I had a very positive experience with this practise and my doctor. She is absolutely brilliant. She pays attention and tries to help as much as she can. She even wrote a letter to A&E for faster treatment explaining what the issue was and asking for urgent bloods. I am very grateful for her.
Without exaggeration this is the worst drs surgery I've ever been registered with. There is no care with this dr, she is not interested in listening, she just gabbles on & before you know it she's ended the appt. One of the receptionists is particularly unhelpful & quite unprofessional, I really don't know how she keeps her job but she needs retiring. My telephone calls are often not answered in even a half decent timely manner. I would not recommend this place to anyone who needs regular health care appts or anyone with a serious health issue. I would avoid registering here if you possibly can.
This is the tenth day of sciatica....cannot get an appointment with the Dr.....was told I would receive a call from the Dr today....instead I get a call at 8.30am from the receptionist who did a consultation with me on the first phone call....to be told the Dr was going to prescribe me Naproxen (child prescription!! I'm 38 yrs old) without even seeing or speaking with her! Said they would call me before 1pm to let me know when it was ready. At 12.45 still no phone call and knowing they close at 1pm I called...to be told by another receptionist that the doctor hadn't done it yet, she assured me it would be done today and that she was working till 3pm and would call me!! Guess what...no phone call!!! DISCUSTING I've been in excruciating pain for 10 days. All she had to do was forward a prescription to the chemist!!!! Yes I've brought over the counter medicine but nothing helps...I needed something stronger which can only be prescribed by the Dr. USELESS!!
I have been having great experiences and encounter with them. The doctors were nice; nurses were nice; and the other staff were also nice. They have suitable facilities required for GP surgery. There is also eye clinic there. If you call on time, you will get appointments as soon as possible. The environment were clean and tidy, with good toilets facilities. Good GP.
I've been trying to get an appointment for over a year, calling almost daily and they either don't answer (spent up to 3 hrs waiting in a queue and they didn't answer at all), or by the time I get through there's no appointments. We can't make future appointments now so it's like the Hunger Games at 8am trying to get in the queue to get a same day appointments... The odds have never been in my favour... All appointments are gone by the time I get through and I get told to call back at 2pm just to do the same thing all over again. In December I was in the reception with my daughter who had a nurse appointment, 2 people in the reception cancelled their appointment due to the school run, they were able to make an appointment for the next day, so I asked if I could get one of their appointments for that day and I was refused, I then asked if I could get one the next day and told I have to call at 8am the next day for an appointment. Why were the other 2 allowed to make appointments for the next day after cancelling but I wasn't? And why wasn't I allowed to take one of their appointments? And why do I have to give my medical history to the receptionist letting the whole waiting room know my health problems? I've had pain in my chest for over 2 years and Covid prevented me getting it looked at and now this new appointment system is preventing me getting it looked at. I also have high blood pressure that is going untreated but I still can't get an appointment. Do I literally have to die in reception in order to get an appointment?
Rang up in the morning told to ring back at 3, 1 hour and 40 minutes waiting for someone to answer to be told there's no appointments, I can't breath feel so ill I can't get out of bed. Terrible service.
Will be reporting this surgery to the GMC. COMPLETE lack of care. Never any appointments just get fobbed off or they dont answer the phone. Genuinly worried about the code of conduct that just isnt being followed in this place
Based on other reviews I cannot say I have had an issue with the rudeness of the staff, if anything, I think they're quite friendly. However the surgery needs more GPs. Dr Rajcholan seems to do as she pleases. There have been times where I have expected a call in the morning and it's not happened until the next day, she prescribes items without you being told and it took a week for my son who was suffering with his mental health for a callback by which time he had ended up in hospital. However when she has called back, she's thorough but the call does feel rushed and a bit one sided. I just think they're doing the best they can in the current climate and we all need to understand that patient numbers are ever increasing and the available GPs aren't, putting the ones who are still working in surgeries under immense pressure.
We changed to Ashmore Park GP due to having a really poor experience with Primrose lane GP. And I have to say that every time I've called, I've had great success with the receptionist, the nurses and the GP. I'm really impressed. No complaints from us at all. And in a time when GP surgeries are getting such Bad press.... I think it's important to share good experiences too.
Ashmore Park Health Centre is located at Griffiths Dr, Wolverhampton WV11 2LH, UK
You can contact Ashmore Park Health Centre at +44 1902 732442
You can find directions to Ashmore Park Health Centre by following this map link