Thornley Street Surgery

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Reviews

1. Calvin Bissitt ★★★★★

   Regularly get appointments within a 2-week period, they are quick, easy to talk to and supportive with the issues raised.

   almost 2 months ago
2. Benjamin ★☆☆☆☆

   Awful practice, poorly managed, inadequate staff, contradicting receptionists, failing infrastructure. If you have a chronic illness, kindly look for another GP because you’ll be in the ground before they bat and eye and investigate your concerns whilst arrogantly dismissing your claims for support.

   almost 6 months ago
3. momoh omoye ★☆☆☆☆

   This is the worst GP to ever be. I can't get an appointment for more than two months, all I keep getting is that they're unfortunately not available. I called several times, and there was no solution. Gosh!! I'm tired. Even the website is not functioning, the amazing thing is that you will get to the hospital no patients are waiting to see a doctor, so I wonder who booked the appointment that made them not available. Such a pity when I thought uk had good health practice.

   almost 6 months ago

1. Ojashwee Shrestha ★☆☆☆☆

   Such a worst experience, trying to get appointment since 2months but with no help, female receptionist so rude , do not have any empathy, such a pathetic health service and behavior. Timely diagnosis can prevent many diseases but they are not giving appointment, too , how will this work. This raises question to entire U.K. health service which is currently too poor and pathetic.

   almost 6 months ago
2. Kelly Marie Trow ★☆☆☆☆

   Rude receptionist, the receptionist tells you one thing then another receptionist says different. A delay in receiving the 111 report, when I need the report for more testing, I asked if there is another way and I was told to book appointment at 8am and I said how can I book an appointment, when there are no appointments and the receptionist hung up the phone.

   almost 3 years ago
3. Albinas Kastanauskas ★☆☆☆☆

   Staff is rude and don't even listen you what you trying to say they just telling you that you are wrong and want to hang up the phone. Im here for 3 years and until now I couldn't see my GP for a first time, there was always issues with something. Definitely low quality of support and you wont get what you want from here. You start call at 8am and they just hung up the phone in 15 min. After they says it's fully booked and it's your foult and the phone was hanged up. You can die and they don't care about you... not recommend at all and will be changing my GP as well.

   almost 3 years ago

1. Rojin Amiri ★☆☆☆☆

   The quality is very low, I do not recommend it at all. Last week, I was very sick after the doors were closed on Monday morning, so I called to make an appointment with a doctor.she said we don't have intepiter She argued with me and told me that the doctor does not understand what you are saying. I said, "Then how do you understand what I am saying?" and she did not give me time. My situation got worse this week, I called again on Monday, they said we don't have a translator, we don't have an appointment in person, finally they insisted on giving me a phone appointment. The quality of their work is very low. If I were an English person, I would have sued them and asked for compensation.

   almost 3 years ago
2. Yolanda Wo ★☆☆☆☆

   Worst surgery in Wolverhampton. The receptionists are so rude and unprofessional. Stay away unless u want to be dealt with like a child. Don’t dare stick up for yourself or they’ll remove you from their list. Place should be shut down. So slow and unprofessional inc Dr Stone, Julia Freeman, Jackie and Alisha to name a few. STAY AWAY!

   almost 3 years ago
3. Liz Mccready ★☆☆☆☆

   I Called at 8am this week to have an automated message saying no appointments. Too scared to risk hanging up and being unable to get through again I held on for 17 minutes. By the time I got through, no appointments left. No surprise there. The system is more than flawed. The tone of some receptionist is horrible, blunt and always ready to shut me down and say what they want you to hear. I get talked over when they should really listen. I know there are patients who can be rude but maybe it's because they always get spoken to on the phone in an unfriendly or belittling way. Are patients just a massive inconvenience to you. It certainly feels like we are. If you always feel like you're having to deal with rude people and patients feel like they are always dealing with rude receptionists then something needs to change, and an automated or on line service isn't it. The elderly must surely be dying at home uncared for. Please do a better job. Get rid of that rubbish Babylon system. The Doctors are lovely, they listen and I've always felt respected when either me or my husband have had a phone call or an actual face to face appointment.

   almost 3 years ago

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