Touchwood Pharmacy Bloxwich, Walsall

Reviews

1. Stephanie Taft ★★★★★

   Staff go out of there way to help. Thank you!

   almost 9 months ago
2. Chanté Antonio ★☆☆☆☆

   My mother is a diabetic and was told by the nurse do not take insulin if the box is open. It even says this on packaging. The medication arrived and it all looked tampered with. Writing all over the box and packaging was open. Called touchwood and spoke to the dispensers Sumayya motara and Ahmarn. They were both extremely rude and arrogant! They said they can open medication and do what they want, even though legally they can’t and even says they can’t on packaging! They then refused to give back her prescription to go to another pharmacy. I requested to log in a complaint and they gave me a fake number. This service is absolutely disgusting. I feel sorry for the elderly that put all their trust into these people and they make errors and are incompetent. Will be looking into taking this complaint further.

   almost 2 years ago
3. Nick Chomyk ★★★★★

   They always seem to have medicine that other pharmacists are out of stock of. They also answer the telephone, which is great.

   almost 2 years ago

1. M Rises ★★☆☆☆

   250320 total chaos (covid 19) panic by staff only 2 alloud in including those collecting meds or being called back in to be told no meds available. Better off going to Bloxwich high street for guaranteed order and medication. Helpful staff though you may have to come back following day for all of your meds as not always in stock on day

   almost 5 years ago
2. Gemma Wilkes ★★★★★

   Lovely, friendly staff

   almost 5 years ago
3. Ste Boydall ★★★★★

   Nice

   almost 5 years ago

1. James Davey ★☆☆☆☆

   Take about 30 minutes to get your prescription, you have to get some medicine off a shelf and give it to me, stop making your job seem more complicated than it is ....

   more 6 years ago
2. Glen Mason ★☆☆☆☆

   This is the worst chemist ever!, Staff haven't a clue about what they are doing, my mother's surgery is next door so her prescription goes to the chemist, who then tell me what day to pick the item's up. Usually it is 3 days, but when i or my sister go over there we have to wait, sometimes up to 1/2 HR while they run around like headless chicken's looking for the prescription. When they finally find it we have to wait for it to be made up, that's if they have all the item's. It's also been known that upon checking the item's we have found some missing and have had to return to the chemist and go through the rigmarole all over again! This happened to my cousin last week, she's 75, suffers from acute COPD and heart problems. After picking up her prescription and returning home she realised that her inhaler's weren't there, so returned to the chemist. She then had to return home and pick up the bag of Meds so she could prove the inhaler's weren't in the bag before she could have them. So after 3 visit's to the chemist she was absolutely good for nothing and gasping for breath. Later that day she was rushed to hospital feeling ill, she was found to have had an heart attack.! Not helped by the chemist visit's I'm sure. And still waiting after 12 days for 2 items owing on mom's prescription, she's 95 but at this rate she'll be 96 before she receives the item's owing, if ever!!.

   more 6 years ago

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