Excellent service from start to fExcellent at Giltbrook, Nottingham. Linny was knowledgeable, friendly, and made the process completely pressure-free. Thank you.
Purchased a sofa from nottingham store , paid all upfront, delivery waswithin 14 days, problem being they bought the wrong legs with them for our two sester sofa. The delivery driver notified someone in customer services. When i rang to chase them up, they didnt know much about the issue , then told me the new legs would be sent with 1-3 days. Ove a week later still nothing, no emails or phone callls and sat with a two seater sofa in half with no legs and cant use as its a recliner and need the legs to get moving parts off the floor.
Went to purchase a new sofa and we were greeted by Matthew. All I can say is what a credit he is to Sofology he was so helpful and we left ordering a new sofa set.
Just came in to buy a sofa that I chose online. 3 team members are sitting here on sofa. No acknowledgement. No interest shown. Not feeling like to buy from here. Will go to Wednesbury, Birmingham branch instead where staff showed lot of interest and I feel they would advise me better there.
I’m absolutely disgusted by the “service” I received in this shop earlier today. Me and my partner along with one of our friends came in to look for a sofa for our new apartment and we spent time sitting on a few sofas looking at colours prices materials etc. As we stood up to walk to another area of the shop, an older female employee with light brown hair started aggressively hitting the pillows on the sofa we’d just sat on and making a fuss about fixing the sofa. We felt extremely uncomfortable. Not only had not one person greeted us when we walked in the shop, the only service we had from your staff was this lady asking us in a threatening manner if we needed any help as if she wanted us to leave. As someone who has worked in retail herself, I would never speak to customers this way or use the mannerisms that this staff member did. What makes it even worse is the fact the staff were all sat on a sofa together chatting when we came in; clearly not doing the job they are paid to do, or creating a welcoming environment for potential customers. We left the shop immediately afterwards and purchased a sofa in another shop on the retail park. I would not recommend Sofology to anyone looking to buy a sofa, instead pay a visit to dfs where a lovely lady served us and helped us with our purchase. I hope Sofology will reflect on the poor actions of their staff.
Keely was absolutely amazing. Had a first class experience took time out to assist. No hassling no pressure. Explaining everything from start to finish and helped us purchase without hovering. Brilliant personality and customer service
Really bad costumer service. I ordered an expensive corner sofa from Sofology. They never answer the phone. When ever I call them they say “the queue is too long, call later”. I had to change the delivery address, so I drove 30 min to the store to change it, the man took all the informations and the new address and said he will change it. It came out that he didn’t change it and had problem with the delivery. Eventually I had to explain everything and redirect the delivery company by myself. The sofa arrived, had few hanging threats that don’t look aesthetically. As well I have ordered the cleaning kit but I haven’t received it. They never answer the phone. That’s really poor costumer service for that amount of money you pay and even you don’t receive your order fully.
Excellent service throughout from Linden absolutely no pressure selling just plenty of help and advice..ended up with the perfect sofa and so happy with our final choice. Linden was so knowledgeable and she showed us different options so we got just what we wanted. Infact everyone was very friendly from the greeting when we first walked in to leaving.Would highly recommend a visit and the coffee was great too. BIG Thanks
We were served by Sam on line. She was extremely helpful and showed us all we needed to about the reclining chair we bought for my 86 year old auntie. We probably would have given up on the website and not made the purchase at all if not for her. Thank you Sam.
I visited this store (and other sellers) several times whilst I was deciding what style, colour, and material I would like in a sofa. Torin at the Nottingham store was very kind, helpful and patient, and contributed some useful suggestions. I am very happy with my decision of the Illinois sofa, one I hope to live with for around 20 years like my current sofa! I enjoyed my Sofology experience, as the staff there were all friendly, and there was some banter between us all and other customers. I would be happy to recommend them, but can only comment on my buying experience. I will review again after delivery. The one thing which could be improved is that if a customer changes their order within 48hrs as is allowed, that the new purchase should show up on the My Sofology site. It doesn't, which leads to uncertainty and unnecessary follow-up calls to check the order has gone through.
Sofology Nottingham is located at Giltbrook Retail Park, Ikea Way, Giltbrook, Nottingham NG16 2RP, UK
You can contact Sofology Nottingham at +44 344 481 8053
You can find directions to Sofology Nottingham by following this map link