Went with a few friends, wouldn't accept veterans ID card Managed to get in to find no Black Jack table open on a Saturday/pay day weekend ......
I would give it a 0 review however it’s not possible. The staff are terrible and the service is atrocious. I would not recommend going there unless you want to be treated like you didn’t belong there. Absolutely appalling.
First time visiting today, Bar staff and pit bos were polite and professional. However, there croupier, (i wont name him) was rude, blunt and obnoxious. Didn't make me feel welcome, went out of his way to be rude, he was a 1st class a-hole. Handed my membership card straight back. The experience has upset me enough to come on here and leave this review! Won't visit again. I will stick to the grosvenor over the road.
On and off throughout the years I have visited this particular Genting Casino, when I first visited Genting I was unemployed, aged 18 and not much of a gambler myself but I visited for the environment and to keep my friends company, who did play, subsequently I participated in the occasional table game for leisure; after some time, around the age of 20, I ended up becoming a trained and licensed croupier and was employed with Grosvenor Casino and during this time I still visited Genting, placed light bets and enjoyed the social aspects, I was quite familiar and friendly with some of the other staff. I am now 22 and signed off of work temporarily for some very personal reasons, despite this my brother asked me if I wanted to visit Genting to check out their new app and to partake in some light table games, upon arrival to the casino everything was as usual, the manager greeted us from the entrance with a friendly demeanor and swiped us in with our membership cards, he then directed us towards the cash desk with the suggestion of participation in their new promotion called "Crack The Safe", me and my brother were more than happy to check it out and followed the manager to the cash desk, when arriving at the cash desk I was greeted by an old acquaintance who was also a croupier, the manager then asked him to help us with this promotional game, before continuing the manager turned and asked me "What is your current occupation", I didn't think much of it and I was 100% honest, I said something along the lines of "Currently I am signed off work so I am temporarily unemployed", from the moment I said that, both the manager and the employee working the cash desk had a huge change in demeanor, I almost felt as if they were unapproving of my unemployment, the manager then told me "we can't let you in", there was no sense of discretion to pull me to the side and explain why, it was right there, already in the middle of the casino, that I was told I would no longer be allowed to attend the casino, no further explaination given about what that meant for my future at the casino and I was abruptly asked to leave, no other words, no explanation, we were escorted to the exit by the manager like we should have never been there in the first place and I have never been more disgusted, I felt singled out like I was some sort of outcast or troubled person simply because I do not work a 9-5 job, for over a year I worked a 40+ hour week in the same environment and now a gap in my resume means I should be treated with little to no respect? Had this been handled differently I could have maybe understood the situation, maybe it could have explained that there are more dangers in gambling when unemployed or that they require a reliable and non government funded proof of income, but I have never felt so judged and honestly quite embarrassed to be treated so differently simply because I am currently unemployed. I will no longer ever want to return to an establishment that would ever make a person feel that way and I hope that this is not a regular occurrence, I expect better customer treatment from a person in a management position.
First time going in and the staff were exceptional and super friendly. The casino is small but it's a lovely place. There is lots of slot machines, roulette tables, blackjack tables and amazing food too. Highly recommend going here!
Small, but cozy place. Staff are amazing, helpful, entertaining. Atanas is an absolute gem! I love the cocktails which are really nice and not too pricey keeping in mind that this is a casino.
Never been to a casino before. The staff were welcoming and explained how to play. Had a go at roulette. Good fun. Set myself the limit I wad prepared to lose. I lost!
Air conditioning wasn't working (yet again). Only had one household fan pointed at one lucky customer. It was practically unbearable for everyone else. Ice melted in the drinks before it got to us. Fair enough if A/C doesn't work, but at least sort out a suitable alternative. Had to pay for soft drinks, hot chocolate and coffee were complementary. Left early because of the heat.
It's small casino then you can feel like your favourite pub or like home becouse it's very cosy. The staff is nice and helpfully. You can drink , eat , chat and play different table games and slots machine.
Genting Casino Plymouth is located at 2 Union St, Plymouth PL1 2SR, UK
You can contact Genting Casino Plymouth at +44 1752 228930
You can find directions to Genting Casino Plymouth by following this map link