to Howdens - Nottingham by following this map link