ROBIN 7 LODGE CITY CENTRE Lodging Business in Nottingham

Reviews

1. claire reed ★☆☆☆☆

   Do not book this hotel I booked for a friend through booking.com my friend turned up to stay and was told as he was not the person who booked he was refused to stay. I spoke to the manager about the refusal confirmed my card details and name and still refused. I offered a solution for my friend to stay and will contavt booking.com about the situation. So it does not happen again. He stated their in house policy was they do not accept 3rd party bookings, and this is the 3rd time it has happened, no where on booking.com states this when you book using booking.com. He refused a refund and my friend legt finding another hotel. Its been 12 days since 18th november. Still no refund. Booking.com customer services put the request in 3x and no email to let me know the outcome, Refund refused is what I was told from booking.com services. I suggest you do not book this hotel, the manager was rude to me on the phone and shouted at me and my friend

   almost 9 months ago
2. jemima philipson ★★☆☆☆

   We arrived and no one was at the hotel - we needed to have given them a specific time before arriving but unfortunately had not seen the messages sent via booking.com. Despite apologising the man was very rude and shouted at us down the phone. We then waited 45 minutes for someone to come and check us in (this is our fault but be aware that you must give them a time). Then an additional service charge was taken. The room we stayed in was fine, except for bedding and towels were very clearly older and completely mismatched. Our bathroom was down the hall and whilst clean the shower was of poor condition. It did not attach to the wall so to shower you had to hold the shower at all times and the shower cables length meant to wash your hair, for example, you needed to sit down. In addition to this the walls were very thin so by going at a weekend there’s was lots of disturbances from people coming back after nights out. Check out however, was easy and the location was the best part about our stay, it was a short walk from the car park, the castle and the main part of the centre. When we return to Nottingham we would choose to pay extra and stay somewhere that felt more legitimate.

   1 year ago
3. Valeria Soro ★☆☆☆☆

   They have a strange rule apart from paying the room they charge you an extra deposit and extra money for checking you in after a certain time, I called up to check my deposit to be returned and I was told my bank is rubbish and they don’t know when the bank will return my money. I would not recommend this hotel again.

   1 year ago

1. colleen picken Picken ★☆☆☆☆

   Very basic but near the town and bus station.Didnt think it was worth £200 for 3 nights plus £40 towards any breakages. The room was very clean. The TV didn't work very well it kept going off all the time and could only get BBC 1 on. The heating was only on on an afternoon for a short time so was very cold on the evenings and morning. Didn't stay the full 3 days because of being so cold. Would not recommend.

   1 year ago
2. John Espinoza ★☆☆☆☆

   Very, very poor business standards. Wouldn’t recommend to anyone. Booking cost 85 and email said I have to be there from 3 pm to 9pm to book in with an extra 50 damages deposit. Got there at 8pm no one was there and had a sign with a number to contact. They said I broken some made up rule and would have to wait 45 min for someone to come and let me in. This was my wedding night and I had to leave my party to go sign in and pay £50 and no one was there and had to wait 45 mins what the time is clearly 9pm. They was rude and empowered when I spoke on the phone to try and get my keys so I could go and enjoy my wedding night. Never got in and trying to get my money back. Ruined my plans on wedding night after celebration at party. Don’t book here.

   almost 2 years ago
3. Lowzi Bojine ★★★★☆

   Great location, reasonable price and despite the hot water not working on the first night they fixed it in the morning :) Outside of that we were given clean towels immediately when we left them outside as advised. There was internet and plenty of hot drinks we could make in room. Thanks for the lovely stay! Leo

   almost 3 years ago

1. Dominic Ribeiro ★☆☆☆☆

   Repulsive!!!!!!!!!! Host was weird asking me for my number. For some reason they kept a £60 deposit and when I tried calling them about it they hung up. Host was very strange I have to say my room was open while I was bringing in my shopping at 11pm and he came in asking me if I was enjoying the customer service. I had no working wifi for 5 days as a man who works online all day this ended up to me losing my job. This place was disgraceful and honestly a massive waste of money. Lastly, as soon as I came in to the room I noticed that they hadn’t cleaned my toilet or the bath as someone’s bath water was still there. Overall I was absolutely appalled and would never come back here again.

   almost 3 years ago
2. Max Lisboa ★☆☆☆☆

   HORRIBLE Was promised a double bed and got given a single. Room was tiny for the absured prices. My friend needed a place to leave his bag for a bit so came to drop it off and In doing this they kept their £50 deposit!! Most absured was told the toilet stopped working when I checked before I left and was working perfectly fine!! Please don’t come to this place Its a complete waste of money and especially in Nottingham when u want to be able to bring friends or girls round for a bit and it’s just now allowed. Will never come here again.

   almost 3 years ago
3. Alex Smith ★☆☆☆☆

   500 pounds for 3 nights, you share a bathroom with strangers and my window view was of someone's back door. The staff is friendly although they struggled to understand me a little, but I blame my accent more than anything. I felt like a guest. Upon arrival they required a surprise deposit I was not made aware of during booking. An extra £40 that I never saw back. I ended up sleeping on at my boyfriends on my second night.

   almost 4 years ago

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