Tesco Superstore Heanor

Reviews

1. Andrea Sharpe ★★☆☆☆

   Allow at leat 30minutes to purchase fireworks...I understand that there are laws in place regarding times of purchasing...and was willing to wait 10minutes until 10am...had I known I'd still be there 30 minutes later whilst the fiasco unfolded I would have happily popped across the road to aldi and purchased them there...whilst waiting I was approached 3 times by different members of staff each asking if I'd paid for the shopping in my trolley seeing it was all bagged up I thought it would have been obvious that I had....was even told we cnt serve you until your shopping has been paid for...dead on the dot a nember of staff came to serve...but cldnt find the key...more staff appeared one brining the key...and a young blonde lady Said that's tge wrong key walked off to fetch the right key...was asked what I wanted..the original lady unlocked the cupboard only to find no fire works in there...at which point the blonde lady approached telling the original lady that they would have to fetch some fire works whilst on her phone asking if any one else knew how to get ticket master on her phone...when I asked what she was doing she replied whilst walking off that she could do both at tge same time access ticket master whilst fetching some fireworks...wow...I really cldnt care less if she cld do 150 different things at the same time whilst balancing a plate on her head...that wasn't customer service..it showed an arrogance and rudeness beyond belief....when returning with a crate another key had to be found once opened empty boxes of fire works had to be emptied before new fire works were accessed...the lady who served me although embarrassed was lovely the lady in charge if fetching the key needs to know she's being paid to work not trying to access ticket master

   almost 10 months ago
2. Rachel Frith ★★★★★

   Breakfast in the cafe Heanor The last 2 Sundays we have been for breakfast in the cafe. Absolutely great service off Clare, really pleasant and helpful too. I was struggling and she helped me. Rachel & Kevin ps We went in ilkeston for breakfast the service was ok, but needs to take a leaf out Clare’s book to improve. Hope the manager reading this lets her know.

   almost 11 months ago
3. Jeff Bubbles ★☆☆☆☆

   Went to cafe for coffee and cake ignored by member of staff on private phone call Ordered coffee and cake only to be told cake I wanted was still frozen and the ones on display were for display only Never heard of that before wont bother again

   1 year ago

1. Jay Jay ★★★★★

   I often go to this store to collect deliveries. Maddie is an amazing member of staff who has excellent customer service skills. The store is lucky to have her working there.

   1 year ago
2. Louis Lumpkin ★★★★★

   The store itself is a nice one. The staff are very friendly and they all know the whereabouts of the products and are more than happy to help out if needs be. However, the Christmas wrapping paper!!!!!,....,on removing the 'peel here' which worked extremely well, the rest of the label that kept the wrapping paper rolled up, removed the pattern and tore the paper when peeled off!! Thus the first five or six inches of the roll were useless and had to be discarded. It makes me wonder if the person who suggested the label actually ever tried removing it????

   almost 2 years ago
3. Marie Wheeldon ★★★★★

   Always great service with a smile,always helpful and great prices and products.

   almost 3 years ago

1. oozitt ★★☆☆☆

   Empty shelves all through the shop, manager/supervisor lady stood playing with her phone while red lights flashed for help above the self checkout area. Roof of canopy always leaks really bad when it’s been raining, been like this for at least 8 years.

   almost 4 years ago
2. Selva Ru ★☆☆☆☆

   One of the worst staff I have ever seen...he call himself " I am a night duty manager " bad attitude towards to me ( I am an Asian) please judge the people without colour. Individual error makes big differences.

   almost 4 years ago
3. Paul Dean ★☆☆☆☆

   Went into the cafe for breakfast. Three staff behind the counter (1 male, 2 female) No other people waiting to be served,I stood at the till for 5 minutes trying to place an order and was totally ignored. I turned round and left. WHAT HAPPENED TO CUSTOMER SERVICE ????

   almost 4 years ago

1. Robert Hopkinson ★☆☆☆☆

   Manager Tried to charge for a free lucky dip then other colleague refuse to give it to us and ask us to leave. Got the lucky dip after explaining multiple time that couldn't go to a different shop to claim as already been claimed. Staff should be trained up before serving customers.

   almost 4 years ago

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