Great service as always from the staff at selco. I shop here everyday and always happy. Great help from penny today. Thank you
Good selection of gear. Not any welcoming staff besides one. Waited 5 minutes to get served and even had one walk past me and didn’t acknowledge me
I ordered 3 tonnes top soil, specifically stating I wanted THREE TONNE when it arrived there was less than 1.5 tonnes. I called to complain and was told a manager would call back. A man called Wilson called me and could not have been any ruder. He kept asking me the same thing over and over even though I clearly explained the answer to him he was too arrogant to want to listen to me and was completely dismissive of the mess around welcome have caused me. Not have they delivered too little soil for me today to complete my job their attitude to resolving the issue has been appalling. They have also charged me way over the odds for the soil which isn't even enough. Ive had to go out to another company to get more soil which is only £70 per tonnes and bring the soil in my van to ensure the job still gets finished. Having to work much later/longer than planned due to the issues and headache causes by welcome employees not placing my order correctly and then another employee supposed manager bring rude and confrontational for no reason. I am extremely unhappy with the awful service I have received.
Lack of staff at the cashier. Please get more trained, fast payments processing people. Otherwise the store is good
Been a member here since it opened and I pains me to leave such a review. The service in this store really lets it down. As a trade customer the processes of ordering and speed is of paramount importance and it’s really failing here. Unmanned CS counters and Unhappy staff that really don’t want to seem to be there. Somethings gotta change as it’s slowly getting worse. It’s a shame as they have most of the products that I need and are very local but with the service issues I actively avoid going into this branch
Very friendly and helpful staff. I use selco most of time and never had any problems highly recommended.
Ordered online from Selco and the items which were sent, mostly plasterboards were damaged. One of the items they sent by mistake so I went to return in store. I waited half an hour to return one item as there was only one person who was dealing with returns. Shocking customer service. Each time you go to the Nottingham branch, the customer service is appalling. So many workers but always a delay getting help.
Selco is a 10-min drive away from me, and I have been a trade customer of Selco since Mar2018, where I get most of my bulky building materials. The store obviously gets busy during builders' working hours-- which means queues can get long anytime after 7 till 4ish. I fully understand and appreciate that sometimes staff take a short break from all the madness in store from time to time.The store becomes more quiet from 6pm onwards, and I get served instantly most of the time around 6-6:30am or after 6pm. In terms of Products and Stocks, navigating around the store is quite simple (manoeuvring a big trolley packed with building materials will obviously be a bit more challenging). I didn't come across a product that is 'out of stock', which should indicate they replenish their stocks quite often. In terms of customer services, I do get frustrated every now and then when I am stuck in a queue (especially if the customer before need to proceed a refund, or have a lengthy conversation while enquiring about a product plus a bit of chit chat), or the delivery team messed up with that odd delivery by sending the wrong product, however I find the staff in store very friendly and helpful, and very often I get good discounts and good customer service as a trade customer. Some staff are very knowledgable too and can offer some good advices about building methods and their products ;) When their telephone line becomes busy aka they didn't pick up during the day, I just ring up again and a staff do pick up after the 2nd/3rd time, where I can get a quote, place an order and arrange a delivery quite quickly. Since Selco does not provide a specific time for a delivery slot, I do appreciate that some delivery drivers do ring up prior to turning up ;) I even ordered a beautiful kitchen for my home through Selco (where some of their kitchens are manufactured by another company called ByBA, and their logistics wasn't very efficient)! Overall, Nottingham Selco could perhaps review the area of queuing (e.g. free up a row in the centre and create an aisle just for queuing) and make checkout a bit more systematic. Otherwise, I enjoy really shopping in Selco! P.S. Their breakfast smells greasy but delicious as you walk into store in the morning lol-- their full breakfast is a bargain too! I never struggle to find a parking spot either ;)
Selco Builders Warehouse is located at Radford Road Basford, Mar, Nottingham NG7 7EF, UK
You can contact Selco Builders Warehouse at +44 115 900 3630
You can find directions to Selco Builders Warehouse by following this map link