Cost over £600 to have the DPF cleaned using the 'special' equipment they have for the problem to happen again not even a year later! Was fobbed off with well you have done alot of milage and that the garage is getting booked up so can't take a look or even correct the issue? Feels like a waste of money to me and not bothered by the problem!
Great service again from Steph and his team at Porchester Auto Centre. So helpful with fault finding and sourcing the most cost effective and sensible solutions. Friendly staff and customer service with repairs and servicing carried out on time and always ready as when promised and always priced sensibly.... what more can you ask for. Thoroughly recommended first class.. thanks guys!!
I can highly recommend The Porchester Auto Centre - Professional, responsive, friendly - great service and reasonably priced. Big shout out to Steph, who gave wonderful customer service. Thanks Gail Francis
Very bad experience — poor communication and professionalism. We went there for an MOT because it’s close to where we live. I dropped off the car at 8:30 a.m. and, by 1:30 p.m., having heard nothing, I called to check. A staff member told me the car had failed the MOT and listed several issues, including a problem with the windscreen washer. When I explained that the washer was simply empty and needed refilling, he replied — quite abruptly — that they “don’t check for these things.” When I collected the car and asked for a repair quote, he said he couldn’t provide a full estimate because his supplier couldn’t find one of the parts. It took me less than five minutes to find the same part online myself. I emailed them, as agreed, to confirm it was the correct one but received no reply. I had to call again the next day before someone finally confirmed it. I then booked the repair. They initially said they had availability on Wednesday or Thursday but eventually booked me in for Friday. I brought the car in again at 8:30 a.m. but the receptionist wasn’t there. When I asked for a full quote, another employee said it wasn’t his job to provide one. Around 3 p.m. I called to check if the car was ready, and Steph — the receptionist — answered quite rudely, saying it wasn’t ready and that he’d let me know when it was. At 5 p.m., I was finally told that the car wouldn’t be finished that day and they would complete it on Saturday. They called me the next morning around 11 a.m. to say the car was ready — but the bill was shockingly high. They had clearly overcharged me and never provided a written quote or sought approval before doing the work. I paid and left without arguing, because there was no point — the staff’s attitude was very rude. In short: rude staff, poor communication, lack of professionalism, and excessive charges. I will never use them again — and I strongly suggest others avoid them as well.
First time using Porchester Auto Centre, but recommended by my Dad. Where do I begin, first friendly, helpful and explain everything easily for myself to understand. Caring as it set my mind at ease as my Dad was being looked after. My car failed it's MOT but a quick phone call to explain what was needed and put right on the same day to pass at a fantastic cost. Thank you so much for your professional service Highly recommended to everyone especially women who are nervous about taking there vehicles to garages. I will definitely be telling my friends x
One of our work vehicles has been off the road for 7 weeks. Sat at another garage, got so fed up we took it back. 24 hours later and these guys have got it back in working order. All our work vehicles will be coming here from now on.
My son booked his Renault Clio in for a repair to his engine as the car was going in and out of limp mode. It was booked in for a whole day but just as he was about to collect the car a new fault occurred. My son left the car with them to diagnose the new fault and hopefully rectify it as he was due to travel to London later that week to catch a flight to Thailand. The car was fixed and he collected the car on time to make his journey to London. Unfortunately the engine played up again just before he arrived at our house and so he left it with me to contact the garage while he was away. I spoke to Chris and even though the car was now a good 2 1/2 hour journey from them, he agreed to send one of his engineers to look at the car and if need be they would take it back to Nottingham. The engineer came on the day we agreed and thankfully fixed the car. My son returned from his trip and 3 weeks later the car is still running like a dream. On behalf of my son I can’t thank Porchester enough for the service we received. It is a very rare day when you find a garage you can trust who are prepared to go above and beyond. Their customer service is first class and I can highly recommend them.
Such nice guys: honest, efficient, and well priced. Highly recommend Porchester Auto Centre.
The best garage on the planet. Efficient competent reliable and friendly. Been going for more than ten years. Always had a good experience. Your car is in safe hands.
Chris and the team are absolutely first class. This was my first year doing my MOT on my classic Landrover with them. Chris was really honest and fair with the test and then booked me in for the repairs I needed straight away, did them to a first rate standard and at a very reasonable price. I will be coming back for all my maintenance and repairs and couldn’t recommend Chris and the team highly enough.
PORCHESTER AUTO CENTRE is located at 330 Porchester Rd., Mapperley, Nottingham NG3 6GR, UK
You can contact PORCHESTER AUTO CENTRE at +44 115 960 3633
You can find directions to PORCHESTER AUTO CENTRE by following this map link