Impact Accident Repairs

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Reviews

1. Cherylynn Antcliffe ★★★★★

   Excellent job , car came back spot on , also informed that as long as I've got the car the repairs are guaranteed, should there be any problems, cannot fault them. Thank-you

   almost 3 months ago
2. Tracey Smith ★★★★★

   Excellent customer service and a first class job done. I was informed at each stage and everything was quickly sorted.

   almost 3 months ago
3. Jade Spencer ★★★★★

   I chose impact through my insurance to repair my car after an accident. Chris was helpful throughout and kept my updated. My car was repaired quickly, I am so pleased with my repairs and would recommend Impact to my family & friends. Thank you Jade

   almost 7 months ago

1. Laura A ★★★★★

   Everyone I have spoken to has been so helpful throughout. Very professional and so polite on the phone at all times. Very welcoming when I collected my vehicle, Amazing job done on my car, very happy with the work and the service. Thank you so much

   almost 9 months ago
2. Sam Jones ★★☆☆☆

   I had a terrible experience with Impact ARC. I took my vehicle in for what should have been a straightforward repair, and they gave me an estimated completion time that seemed unreasonably long. I had to constantly call just to get basic information on the status of my car, and even on the estimated day of completion they were not forthcoming with updates. The lack of communication was beyond frustrating. Every time I called, I got vague answers or was told, “We’ll call you back,” which almost never happened. When I finally got my car back, the delay had caused a major inconvenience, and there was no apology or explanation for why it took so long. They also provided a courtesy car with an awful smell and leftover car park ticket stubs from the previous occupant as the car was not valeted before being handed over to me. If you’re looking for a repair shop that values your time and keeps you informed, this is NOT the place. I won’t be returning, and I wouldn’t recommend them to anyone.

   1 year ago
3. Chris Newby ★★★★★

   Took a while to get my van booked in but the service and quality of the repairs was fantastic.

   almost 3 years ago

1. M j l ★★★★★

   Brilliant job done on my car, only thing I can fault is the courtesy car of choice is a Dacia sandero

   almost 3 years ago
2. daniel gamal ★★★★★

   Excellent friendly staff who are always happy to help and make you feel welcome. 5 star service received from the guys. Would definitely use them again. Thanks guys

   almost 3 years ago
3. Joanna Redfeather ★★★★★

   [Edited - see end] Had a fantastic experience with Impact from start to finish. Found them by chance by driving past. Didn't know what to expect but I had a very reasonable quote for some body repair and a recommendation for how I could source a spare part on eBay to reduce costs. This tip alone meant I probably saved £800-1000 from part costs and fitting costs. (I did get lucky, though, and find the exact part I needed on eBay with all pieces and in the same paint colour as my car! I also had to go and collect it, but all went well there.) Impact's quote for labour matched someone else's but I went with them because of the professionalism and service. They dropped me back home after I dropped my car off, and when I came back to collect it my car was immaculate. This is a very busy business, but I didn't feel like I was just a number. I wouldn't hesitate to recommend them to friends and family. Very glad I stumbled across them! [Edited to add:] I thought a spare part had been left on the passenger seat but it was a panel that was left off the inside of the car. There is also something rattling inside the tailgate like a small item is stuck inside. So there were a few details that would have been nice to have been sorted. But not major things. After figuring out where the panel was from (footwell of drivers' seat) it was easy to re-affix it myself. Can't do anything about the rattle. Not changing the 5-star rating as they still did a great job and saved us lots of money! I will just be sure to check more thoroughly next time before collecting the car - something I should be doing with any business.[/Edit]

   almost 3 years ago

1. Mac Samildanach ★★★★★

   Just over two weeks ago I was rear-ended by some clown when I stopped at a Zebra crossing for a pedestrian. She was driving an ageing Chelsea Tractor, ploughed into me with some force, and smashed the rear bumper and badly damaged the rear door/boot of my Ford Puma. My car is a lease car, so the courtesy replacement vehicle was supplied by the lease company and not Impact. Impact were extremely helpful and moved quickly. They were honest and told me they couldn't give a timescale because getting hold of parts was a problem right now, though Ford were not as bad as some others. I was expecting up to three months based on what they'd told me about other cars which they were currently processing, but hoped it would be quicker! The incident occurred on a weekend. After reporting it Monday (13 June), I took the car to be assessed and for them to order parts. I arranged to take it in Wednesday (15 June) after the replacement vehicle arrived, but they came and collected it. It was going to need a new rear bumper and whole new rear door. It took a week for my lease company to approve the work (24 June), and literally six days later (30 June) Impact contacted me and told me my car was ready. They delivered it to my home address that/this afternoon. You cannot tell it has been repaired. Top-class workmanship, and polite and helpful staff throughout. Footnote: The only fly in the ointment is of my own doing - I filled up the courtesy car (which isn't a Puma) last night with nearly £80 of petrol, and I'm not sending it back until I've run it down a little!

   almost 3 years ago

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