Contacts & Location

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📍 Address: Victoria Park Way, Netherfield, Nottingham NG4 2PA, United Kingdom

📞 Phone: +44 333 003 5883

🌐 Website: costa.co.uk

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Reviews

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  1. Kevin Clarke ★☆☆☆☆

    Stood waiting in line with five other people for nearly 25mins and still not served, terrible slow service. In the end several customer walked out in disgust without being served. They really are poor service.

  2. Kathryn Hayman ★☆☆☆☆

    I am sat in Costas waiting for the queue to go down as I’m unable to stand for too long. In all my time of coming to this venue today’s staff have got to be the slowest I’ve ever encountered. My friend ordered a tea cake which as served straight away and then she had to wait almost six minutes for her coffee making the tea cake cold. It’s seriously not good enough. Normally the staff her are brilliant, why oh why have you changed them all around. I’m seriously NOT IMPRESSED.

  3. mar n ★☆☆☆☆

    Arrived at 8pm to find that the door was locked by lazy staff members having a chin wag and were too unbothered to operate…Google hours states 9pm closure along with the opening times printed in the front door: 9pm - and this isn’t the first time either. What a rundown, low effort waste of space. Better off shutting down and be replaced with something more productive and full of life. This site looks like old ruins, no wonder Costa is dying off and being monopolised by SB.

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  1. Aamar Hussain ★☆☆☆☆

    Almost identical situation to Stan Cho's review. I ordered via the drive thru, when it came to pay, i said i wanted to use my free drink offer...as soon as i said that the staff member literally didn't say a word to me and just handed the drink to me and closed the window. Shocking.

  2. Stan Cho ★☆☆☆☆

    Disappointing Experience at Costa Coffee – Poor Customer Service I’ve been a loyal customer of Costa Coffee for a long time and usually enjoy visiting different branches regularly with friends. However, my experience at this particular location has been consistently disappointing, and yesterday was the final straw that compelled me to write this review. Yesterday, around 9:30 AM, I went to order my usual medium salted caramel frappé and decided to use my free drink, which I earned after purchasing 10 drinks as part of Costa’s loyalty scheme. When I mentioned that I would use the free drink, the staff member taking my order responded with an ironic smile and then quietly said something to another employee (a skinny guy with tattoos who I believe is the manager). What followed was unacceptable. The drink I received was not a medium – it was visibly smaller, with very little ice, nowhere near the usual amount that’s typically ground for this type of drink. When I questioned whether it was a medium, the guy turned away, removed the cream from the smaller drink, and then poured the same mixture into a larger cup, scooping out extra from somewhere else to top it off. This made me feel extremely uncomfortable, as if I was being punished for using the free drink. This wasn’t an isolated incident. A few weeks ago, one of my friends bought a sandwich and a drink. After realizing he forgot to ask for ketchup, he went back to the counter to request some. To our shock, the same staff member (the skinny guy with tattoos) asked him to pay 10 pence for the ketchup. However, in the following days when we bought sandwiches again, none of the other staff members ever asked us to pay for the ketchup. This inconsistency in customer treatment further highlights the issue with this particular staff member’s behavior. My friend and I visit different Costa branches every day and order at least two drinks between us daily. We’ve never had these kinds of issues at any other Costa location. Are we supposed to feel embarrassed when using our free drinks? Does the owner deduct the cost of free drinks from the employees’ wages, which makes them treat us like we’re a burden? It certainly feels that way. Loyalty programs are meant to reward customers, not make them feel unwelcome or judged. Costa Coffee has always been a place where we’ve enjoyed spending time, but after repeated negative experiences at this location, I’m seriously reconsidering returning. I hope management takes this feedback seriously because no loyal customer should be treated this way.

  3. Kevin Poxon ★★★☆☆

    Drink was great, service was fast but the person taking my order didn't have a sense of humour at all.

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  1. Andrew Daykin ★★★★★

    Nice coffee and friendly staff. Just the ticket.

  2. Fiona M ★★★★☆

    A bit busy when we went it but managed to get a table. Clean and service was quick. Had a mozzarella and tomato panini which was really nice

  3. Andy Batten ★☆☆☆☆

    Hated it. 3 guys stood behind the counter not acknowledging the customers as they entered. Received the wrong order with no apology. Over 50% of the tables had dirty cups and trays on them, whilst the staff chatted behind the counter. Dirty cups and milk jug. Will definitely not go there again.

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FAQs

What is the address of Costa Coffee?

Costa Coffee is located at Victoria Park Way, Netherfield, Nottingham NG4 2PA, United Kingdom

What is the phone number of Costa Coffee?

You can contact Costa Coffee at +44 333 003 5883

How can I get to Costa Coffee?

You can find directions to Costa Coffee by following this map link

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